Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

127 Reviews

99% Would Recommend
Latest Review about 20 hours ago

Reviews


RK
Russell K.
Fort Walton Beach, FL
Mercedes-Benz CLS500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/22/2017 Category: Service
Russell said he has been taking his vehicle there for years. The service is good but he doesn't agree with the labor cost, although it has been explained to him. He appreciates all that they do for him.
This review was collected via phone interview by Customer Research Inc.

LS
LARRY S.
Crestview, FL
Mercedes-Benz S550
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/28/2017
SERVICE REVIEW
personalized service and honesty!

CM
Catherine M.
Fort Walton Beach, FL
Volvo S70
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2016 Category: Service
Catherine said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.
Glenroy C., Your Trusted Luxury Auto Specialist from Glenroy Automotive responded on 09/02/2016

Catherine, thanks so much for taking the time to giveus a review and your personal recommendation. We look forward to seeing you again soon.

Glenroy Cooper
Your Trusted Luxury Auto Specialist
Glenroy Automotive
91B Monahan Dr
FWB, FL 32548
Phone (850) 862-6888
Fax     (850) 582-4106

SC
Sergio C.
FL
BMW 330Ci
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/19/2016 Category: Service
Sergio said he was not kept updated on the repairs and they had his vehicle at the business for 1.5 weeks. He said he will be taking it back to have them change the shifter and arm rest.
This review was collected via phone interview by Customer Research Inc.
Glenroy C., Your Trusted Luxury Auto Specialist from Glenroy Automotive responded on 08/22/2016

Sergio, we apologize for the delay in getting your quote to you. Thanks for taking the time to speak with us today and give us another chance.  We appreciate your business and look forward to completing the work for you quickly.

Glenroy Cooper
Your Trusted Luxury Auto Specialist
Glenroy Automotive
91B Monahan Dr
FWB, FL 32548
Phone (850) 862-6888
Fax     (850) 582-4106



JE
Joe E.
CRESTVIEW, FL
Mercedes-Benz C230
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2016 Category: Service
Joe said they have outstanding customer service.
This review was collected via phone interview by Customer Research Inc.
Glenroy C., Your Trusted Luxury Auto Specialist from Glenroy Automotive responded on 07/28/2016

Thanks so much for taking the time to give us a review. We appreciate your business and will do all we can to continue to give you excellent service.  We value our customers.

Glenroy Cooper
Your Trusted Luxury Auto Specialist
Glenroy Automotive
91B Monahan Dr
FWB, FL 32548
Phone (850) 862-6888
Fax     (850) 582-4106


Glenroy C., Your Trusted Luxury Auto Specialist from Glenroy Automotive responded on 07/28/2016

What can we do better for you?  We'd like to change that 4 star to a 5 star review.

Glenroy Cooper
Your Trusted Luxury Auto Specialist
Glenroy Automotive
91B Monahan Dr
FWB, FL 32548
Phone (850) 862-6888
Fax     (850) 582-4106



MO
MARISA O.
Miramar Beach, FL
Volvo XC90
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/21/2017
Concerns!!
I had my wife bring in our 2009 xc90 to Glen Roy because I was concerned about a possible failing water pump. When she brought it he needed time to look it over so she left it with him after speaking with James and letting him know that she was also concerned about the transmission because it was shifting rough at times and to make sure to look over the vehicle. Glen Roy called my wife and told her the repairs would be about 1400.00. Which is a big chunk of change for us. He hesitated and thought it over and went with the repairs before looking into other prices for the repair. She picked up her car the next day and asked about the transmission but it wasn't looked at!! Glen Roy said he didn't look at it and James did transfer the message to him obviously so now we know the transmission needs attension but have no clue what is wrong and if it just needs a flush or it is a major issue about to happen. Now to pay more money for him just to check it out when he could have taken a look while we had it in the shop. Hopefully he will take a look at it for free and not change us the look see bill of 200.00.
Glenroy C., Your Trusted Luxury Auto Specialist from Glenroy Automotive responded on 06/05/2017

Hello and Good day,


WE will gladly look at your Volvo.  And there will be no "Look see" bill" awaiting post allowing us to "look". Your Transmission emmitted grinding noises and other "internal" problems mentioned when the vehicle was signed in for services, along the overheating issues we took care of for you. Your repair bill had itmeized "findings" expalining what is found and suggested, which included your transmission, deteriorated engine mounts, and failing vaccum pump.   Thanks for the oppurtunity to remedy any concerns with your last visit. WE hope to see you soon! 

Glenroy Cooper
Your Trusted Luxury Auto Specialist
Glenroy Automotive
91B Monahan Dr
FWB, FL 32548
Phone (850) 862-6888
Fax     (850) 582-4106

AA
Ana A.
Fort Walton Beach, FL
Volvo XC90
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/19/2017 Category: Service
Ana said the service was good at this business. They explained everything very well to her.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 121 - 127 of 127 in total