Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

300 Reviews

100% Would Recommend
Latest Review 5 days ago

Reviews


SS
Sydney S.
Bellingham, WA
Volvo XC90
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/25/2018 Category: Service
Sydney said they were kind and polite. The staff gave his wife a ride to and from the business. He was surprised they charged him $136 to give him a quote for a service that he wasn't there for. He actually received 2 different quotes, for 2 different things. One, he did not ask for. He stated he didn't think they needed to take apart the exhaust system to find the noise, and he was thinking he won't ever use the place again. It was really expensive. He said maybe this visit was just a fluke.
This review was collected via phone interview by Customer Research Inc.
Steve H. from The Panacea Automotive Repair responded on 06/25/2018

We are sorry you feel like you didn't get your moneys worth. It should be noted that your noise was isolated to the exhaust manifold area which is coved by heat shields that would need to be removed in order to isolate exactly where it was coming from. Even gettng to the point where we could isolate it as far as we did required removal of the upper body brace, lifting of the vehicle and two techs (one to get noise to occur and the other to listen with a shethoscope). The estimate you were given was based on what we expected to find when shields were removed and was a worst case scenario. This was explained to the person that picked up the vehicle. As far as the estimate you didn't ask for, we consider our duty to let people know of issues we observe while inspecting their vehicle to avoid future more expensive repairs. I apologize if you did not want to know about these things.

Steve Hazel
The Panacea Automotive Repair

IS
Iqbal S.
Bellingham, WA
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Iqbal said the staff was nice and the service was great.
This review was collected via phone interview by Customer Research Inc.

SK
Shawn K.
Bellingham, WA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Shawn said they have good and quick service
This review was collected via phone interview by Customer Research Inc.

PH
Patricia H.
Lummi Island, WA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Patricia said that the business gently pointed out to her things that she has not been paying attention to and fixed them. She said she is very satisfied with her vehicle now.
This review was collected via phone interview by Customer Research Inc.

SR
Sherman R.
Bellingham, WA
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
Thank you for another repair.
Always helpful with honest appraisal & correctly re;pair as needed.

PR
Paul R.
Maple Falls, WA
Kia Spectra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
2005 Kia Spectra Maintenance
My family and I have trusted Panacea with all of our vehicles, and have done so for many years.
We feel very confident in their expertise, quality of work and quick turnaround time.
We always recommend Panacea at every opportunity.

Verified Customer
Bellingham, WA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018
Always been good
I know I can always trust that I will be told the truth and the work is always quality.

RP
Randy P.
Bellingham, WA
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Randy said that he was very pleased with the place.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Bellingham, WA
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Always great
Always great

JH
Jessica H.
Bellingham, WA
Honda Accord Wgn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Jessica said they take care of her vehicle and her sons. She said their suggestions are honest.
This review was collected via phone interview by Customer Research Inc.

PR
Peggy R.
Bellingham, WA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Always timely, dependable and accurate service
Have used Panaceas service for years and our experience there has been stellar.

PR
Paul R.
Maple Falls, WA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2018
Tacoma TRD service
With Consistently high quality service with proven reliability and know-how, we don’t take our vehicles anywhere but Panacea.

DB
Dave B.
Bellingham, WA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Dave said they did a great job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Bellingham, WA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018
Great mechanic!
Honest, thorough, fairly priced, easy communication

JE
Joni E.
Bellingham, WA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Awesome customer service.
The employees are awesome. My car was overheating on Mt Baker Hwy by Britton Rd and there was the Panacea auto repair. I pulled and told them what was happening and that I had to get up to Blaine to take a sick elderly lady to the doctor in Bellingham. They did a temporary fix to a leak they found and said to bring the car back the next day. I made it to Blaine and back. So they did a great job on the car the next day and it's running great!!

CM
Catherine M.
Austin, TX
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
New to me Vehicle check-up
I brought a vehicle in for a look over after unexpectedly adding it to our household. They did a great job, and had it finished promptly. I appreciate their expertise and thoroughness.

Verified Customer
Ferndale, WA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Service Service Service
“Sure, we can do that.” “Absolutely. Would you like me to run you home so you don’t have to take the bus home?” “Here’s the estimate.” (And the final bill came in under the estimate!!)

Friendly, helpful people and knowledgeable, excellent service...that’s why I keep going back.

CG
Chuck G.
Acme, WA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
The people
Always a good experience having work done there. Excellent mechanics and reasonably priced. My mechanics for life.

ZV
Zavier V.
Bellingham, WA
Chrysler Concorde
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Zavier said they solved his problem and found a more serious problem as well.
This review was collected via phone interview by Customer Research Inc.

MD
Marchia D.
Bellingham, WA
Oldsmobile Cutlass Ciera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Marchia said she had really good, friendly service.
This review was collected via phone interview by Customer Research Inc.

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