Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

263 Reviews

100% Would Recommend
Latest Review 2 days ago

Reviews


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Sydney S.
Bellingham, WA
Volvo XC90
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2018 Category: Service
Sydney said they were kind and polite. The staff gave his wife a ride to and from the business. He was surprised they charged him $136 to give him a quote for a service that he wasn't there for. He actually received 2 different quotes, for 2 different things. One, he did not ask for. He stated he didn't think they needed to take apart the exhaust system to find the noise, and he was thinking he won't ever use the place again. It was really expensive. He said maybe this visit was just a fluke.
This review was collected via phone interview by Customer Research Inc.
Steve H. from The Panacea Automotive Repair responded on 06/25/2018

We are sorry you feel like you didn't get your moneys worth. It should be noted that your noise was isolated to the exhaust manifold area which is coved by heat shields that would need to be removed in order to isolate exactly where it was coming from. Even gettng to the point where we could isolate it as far as we did required removal of the upper body brace, lifting of the vehicle and two techs (one to get noise to occur and the other to listen with a shethoscope). The estimate you were given was based on what we expected to find when shields were removed and was a worst case scenario. This was explained to the person that picked up the vehicle. As far as the estimate you didn't ask for, we consider our duty to let people know of issues we observe while inspecting their vehicle to avoid future more expensive repairs. I apologize if you did not want to know about these things.

Steve Hazel
The Panacea Automotive Repair

AS
Alex S.
Ferndale, WA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Alex said the service was good. The work was done at a good price. The employees kept him informed.
This review was collected via phone interview by Customer Research Inc.

GK
Gabriel K.
Bellingham, WA
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Gabriel said they did a good job, had honest pricing ,and fixed problems quicker than expected.
This review was collected via phone interview by Customer Research Inc.

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Michelle G.
Bellingham, WA
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Michelle said the business was quick and efficient. They didn't try to oversell.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Bellingham, WA
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018
Great job - again
I brought the car in for an oil change. Panacea took care of that but also discovered a soft tire because it had a staple in it. I was able to get that fixed at Cisco under warranty at no cost. With a long trip coming up I appreciate having four safe tires to drive on! Excellent work like this is routine at Panacea.

WK
Wendell K.
Bellingham, WA
Dodge Intrepid
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
Great service as always
They always get me in quickly and service has been done the same day. Never any issues with the quality of work.

KG
Kelly G.
Maple Falls, WA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Kelly said the staff members did a really good job and they were honest. They were really happy with the service, and the business was very professional.
This review was collected via phone interview by Customer Research Inc.

DB
Dan B.
Lynden, WA
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Dan said the service was excellent. They did a very thorough job and they came up with some things he was not aware of.
This review was collected via phone interview by Customer Research Inc.

DJ
Duane J.
Washington
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Duane said the owner fixed his vehicle and did not charge him anything because it was to repair the work of a previous service. He liked that the business was local and that the owner was honest. He was glad he went there.
This review was collected via phone interview by Customer Research Inc.

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David W.
Bellingham, WA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
David said the business was quick and straight to the point. They identified the problem right away and fixed it.
This review was collected via phone interview by Customer Research Inc.

LK
Lindsay K.
Bellingham, WA
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Lindsay said the staff did all of the work that needed to be done in a timely manner. The work was appropriately priced, and she felt they did a good job.
This review was collected via phone interview by Customer Research Inc.

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Rose T.
Bellingham, WA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Rose said Steve is the best. She has been going to the business for 20 years.
This review was collected via phone interview by Customer Research Inc.

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Malorie S.
Bellingham, WA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Malorie said they helped her make her decision and were easy to talk to.
This review was collected via phone interview by Customer Research Inc.

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Ellie W.
Ferndale, WA
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Ellie said her overall experience was good. It was really easy to get in and out.
This review was collected via phone interview by Customer Research Inc.

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Wendell K.
Bellingham, WA
Dodge Intrepid
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018
Quick & honest
I went in assuming it was going to be a much bigger repair. I shared what I thought so if he had agreed I would be none the wiser. I was of course wrong. Happily so.

SB
Steve B.
Bellingham, WA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Steve said the business employees are extremely nice. He likes their services and prices. They do the job right.
This review was collected via phone interview by Customer Research Inc.

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Chuck G.
Acme, WA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018
Excellent service
Very good communication and service. I would highly recommend panacea to anyone looking for a great service center.

BM
Brandon M.
Bellingham, WA
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2018 Category: Service
Brandon said this business had really good service. They did exactly what needed to be done, nothing more or less. It was good.
This review was collected via phone interview by Customer Research Inc.

AW
Avery W.
Bellingham, WA
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Avery said the staff tightened the battery cable which saved him a lot of money. The people at the business are really nice, and did a great job.
This review was collected via phone interview by Customer Research Inc.

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Debbie V.
Bellingham, WA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Debbie said she has been going to them for years. She said the business is always trustworthy, honest, reliable, and they do a good job.
This review was collected via phone interview by Customer Research Inc.

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