Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

422 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


SS
Samatha S.
Milwaukee, WI
Honda Fit
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/18/2016 Category: Service
Samatha said the two men she spoke with were very rude and they used terrible language. She said she will not recommend this business for service and will never go back to them.
This review was collected via phone interview by Customer Research Inc.

JB
JORDAN B.
Port Washington, WI
Chrysler Town & Country
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/25/2016
Customer Service is Lacking
Charlie needs to learn how to treat his customers with respect and kindness. Maybe he does to some people, but he sure doesn't to our family so we're moving on. No more C&M for us.

AB
Ashley B.
Saukville, WI
Ford Edge
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/22/2018 Category: Service
Ashley said she had questions for the staff at the business and they were not knowledgeable at answering those questions. She also said the prices were different from their advertising.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 08/24/2018

Ashley, we regret to hear that you left without feeling your questions were not answered.  We take pride in our customer service and our years of experience to give our customers very knowledgeable information.  In regards to the advertised pricing differences, unfortunately, the coupon you brought in did not work for the oil that is required for your car.  We did provide you with a different coupon that did work for the required oil used in your car. Please feel free to get in touch with us if you have any further questions.   


JP
Justin P.
Port Washington, WI
Honda Civic
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/24/2015 Category: Service
Justin said it took this business a week and a half to patch a tire which was a little frustrating. He has recommended them in the past. A while back he had his brake lines done and he has noticed there is play in the emergency parking brake.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 10/05/2015

justin's car was not here a week and a half for a tire repair it was done while he waited at his appointment time


TA
Tyler A.
Port Washington, WI
Toyota Prius
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2019 Category: Service
Tyler said that the only thing that could be improved upon was when his vehicle was ready, they called and left a message saying to call back rather than leaving him a message saying it was done.
This review was collected via phone interview by Customer Research Inc.

JM
Joe M.
Port Washington, WI
Dodge Caliber
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/28/2019 Category: Service
Joe said the service was reasonably priced.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 05/31/2019

Thanks Joe, for letting us know you were pleased with our prices!


Verified Customer
Saukville, WI
Volkswagen Beetle Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2018
Excellent service
Thankyou for the excellent service provided again and sgain- I appreciate your honesty . Support Local Business!
Charles V. from C & M Auto Services LLC responded on 11/14/2018

Hi there, thanks for the great comments regarding our shop.  We do appreciate our loyal customers.  We strive for customer service excellence! 


LF
Lance F.
Port Washington, WI
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2018 Category: Service
Lance said his overall experience was great.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 10/17/2018

We are very happy to hear that your experience for your oil change on the Chevrolet Malibu was great!


AS
Alicia S.
Port Washington, WI
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018 Category: Service
Alicia said the service was good.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 08/29/2018

Alicia, we appreciate your kind comments regarding the service to your Honda Accord. 


DK
Dan K.
Grafton, WI
Ford Edge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2018 Category: Service
Dan said that he has and will continue to recommend this business.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 08/24/2018

Hi Dan, we appreciate the recommendations for our business.  Thank you.


GS
Ginger S.
Port Washington, WI
Mazda Mazda3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2018 Category: Service
Ginger said the staff was helpful, but her vehicle is making a clicking sound now after the service was done.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 08/02/2018

Hi Ginger, we were glad to be here to help you with repairs for the Mazda.  If you have any questions about future noises, please feel free to give us a call 262-268-9930.


AM
Adam M.
Port Washington, WI
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2018 Category: Service
Adam said they are pretty good.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 03/20/2018

Thanks for the opportunity to help you with your oil change on the Chevrolet Impala.


DB
Dave B.
Milwaukee, WI
Ford Expedition
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2017 Category: Service
Dave said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 11/21/2017

Thanks for opportunity to service your Ford Expedition.


GS
Gene S.
Grafton, WI
Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2017 Category: Service
Gene said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 11/21/2017

We were glad to help you out with brake service to your Hyundai Santa Fe. 


NB
Nick B.
Saukville, WI
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2017 Category: Service
Nick said the business was good but they were too expensive.
This review was collected via phone interview by Customer Research Inc.

BM
Bruce M.
Port Washington, WI
Chrysler Town & Country
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2017 Category: Service
Bruce said this business did a good job.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 07/26/2017

Thanks for the nice comments.


TB
Tom B.
Port Washington, WI
GMC Savana
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2017 Category: Service
Tom said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 06/14/2017

Tom, glad we were able to help you out with the wiring harness repair for your cube van.


WP
William P.
Port Washington, WI
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2017 Category: Service
Spoke with Dawn. She said this business always does a good job with her service. They are great to work with.
This review was collected via phone interview by Customer Research Inc.
Charles V. from C & M Auto Services LLC responded on 05/03/2017

Hi Bill, thanks for the great comments regarding your recent visit with your Hyundai Sonata.


NS
NATHEN S.
Port Washington, WI
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/23/2016
Would recommend
I was happy with the service C&M provided. They were fair and courteous. The work took a little longer than I'd hoped, but I was happy with the price and the quality when it was done.

BU
BOB U.
Grafton, WI
Chevrolet Venture
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/29/2016
Convenient, affordable and honest.
Thumbs up!