Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

287 Reviews

100% Would Recommend
Latest Review 4 days ago

Reviews


SS
Sydney S.
Bellingham, WA
Volvo XC90
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2018 Category: Service
Sydney said they were kind and polite. The staff gave his wife a ride to and from the business. He was surprised they charged him $136 to give him a quote for a service that he wasn't there for. He actually received 2 different quotes, for 2 different things. One, he did not ask for. He stated he didn't think they needed to take apart the exhaust system to find the noise, and he was thinking he won't ever use the place again. It was really expensive. He said maybe this visit was just a fluke.
This review was collected via phone interview by Customer Research Inc.
Steve H. from The Panacea Automotive Repair responded on 06/25/2018

We are sorry you feel like you didn't get your moneys worth. It should be noted that your noise was isolated to the exhaust manifold area which is coved by heat shields that would need to be removed in order to isolate exactly where it was coming from. Even gettng to the point where we could isolate it as far as we did required removal of the upper body brace, lifting of the vehicle and two techs (one to get noise to occur and the other to listen with a shethoscope). The estimate you were given was based on what we expected to find when shields were removed and was a worst case scenario. This was explained to the person that picked up the vehicle. As far as the estimate you didn't ask for, we consider our duty to let people know of issues we observe while inspecting their vehicle to avoid future more expensive repairs. I apologize if you did not want to know about these things.

Steve Hazel
The Panacea Automotive Repair

JE
Joni E.
Bellingham, WA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Awesome customer service.
The employees are awesome. My car was overheating on Mt Baker Hwy by Britton Rd and there was the Panacea auto repair. I pulled and told them what was happening and that I had to get up to Blaine to take a sick elderly lady to the doctor in Bellingham. They did a temporary fix to a leak they found and said to bring the car back the next day. I made it to Blaine and back. So they did a great job on the car the next day and it's running great!!

CM
Catherine M.
Austin, TX
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
New to me Vehicle check-up
I brought a vehicle in for a look over after unexpectedly adding it to our household. They did a great job, and had it finished promptly. I appreciate their expertise and thoroughness.

Verified Customer
Ferndale, WA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Service Service Service
“Sure, we can do that.” “Absolutely. Would you like me to run you home so you don’t have to take the bus home?” “Here’s the estimate.” (And the final bill came in under the estimate!!)

Friendly, helpful people and knowledgeable, excellent service...that’s why I keep going back.

CG
Chuck G.
Acme, WA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
The people
Always a good experience having work done there. Excellent mechanics and reasonably priced. My mechanics for life.

ZV
Zavier V.
Bellingham, WA
Chrysler Concorde
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Zavier said they solved his problem and found a more serious problem as well.
This review was collected via phone interview by Customer Research Inc.

MD
Marchia D.
Bellingham, WA
Oldsmobile Cutlass Ciera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Marchia said she had really good, friendly service.
This review was collected via phone interview by Customer Research Inc.

DJ
Duane J.
Bellingham, WA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018 Category: Service
Duane said he will go back and recommends this facility.
This review was collected via phone interview by Customer Research Inc.

GM
Geno M.
Bellingham, WA
Dodge Stratus Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Geno said he would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.

AP
Andy P.
Bellingham, WA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Honest Service
Steve and his crew take the time to take good care of what needs to be done. They are honest and trustworthy. I have never been disappointed. Andy P.

AO
Anthony O.
Bellingham, WA
Dodge Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Anthony said the mechanics are very thorough on everything dealing with the vehicle.
This review was collected via phone interview by Customer Research Inc.

GS
Greg S.
Bellingham, WA
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
Trustworthy car maintenance and repair.
Service is always friendly, competent and professional. Thanks, guys.

JA
Josh A.
Deming, WA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Josh said the service the business provided was good. They got him in and out and he had no problems.
This review was collected via phone interview by Customer Research Inc.

SM
Sam M.
Ferndale, WA
Kia Sedona
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Sam said they did a wonderful job. They got them in quickly and the price was better than he thought.
This review was collected via phone interview by Customer Research Inc.

JH
Jeff H.
Bellingham, WA
Acura MDX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2018 Category: Service
Jeff said they do exceptional work .
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Bellingham, WA
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Excellent service
Every time I have brought our Subaru in to Panacea they have done excellent work. Their high morals & integrity are stellar - you can trust them!

NS
Nicole S.
Acme, WA
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Nicole said she was happy with the service she received.
This review was collected via phone interview by Customer Research Inc.

CS
Christine S.
Bellingham, WA
Ford Thunderbird
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Spoke with Mark. He said the business is honest.
This review was collected via phone interview by Customer Research Inc.

SR
Sherman R.
Bellingham, WA
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018
An auto repair shop that can be trusted for honesty & integrity
Upon our moving to Bellingham, I am grateful for having been referred to Steve & his crew at Panacea Auto Repair. They have provided excellent service & needed repairs to my Buick for many years. I am grateful for a repair shop that I know will give me an honest diagnosis & the correct repairs to keep our car serviced & running safely.

BL
Brian L.
Bellingham, WA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Brian said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

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