Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

560 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 4 days ago

Reviews


AJ
Alexia J.
Indiana
Chrysler Sebring
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/10/2019 Category: Service
Alexia said she needed the shifter cable in her vehicle. So, she had been calling around. This business made it seem as if they would be looking for her vehicle and get it in to service right away. Therefore, she had the vehicle towed there within the hour of speaking with them. It took 6 hours for them to notify her with the results of the diagnostic's. This was disheartening. The service took longer than she expected. They had to order the part, which did not arrive until noon the following day. This was an inconvenience being she has night classes. She wasn't happy with the price. They charged $400 for a shifter cable. This seems too expensive. She wished she was there to see exactly what was done to her vehicle. No one told her if there are additional issues with the vehicle. Also, no one communicated one of the tail lights were out. Someone driving behind her told her as she drove home. She had to stop at another business to purchase bulbs and install them herself.
This review was collected via phone interview by Customer Research Inc.

JK
Jeff K.
Saint John, IN
Mercury Monterey
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/12/2017 Category: Service
Jeff said the he and the staff could not come together on a price during this visit, so he did the work himself. He will be back for an oil change and to have them check the starting system on his service vehicle.
This review was collected via phone interview by Customer Research Inc.

WB
William B.
Crete, IL
Chrysler 300
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/19/2016 Category: Service
William said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

PA
Paul A.
Saint John, IN
Mercury Milan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/23/2016 Category: Service
Paul said the business was suppose to give him a $5 discount on his last service visit, but he did not see a discount on his last bill so he does not know if he had to ask for it or what.
This review was collected via phone interview by Customer Research Inc.
Jose M. from ASC II responded on 08/25/2016

We reward our customers with a $5 discount on all return oil changes that have their vehicle serviced before the mileage and due date on our oil change reminder sticker. No coupon is necessary the coupon is printed on the sticker that we place on the windshield. If you did not get the discount that you are due, we will gladly apply a double discount when you return for your next oil change. Thank you for your patronage.