Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

300 Reviews

100% Would Recommend
Latest Review 5 days ago

Reviews


SS
Sydney S.
Bellingham, WA
Volvo XC90
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2018 Category: Service
Sydney said they were kind and polite. The staff gave his wife a ride to and from the business. He was surprised they charged him $136 to give him a quote for a service that he wasn't there for. He actually received 2 different quotes, for 2 different things. One, he did not ask for. He stated he didn't think they needed to take apart the exhaust system to find the noise, and he was thinking he won't ever use the place again. It was really expensive. He said maybe this visit was just a fluke.
This review was collected via phone interview by Customer Research Inc.
Steve H. from The Panacea Automotive Repair responded on 06/25/2018

We are sorry you feel like you didn't get your moneys worth. It should be noted that your noise was isolated to the exhaust manifold area which is coved by heat shields that would need to be removed in order to isolate exactly where it was coming from. Even gettng to the point where we could isolate it as far as we did required removal of the upper body brace, lifting of the vehicle and two techs (one to get noise to occur and the other to listen with a shethoscope). The estimate you were given was based on what we expected to find when shields were removed and was a worst case scenario. This was explained to the person that picked up the vehicle. As far as the estimate you didn't ask for, we consider our duty to let people know of issues we observe while inspecting their vehicle to avoid future more expensive repairs. I apologize if you did not want to know about these things.

Steve Hazel
The Panacea Automotive Repair

JH
Jessica H.
Bellingham, WA
Toyota Camry Solara
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/29/2016 Category: Service
Jessica said something went bad in her vehicle and she drives from Bellingham to Everett for school. They had a free battery check-up that day and they told her the battery was bad. She got her battery changed and drove it back home and on the hour drive she had barely made it home. She called them and they told her it was the alternator. Now she feels like she paid for a battery she may not have needed. They put the alternator in but still charged her for the battery.
This review was collected via phone interview by Customer Research Inc.
Steve H. from The Panacea Automotive Repair responded on 09/29/2016

I am sorry, but you are mistaken. I went through all of our records concerning this vehicle (the only one we have for you) and we have NEVER replaced either a battery or an alternator for you. You must have us confused with a different shop.

Steve Hazel
The Panacea Automotive Repair

GW
Garrett W.
Bellingham, WA
GMC Sierra 3500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/21/2017 Category: Service
Garrett said the employees provided amazing customer service. Steve was great to work with. The service was good. He did not understand the high price for the service.
This review was collected via phone interview by Customer Research Inc.

JH
Jeff H.
Bellingham, WA
Acura MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Jeff said they do exceptional work .
This review was collected via phone interview by Customer Research Inc.

BM
Brandon M.
Bellingham, WA
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2018 Category: Service
Brandon said this business had really good service. They did exactly what needed to be done, nothing more or less. It was good.
This review was collected via phone interview by Customer Research Inc.

JH
Jeff H.
Washington
Acura MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Jeff said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RT
Robert T.
Bellingham, WA
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2018 Category: Service
Robert said the service was good and quick. He appreciated being given a ride home. It was a nice experience.
This review was collected via phone interview by Customer Research Inc.

JS
Janet S.
Bellingham, WA
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2017
Backup their work
In March I had Panacea replace a headlight that had gone out. They did that, but in July, the headlight went out again. I stopped by and they pulled the headlight and re-installed the bulb; it had come loose. No charge. Much appreciated.

TE
Thuong E.
Washington
Lexus SC 430
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2017 Category: Service
Thuong said this business does good work.
This review was collected via phone interview by Customer Research Inc.

HT
Heather T.
Ferndale, WA
Ford Flex
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/24/2017 Category: Service
Heather said she was happy with the service at this business but not the price.
This review was collected via phone interview by Customer Research Inc.

BL
Brian L.
Bellingham, WA
Dodge Durango
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2017 Category: Service
Brian said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SM
Sandy M.
Bellingham, WA
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2017 Category: Service
Sandy said the business is very close.
This review was collected via phone interview by Customer Research Inc.

HK
Heather K.
Bellingham, WA
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2017 Category: Service
Heather said they did something to the floor mat and now they have to get it cleaned.
This review was collected via phone interview by Customer Research Inc.

KV
Katie V.
Centralia, WA
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2017 Category: Service
Katie said this business does not have their hours of operation posted, so she sat out in her vehicle for 15 minutes not knowing that they were open.
This review was collected via phone interview by Customer Research Inc.

KE
Kara E.
Dyersville, IA
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/23/2017 Category: Service
Kara said they are very friendly and they don't try to sell her work that is not needed. There isn't much initiative with the communication.
This review was collected via phone interview by Customer Research Inc.

MV
Matt V.
Bellingham, WA
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2016
Car Repair
You folks did a great job of giving me a quick, accurate estimate and description of the work needed. You did the needed work quickly and thoroughly. I appreciate your attempt to save me money and reuse parts that might not need replacing.

HH
Helen H.
Bellingham, WA
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/03/2016
Speedy service and honest advice
They did a great job getting us in quickly to have our car looked at. They gave us a thorough explanation of what was wrong with our car, listed several options and gave us realistic advice on how to proceed.

BK
Brittany K.
Bellingham, WA
Dodge Stratus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2016 Category: Service
Brittany said this business was nice and quick.
This review was collected via phone interview by Customer Research Inc.

SK
Steve K.
Bellingham, WA
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2016 Category: Service
Steve said the business did a fine job.
This review was collected via phone interview by Customer Research Inc.

LJ
Layne J.
Bellingham, WA
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/01/2016
Good people
Very trustworthy people. They only fix what needs fixing.

Displaying Review 1 - 20 of 300 in total