Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

124 Reviews

99% Would Recommend
Latest Review 29 days ago

Reviews


MO
MARISA O.
Miramar Beach, FL
Volvo XC90
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/21/2017
Concerns!!
I had my wife bring in our 2009 xc90 to Glen Roy because I was concerned about a possible failing water pump. When she brought it he needed time to look it over so she left it with him after speaking with James and letting him know that she was also concerned about the transmission because it was shifting rough at times and to make sure to look over the vehicle. Glen Roy called my wife and told her the repairs would be about 1400.00. Which is a big chunk of change for us. He hesitated and thought it over and went with the repairs before looking into other prices for the repair. She picked up her car the next day and asked about the transmission but it wasn't looked at!! Glen Roy said he didn't look at it and James did transfer the message to him obviously so now we know the transmission needs attension but have no clue what is wrong and if it just needs a flush or it is a major issue about to happen. Now to pay more money for him just to check it out when he could have taken a look while we had it in the shop. Hopefully he will take a look at it for free and not change us the look see bill of 200.00.
Glenroy C., Your Trusted Luxury Auto Specialist from Glenroy Automotive responded on 06/05/2017

Hello and Good day,


WE will gladly look at your Volvo.  And there will be no "Look see" bill" awaiting post allowing us to "look". Your Transmission emmitted grinding noises and other "internal" problems mentioned when the vehicle was signed in for services, along the overheating issues we took care of for you. Your repair bill had itmeized "findings" expalining what is found and suggested, which included your transmission, deteriorated engine mounts, and failing vaccum pump.   Thanks for the oppurtunity to remedy any concerns with your last visit. WE hope to see you soon! 

Glenroy Cooper
Your Trusted Luxury Auto Specialist
Glenroy Automotive
91B Monahan Dr
FWB, FL 32548
Phone (850) 862-6888
Fax     (850) 582-4106

AU
Ashley U.
Fort Walton Beach, FL
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Ashley said Mr. Glenroy was amazing. He completed the job in a timely manner and he was very reasonable in his price.
This review was collected via phone interview by Customer Research Inc.

CS
Carole S.
Valparaiso, FL
Volvo C70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Carole said they were exceptionally nice.
This review was collected via phone interview by Customer Research Inc.

JD
JAMES D.
Fort Walton Beach, FL
Volkswagen CC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019
The professional and knowledge of the machanic.
Quick turn around and fair rate.

JR
JIM/ Clifford R.
Fort Walton Beach, FL
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019
EXCELLENT WORK
I ALWAYS MAKE APPOINTMENT BECAUSE I HAVE TO WAIT FOR MY CAR. THE WORK IS ALWAYS STARTED
WITHIN A FEW MINUTES .

TY
TERRY Y.
Mary Esther, FL
Mercedes-Benz S550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
Excellent Service!
Glenroy always delivers; he provides both professional advice and expert service each time.

Verified Customer
Navarre, FL
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019
excellent
We have been looking for someone to work on my wife's Volvo XC90 for several years now after just moving down here. Glenroy Auto get to 2 thumbs up. He is all about Customer Service and doing the job right. This is hard to find now a days.....

JB
Justell B.
Fort Walton Beach, FL
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Justell said he fixed everything that needed to be fixed. Everything was fine.
This review was collected via phone interview by Customer Research Inc.

PR
PAT/TERESA R.
Niceville, FL
Volvo C70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019
Volvo Master
Mr Glenroy is a very talented Volvo mechanic. Always gets the job done right.

DT
Dozier T.
Fort Walton Beach, FL
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Dozier said the staff did a pretty good service and they explain what they are doing as they go along.
This review was collected via phone interview by Customer Research Inc.

JP
JAMES P.
Shalimar, FL
Volvo XC60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
Trustworthy
Highly competent machanic.

Verified Customer
Mary Esther, FL
Volvo XC60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
True and courteous professional with phenomenal expertise in European cars
Glenroy truly knows European cars. He is so knowledgeable, courteous and professional. I would not trust anyone else with my car. I always know I’ll be taken care of by Glenroy.

RC
RUTH C.
Fort Walton Beach, FL
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Premium Service
Glenroy Automotive is a solid business that has served our community for many years, he is a dedicated professional with the training and experience needed to diagnose, repair and service todays most complicated automobiles, and he gets the job done right. You can depend on this business owner to meet your automotive needs in a straight forward to the point professional manner.

JL
Joan L.
Navarre, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Integrity & Honest Mechanical Skill
Having my car repaired by a Glenroy Automotive was a restoration of hope in a customer service shy market! This company is honest & did the repairs as promised without disappointment & in a timely manner with complete satisfaction. I will bring all my vehicles to Glenroy & highly recommend this business. Thank you for restoring my car’s dependability.

CS
CHRIS S.
Niceville, FL
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2018
X5 Repair
Hands down a first rate knowledgeable and experienced team. After multiple unsuccessful trips to the dealership service Glenroy was able to assess the root cause of the problem and fix it.

EO
Eric O.
Florida
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Eric said they did great work.
This review was collected via phone interview by Customer Research Inc.

EB
EUGENE B.
Defuniak Springs, FL
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Friendly service
Professional and courteous service with skilled mechanics.

BG
Bill G.
Shalimar, FL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Bill said he appreciated the great service. The employees did everything they said they would do, did an awesome job and his vehicle is now running awesomely.
This review was collected via phone interview by Customer Research Inc.

DC
DOUG C.
Crestview, FL
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Quality
Expertise and quality all around

MC
MARGARET C.
Pensacola, FL
Volvo C70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Excellent service. Knowledgeable, repairs are made ASAP and correctly..
I have entrusted my C70 to Glenroy automotive for several years and I have never had to take it back. Th's is the best auto shop in the entire region. The work is great and the price is fair knowing that you can drive away and not worry.. I only trust Glenroy and his staff to work on my car -mostly Glenroy.. His company is the only one that I will allow to work on my car. He also has a lovely wife Cynthia and children who are grown and successful. I assure you that you will not be disappointed.

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