Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

402 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
76% Business Response
Latest Review 1 day ago

Reviews


DP
David P.
Kennesaw, GA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
David said that the place did a great job and even fixed his key for him, which he really appreciated.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 05/08/2019

Mr. Paisis, 

We are happy to go the extra mile for our customers. 

We treat people the way we would want to be treated. 

Thanks for the 5 star review!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

PA
Patrick A.
Kennesaw, GA
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Patrick said this is the most honest repair facility he has ever worked with. They are very personable. He mentioned he literally travels an hour and half to go there.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 05/08/2019

Mr. Allen, 

In the words of William Shakespeare, "There is no legacy so rich as honesty". 

We're proud to hear the positive feedback!

Thank you for your loyalty, we appreciate it very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

Verified Customer
Kennesaw, GA
Honda HR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2019
Easy
MTM efficiently did my oil and filter change. And incorporated a "safety check" I had an appointment, they expected me, and done. Easy
Megan J., HR from Mike The Mechanic Kennesaw responded on 05/01/2019

Mr. Scully, 

You're absolutely right! Every oil change has a multi point inspection! 

Your safety is important to us!

Thanks for your awesome review!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

CF
CRAIG F.
Kennesaw, GA
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019
No Worries
I have multiple cars (family) serviced here.
Always friendly/ professional/ personable staff.
You will get the straight repair. No nonsense here.
Great work, good prices, and it’s repaired/replaced right, first time.
Best practices, have a concern afterwards, bring it back, no qualms, MTM will make it right.

P.S. I have never had to go back after initial service.
Megan J., HR from Mike The Mechanic Kennesaw responded on 05/01/2019

Mr. Frederick, 

We couldn't have said it better ourselves!

We are proud to serve you!

Thank you for your business, we appreciate it very much!

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

SC
SHERYL C.
Kennesaw, GA
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019
Great service!
Nice staff, nice waiting area, good work!
Megan J., HR from Mike The Mechanic Kennesaw responded on 05/01/2019

Ms. Caldwell, 

We try our best to make your wait as comfortable as possible!

Thank you for your business, we appreciate it very much!

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

MW
MELISSA W.
Kennesaw, GA
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019
Mike the Mechanic is the best!!!
Mike the Mechanic is my go to for all my vehicles needs! Great job!
Megan J., HR from Mike The Mechanic Kennesaw responded on 05/01/2019

Ms. Whitfield, 

We're so glad you took the time to share your positive feedback and 5 star review!

Thank you for your patronage, we appreciate it very much!

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

AD
ANTHONY D.
Kennesaw, GA
Hyundai Equus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/18/2019
Oil change board advertisement
The $49.99 5 Qt full syn oil special is a bit misleading I would think. I knew by car would hold appx 6.5 quarts of oil but I could not fully identify with the $75 charge for his service. Another 1.5 quarts of oil should not have been an addition charge of $25 of added expense, maybe $60 total? I even inquired about the advertised cost day before when I made appointment????? I would think that the special also included cost for oil filter?
Megan J., HR from Mike The Mechanic Kennesaw responded on 05/01/2019

Mr. Davis, 

Thank you for your review. 

The extra capacity oil is not the only issue with this vehicle. It also has a cartridge oil filter and a lower engine cover which requires more time to remove and replace. MTM regularly finds that the cartridge filters were not replaced by the previous "Lube Shop" You may want to refer to CBS 46 News and type in "Havoline".

MTM does what customers pay for, others may not. 

Thank you for your business, we appreciate it very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

KH
Kimberly H.
Acworth, GA
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Kimberly said the staff treated her well.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 04/17/2019

Ms. Hamilton, 

Thank you for the positive feedback and 5 star review!

We appreciate your business very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

LH
Lexie H.
Kennesaw, GA
Lexus IS 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Lexie said the place and everyone were so nice and understanding, they told her about problems her vehicle had that she didn't know of, and were very up front about everything. They are good people who do good work and she trusted them completely.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 04/17/2019

Ms. Hough,

Most people have become leery of using just any auto repair shop ... We take pride in 20+ years of business, and our established reliability and consistency!

Thanks for sharing your wonderful thoughts!

We appreciate your business very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

NK
Norman K.
Acworth, GA
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Norman said the business pleases him very much. They have all his business.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 04/17/2019

Mr. Norman, 

Thank you for your patronage! We appreciate you very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

MW
MELISSA W.
Kennesaw, GA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019
Great customer service
Mike the Mechanic was able to fix the tail lights not working on my 17 year old son's car and got him in and out in no time. Thanks for your help!
Megan J., HR from Mike The Mechanic Kennesaw responded on 04/17/2019

Ms. Whitfield, 

Proud to be at your service!

Your taillights are one of the most vital safety assemblies on your vehicle! We want your family safe on the roads!

Thanks for sharing!

We appreciate your business very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

MG
Michael G.
Kennesaw, GA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Michael said that the place was wonderful, they have reasonable rates and they are very personable.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 04/17/2019

Mr. Ganor, 

Customer service is our PASSION! It's important to us that our customers know they are important! Thank you for your positive feedback and 5 star review!

We appreciate your business very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

LW
LISA W.
Acworth, GA
Kia Sedona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019
Efficient and Quick
Dropped in on a Friday after 5:00 - for an oil change - no appointment - they had me out in 30 minutes.

Great job!
Megan J., HR from Mike The Mechanic Kennesaw responded on 04/17/2019

Ms. Wilson, 

We are so happy you took the time to share the wonderful feedback!

Thank you for your business, we appreciate it very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

JV
JENS V.
Kennesaw, GA
Cadillac DTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019
Fast, courteous,and professional!
Fast ,courteous, and professional
Megan J., HR from Mike The Mechanic Kennesaw responded on 04/17/2019

Dear Valle, 

It was our pleasure to have serviced your Cadillac!

Thanks for your business, we appreciate it very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

KK
Kevin K.
Kennesaw, GA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Kevin said the experience was awesome. The technicians were honest, straight forward and did not try and gouge him in any way. It was done at a fair rate and he recommends anyone to go to this business.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 03/29/2019

Mr. Keating, 

We thank you for recognizing our efforts in the pursuit of excellence in our customer services! 

We're so glad you took the time to share your kind words and 5 star review!

Thank you for your business, we appreciate it very much!


Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

HM
Hamp M.
Acworth, GA
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Hamp said this location gets him in and out quickly even when they are busy. He likes this business.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 03/29/2019

Dear Hamp, 

Thank you for sharing your positive feedback and 5 star review, we appreciate it very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

HW
HOWARD W.
Kennesaw, GA
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019
Brian and Brett are THE best at everything. :D
Our experience has always been beyond expectation. Brian and Brett take great care of all 5 vehicles. They explain things and help our young drivers learn how to be good owners.
We can count on them for good pricing and great work!! So thankful MTM located near us!!
Megan J., HR from Mike The Mechanic Kennesaw responded on 03/29/2019

Mr. Wishnia, 

Such kind words! Brian and the team are wonderful! Thank you for sharing and being such a loyal patron!

We appreciate you all very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

SF
SEAN F.
Kennesaw, GA
Nissan Pathfinder
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/12/2019
Honest
Fair and knowledgeable no secrets when they do your car work
Megan J., HR from Mike The Mechanic Kennesaw responded on 03/29/2019

Mr. Fowler, 

We understand how frustrating car trouble can be! We do our very best at making sure we communicate all concerns with our clients throughout. 

Thank you for your business and 5 star review! We appreciate it very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

AF
ALECIA F.
Acworth, GA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019
Oil change
Always quick and affordable. Nice folks. Always do me right. Single woman always take care of me.
Megan J., HR from Mike The Mechanic Kennesaw responded on 03/29/2019

Ms. Frazier, 

That's great to hear! We're are proud to serve our community with affordable auto services!

Thanks for sharing your awesome review! We appreciate it very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

KK
KEITH K.
Kennesaw, GA
Ford Five Hundred
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019
Always a great experience
Bryan and the team always do a excellent job.
Megan J., HR from Mike The Mechanic Kennesaw responded on 03/29/2019

Mr. Kendrick, 

We agree, Brian is awesome!

Thanks for sharing your positive feedback and 5 star review!

We appreciate it very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

Displaying Review 41 - 60 of 402 in total