Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

68 Reviews

100% Would Recommend
83% Business Response
Latest Review about 19 hours ago

Reviews


GH
GREG and JOYCE H.
Columbus, IN
Dodge Journey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2019
Good people, dependable work.
Ray's is an auto repair shop I can trust to do good work. People are friendly and explain all work they are doing.
Anne B., Vice President from Ray's Automotive Center responded on 06/27/2019

Thank you for the nice review!

Sincerely,

Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

Verified Customer
Columbus, IN
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2019
Great Service
The overall service in the Ray's Automotive Center is highly professional. Once they complete an inspection, their report is well detailed with pictures taken for better understanding. They are also very swift in their service, and they turn around quickly once parts are available
Anne B., Vice President from Ray's Automotive Center responded on 05/08/2019

Thank you for the great review! We are happy to hear you like the detailed electronic inspection report!

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

AP
Annaiah P.
Indiana
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2019 Category: Service
Annaiah said everything was fine but he has to come back in because the mechanic forgot to check his brakes.
This review was collected via phone interview by Customer Research Inc.
Anne B., Vice President from Ray's Automotive Center responded on 03/25/2019

I apologize for the inconvenience. It was my fault the brake inspection was not noted on the work order for the technician. We look forward to your next visit with the Avalon.

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

PS
PRESTON S.
Seymour, IN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2019
Auto Service Heaven
Ray's is the place to go to leave your automobile service needs , with confidence , in receiving 1st class attention.

BM
BOB M.
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019
Excellent,friendly service!
Had an emergency problem with my car and they took the car in and fixed it by the end of the day.

TR
TOM R.
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
First time at Ray’s
Very professional, clean, an on time. Could not ask for more

LH
LOUISE H.
Columbus, IN
Honda Accord Crosstour
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019
Competent, prompt, proactive, courteous service.
Ray's Automotive has been servicing my cars since they first opened. They diagnose and repair efficiently and make sure to recommend preventive maintenance as needed. They go the extra mile to resolve emergencies.
Anne B., Vice President from Ray's Automotive Center responded on 08/14/2019

Thank you for the fantastic review Louise and your decades of patronage! We have enjoyed servicing your cars and having you as part of the Ray's Automotive Center family!

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

TR
TED and RITA R.
Columbus, IN
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019
Great service !
Always do a fine job !

DT
DEREK T.
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019
Great service
Friendly, fast, efficient service. Did what was required without adding additional unnecessary work.
Anne B., Vice President from Ray's Automotive Center responded on 08/12/2019

Thank you for the great review Derek! We pride ourselves on being able to help our guest prioritize their car's needs in the order of urgency.

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

JM
JESSICA and RICK M.
Columbus, IN
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019
Quick Service!
Very pleased they were able to work in my alternator repair the same day I called! It was done by the time they said and as always very friendly staff!
Anne B., Vice President from Ray's Automotive Center responded on 08/12/2019

Thank you for the great reivew Jessica! We are glad we were able to help you by getting the Acura back on the road quickly!

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

TR
TONY and SUZANNE R.
Columbus, IN
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019
Wonderful service!
Ray’s staff are car experts and truly care about customer satisfaction.
Anne B., Vice President from Ray's Automotive Center responded on 08/12/2019

Thank you for the great review Tony!

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

DD
DAWN and SHOUNAK D.
Columbus, IN
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019
Great, honest, friendly!
The people at Ray’s are friendly and knowledgeable. They are honest and tell me what needs fixed now and what can wait. If they think there is somewhere in town better qualified to handle an issue, they will give me that recommendation. I have trusted them with my cars for years and will continue to do so.
Anne B., Vice President from Ray's Automotive Center responded on 08/12/2019

Thank you for the great review Dawn and for being the second generation of your family to use us for your automotive needs! We enjoy taking care of your Toyota's!

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

DG
DAVID and SUE G.
Columbus, IN
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019
Excellent Service
Ray’s Automotive is the best in town! We have had our cars serviced here for years. Most recently we needed a tire repaired for an upcoming trip. Talked to Anne on the phone and she said to bring the tire right in. They had the tire repaired and back on the car in a timely manner.
Anne B., Vice President from Ray's Automotive Center responded on 08/12/2019

Thank you for the great review Sue! We are glad we were able to get you back on the road in time for your trip! It is always a pleasure to help you with your Honda's service needs.

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

WB
Wilma B.
Indiana
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Wilma said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Anne B., Vice President from Ray's Automotive Center responded on 08/12/2019

Thank you for the nice review Wilma!

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

Verified Customer
Columbus, IN
Toyota FJ Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019
The best around
They provide the best service and quality around. Friendly and trustworthy. My wife and I drive from Indianapolis for service at Rays.
Anne B., Vice President from Ray's Automotive Center responded on 08/12/2019

Thank you for the great review! We are glad we are able to continue to meet your automotive needs even after your move!

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

Verified Customer
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019
Loved service and my now healthy car
Thank you for your service
Anne B., Vice President from Ray's Automotive Center responded on 07/23/2019

Thank you for the great review! We are passionate about keeping cars healthy!

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

SH
Subrina H.
Indiana
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019 Category: Service
Subrina said they were efficient. Her questions were answered without hesitations.
This review was collected via phone interview by Customer Research Inc.
Anne B., Vice President from Ray's Automotive Center responded on 07/23/2019

Thank you for the great review! We are always happy to answer any questions!

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

PC
PAT C.
Columbus, IN
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
Nice people.. good service !!
I appreciate your fixing my tire last minute !!
Anne B., Vice President from Ray's Automotive Center responded on 07/16/2019

We were so glad the tire was repairable Pat! Thank you for choosing us for your automotive needs!

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

RW
ROBERT and JOYCE W.
Columbus, IN
Chevrolet Lumina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
Great staff!
Best and friendliest shop in town!
Anne B., Vice President from Ray's Automotive Center responded on 07/16/2019

Thank you Bob for the lovely review! We enjoy catching up with you when you're in.

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

DC
DAVE and LAURA C.
Columbus, IN
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019
Great service as always
The staff is always willing to explain things to us and they always point out what is important to deal with now versus what can be delayed.
Anne B., Vice President from Ray's Automotive Center responded on 07/16/2019

Thank you for the great review Laura! We are happy to be  providing you with an accurate timeline that meets both you and your vehicles needs!

Sincerely,
Anne

Anne Barnhorst
Third Generation, Ray's Automotive Center
812-372-1311

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