ReScore Reviews™ (2)
Luis, According to your invoice/charges you were only charged the agreed amount of $105 in diagnosis labor, it was not necessary to call for authorization because we did not go outside the agreed hour of diagnosis. The additional labor of $29.99 for the oil service and vehicle inspection labor to total of $134.99 in labor charges. The remaineder of the invoice total was the oil filter, engine oil, washer fluid, shop supplies and taxes to total $75.71, with an invoice total of $210.70 as was signed for. I can supply a copy of the invoice and a signed repair order. If you have any questions we are open to explainging and discussing your needed repairs and diagnostics. Thank you for reviewing our service and providing feedback. Please take the time to review the invoice and the correct totals, it would be nice if you would rescore our service once you have identified the charges were not outside the agreed repair order.
Thank you for taking my call Dave. I am sorry that you were not charged the quote. I will speak with my service team and be sure they have more of a conversation about price discepancy. Also, I will follow up with the issues we discussed.
Thank you for the rescore Dave. We are here for you whatever you need for your SL.
Jasper thank you for the review, have a great fall.
Thank you for the review, have a great fall.
Thank you for your review John, be sure to get some driving time in before you put her to bed for the winter.
Shannan thank you for the review and your referrals.
Thank you for your review and referrals. We appriciate your feedback. Have a great Summer.
Thank you Joeb, See you next time. Have a great summer.
Thank you for your review Rick. We got your back. See you at your next service. Have a great summer.
Thank you for the review and your referral Susan. Have a great summer.
Carol, thank you for the review and referral. Have a great summer.
Raj, thank you for your review. We appriciate your business and value your trust. Have a great summer.
Andrew, thank you for the detailed review of your service. Have a great summer.
Thank you for the review John. Enjoy your summer.
Dominic, thank you for the review. We had left a message. Sorry it did not reach you. At your next appointment we will make sure we have the contact information we need to get in touch with you sooner. We appreciate your business.
Craig thank you for your review and recommendation. Have a great summer.
Roger, thank you for the review. June is a very busy month for us. I appologize we did not meet your expactations and timeline for completion. I will speak with the service team and see what we can do to improve here.
Jordan, thank you for your review and referral.
Frederick, thank you for your review and referral. Have a great summer.
Thank you for the review Daniel. We look forward to handling your BMW needs. Have a great summer.