Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

538 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 6 days ago

Reviews


TS
Terrence S.
Chicago Heights, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/07/2018
Took out bolts
Had me spend money all i did jack car up looking no bolts and wanted to charge me fuckem they knows

JW
James W.
Crete, IL
Mercedes-Benz S500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2017
ASCII's Commitment to completely resolving customer issues and concerns.
I always have a feeling of total satisfaction with the resolve of my concerns regarding my vehicle. The staff at ASCII creates a level of comfort with me that continues to build my trust and confidence that my vehicle has been handled with the same level of value that I have. ASCII typically goes beyond normal levels of service to make certain that my satisfaction is at an optimum level.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/15/2017
In the recent past it was the trust and cooperation I received. Recently that trust is now SUSPECT......
I requested to have used parts installed on my vehicle to keep my cost down. The parts installed had a short 60 day guarantee. The parts are now not functioning properly after much less that a year, and now new parts are required. I understand the philosophy of used parts, but I would have thought that ASCII would have tested the parts prior to installation to protect its own credibility with me as a customer. I feel that I was not treated as a loyal customer, in fact I felt blown off because ASCII did not want to be responsible for installation of a used part not tested prior to installation. My vehicle was kept there for three days to be told that I could pick it up with no mutually beneficial resolve. I have made it know that I want to be a life long customer. My request was not of value to ASCII in my humble opinion.
Jose M. from ASC II responded on 12/18/2017

We spoke with our customer to further explain what was going on with his car.


AK
Amy K.
Dyer, IN
Nissan Quest
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/21/2016 Category: Service
Spoke with Ron. He said he took his vehicle in because he was concerned about the battery and asked to have it checked. One hour later, they came out and told him he needed brakes because they were shot. He told them no and only wanted the battery checked and was told a terminal was loose on it and was charged $80 for this. He is very displeased about this and is not recommending them.
This review was collected via phone interview by Customer Research Inc.

AS
Alex S.
Dyer, IN
Honda Civic
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/17/2018 Category: Service
Alex said he felt they swindled him into getting stuff and they completed services without authorization.
This review was collected via phone interview by Customer Research Inc.

JK
Jeff K.
Saint John, IN
Mercury Monterey
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/12/2017 Category: Service
Jeff said the he and the staff could not come together on a price during this visit, so he did the work himself. He will be back for an oil change and to have them check the starting system on his service vehicle.
This review was collected via phone interview by Customer Research Inc.

WB
William B.
Crete, IL
Chrysler 300
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/19/2016 Category: Service
William said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

PA
Paul A.
Saint John, IN
Mercury Milan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/23/2016 Category: Service
Paul said the business was suppose to give him a $5 discount on his last service visit, but he did not see a discount on his last bill so he does not know if he had to ask for it or what.
This review was collected via phone interview by Customer Research Inc.
Jose M. from ASC II responded on 08/25/2016

We reward our customers with a $5 discount on all return oil changes that have their vehicle serviced before the mileage and due date on our oil change reminder sticker. No coupon is necessary the coupon is printed on the sticker that we place on the windshield. If you did not get the discount that you are due, we will gladly apply a double discount when you return for your next oil change. Thank you for your patronage.


AW
Alex W.
Indiana
Volkswagen Passat Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2019 Category: Service
Alex said the service provided by this business took a little longer than he expected. He also said the prices were fair.
This review was collected via phone interview by Customer Research Inc.

TL
Tammy L.
Dyer, IN
INFINITI Q70
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2019
Good but not great
Usually I always have a great experience but this time was disappointing.
Socket was hanging from the bottom of my car. computer wasn’t reset, no reminder sticker in my window and grease on my center console.
They were apologetic which was appreciated.

Verified Customer
Dyer, IN
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/01/2019
This was our first visit
After years of going only to my dealer for service because of too many bad experiences at other places, I decided to try ASC II on the recommendation of a friend. This facility is very close to home and that also was a factor. They were courteous and good at communicating what I needed. The job was done on time for the agreed upon price. I am satisfied with this experience and plan to return should any future repairs be required.

JR
Jose R.
Chicago, IL
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
Jose said there are small issues with the vehicle. The mechanics were able to repair them in a matter of minutes.
This review was collected via phone interview by Customer Research Inc.

DL
Dave L.
Saint John, IN
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2018
Awesome personal service
Have multiple vehicles serviced here. They always understand what I need from each vehicle, and how to repair and/or service each one according to my needs. They not only know me by name, but my family by name also! Always concerned about my family as much as servicing my vehicles!

IT
Ines T.
Chicago, IL
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Ines said she came in to this facility because the hood of her vehicle would not close. The lady at the front desk was nice. They took her in without an appointment. They had to oil the latch. She stated the service was pretty expensive.
This review was collected via phone interview by Customer Research Inc.

RB
Ralph B.
Saint John, IN
Kia Sorento
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018
Great service
Very good about getting you in for oil changes... Also will let you know of potential problems!!

MB
Mike B.
Dyer, IN
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2017
Good work on time
Work was done as discussed and completed on time

RD
Rodney D.
Dyer, IN
GMC Sonoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2017 Category: Service
Rodney said he thought the oil change took too long. There was only one person doing the oil change and he was behind one other vehicle. The staff was nice, honest, and they provided good service.
This review was collected via phone interview by Customer Research Inc.

AK
Aaron K.
Saint John, IN
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2017 Category: Service
Aaron said the service was excellent. The employees took care of his vehicle right away. They completed the service quickly.
This review was collected via phone interview by Customer Research Inc.

DB
Diana B.
Dyer, IN
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2017 Category: Service
Diana said she had an oil change and the business was convenient and easy.
This review was collected via phone interview by Customer Research Inc.

ME
Marion E.
Saint John, IN
Jaguar S-TYPE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2017 Category: Service
Marion said the service from this business was fine. They should have been more informative.
This review was collected via phone interview by Customer Research Inc.

LO
Larry O.
Crete, IL
GMC Sierra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2017
nice people
these folks are always courtious and friendly, and will fit you in their schedule as best they can