Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

538 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 3 days ago

Reviews


AS
Alex S.
Dyer, IN
Honda Civic
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/17/2018 Category: Service
Alex said he felt they swindled him into getting stuff and they completed services without authorization.
This review was collected via phone interview by Customer Research Inc.

TS
Terrence S.
Chicago Heights, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/07/2018
Took out bolts
Had me spend money all i did jack car up looking no bolts and wanted to charge me fuckem they knows

JW
James W.
Crete, IL
Mercedes-Benz S500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2017
ASCII's Commitment to completely resolving customer issues and concerns.
I always have a feeling of total satisfaction with the resolve of my concerns regarding my vehicle. The staff at ASCII creates a level of comfort with me that continues to build my trust and confidence that my vehicle has been handled with the same level of value that I have. ASCII typically goes beyond normal levels of service to make certain that my satisfaction is at an optimum level.

Overall Rating 1/5rating 1rating 1rating 1rating 1
12/15/2017
In the recent past it was the trust and cooperation I received. Recently that trust is now SUSPECT......
I requested to have used parts installed on my vehicle to keep my cost down. The parts installed had a short 60 day guarantee. The parts are now not functioning properly after much less that a year, and now new parts are required. I understand the philosophy of used parts, but I would have thought that ASCII would have tested the parts prior to installation to protect its own credibility with me as a customer. I feel that I was not treated as a loyal customer, in fact I felt blown off because ASCII did not want to be responsible for installation of a used part not tested prior to installation. My vehicle was kept there for three days to be told that I could pick it up with no mutually beneficial resolve. I have made it know that I want to be a life long customer. My request was not of value to ASCII in my humble opinion.
Jose M. from ASC II responded on 12/18/2017

We spoke with our customer to further explain what was going on with his car.


AK
Amy K.
Dyer, IN
Nissan Quest
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/21/2016 Category: Service
Spoke with Ron. He said he took his vehicle in because he was concerned about the battery and asked to have it checked. One hour later, they came out and told him he needed brakes because they were shot. He told them no and only wanted the battery checked and was told a terminal was loose on it and was charged $80 for this. He is very displeased about this and is not recommending them.
This review was collected via phone interview by Customer Research Inc.

TC
Tony C.
Dyer, IN
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
Good People and Trustworthy
People you can Trust and very Polite!!

JB
John B.
Dyer, IN
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
Service
Timely quality service

JS
Jerry S.
Dyer, IN
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
Trustworthy and affordable!
Took my car in for brakes squeaking and a noise, come to find out last place I took my car did brakes wrong, which I had a feeling. ASC fixed the issue, the price was great, they took me before their open time snd the whole check our process was easy!

Took my daughters car their last month and it was considerable less to fix than other quotes, fast and thorough!!!

Trust the work they do!!!! I won’t go anywhere else!

HK
Howard K.
Crete, IL
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019
Fast and efficient service
Easy to make an appointment. Fast and friendly service. Reliable and Trustworthy. I’ve been going there for several years.

AW
Alex W.
Indiana
Volkswagen Passat Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2019 Category: Service
Alex said the service provided by this business took a little longer than he expected. He also said the prices were fair.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Dyer, IN
Cadillac Escalade ESV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019
Very Accomodating
We had to drop off our vehicle without an appointment to have a burning smell, that we thought was an electrical problem, checked. They were happy to take the car and get to it when they could. It only took a day or 2 (they were fully booked with appointments) before diagnosing and fixing the issue.

SC
Stephanie C.
Dyer, IN
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
Jeep wrangler work
Doing business with ASC for years. Great place to take your vehicle. Always a pleasure. Thank you so much. See you next time

JC
Jason C.
Crete, IL
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019
Quick service
Brought my vehicle in to them at 8am, left it for the day and it was done by 5pm. They were very busy but able to get us back on the road promptly which helped as our family of 3 cars was down to 1. Prices are comparable, service definently above average, coupons and discounts can be found through email or sometimes just by asking nicely..especially once your an established customer. Alicia and Jose are always friendly.

MV
Mike V.
Cedar Lake, IN
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019
Good explanation of problem, very helpful
ASC is always accommodating of our young children, love that they have coloring books and snacks available! Today the technician clearly explained the problem, then offered to bring myself and kids home while fixing vehicle. Then picked us back up when finished, so helpful!

RS
Richard S.
Dyer, IN
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
Richard said the service provided by this business is accommodating and he is pleased.
This review was collected via phone interview by Customer Research Inc.

MK
Mary K.
Saint John, IN
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019
Great customer service
Very dependable, friendly, clean & great customer service.

BG
Brad G.
Crete, IL
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019
Happy customer
I have been coming here for years it took awhile for me to find a fair honest mechanic. Since then I have got my cars do them several times and have no issues. Thanks Jose in the team for being very professional

NW
Nancy W.
Hammond, IN
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Nancy said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TS
Terry S.
Dyer, IN
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019
Great service as always
My go to for auto service.

BK
Bob K.
Dyer, IN
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Great service all around!
First time trying out the shop after seeing good reviews. Honest, straightforward, reasonable prices for quality service. They we're genuinely appreciative of my business.

ML
Mark L.
Dyer, IN
Nissan Frontier 2WD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019
Great place to work on your car!
Great guys to deal with ! Great work at s fair honest prices. Will be back 👍