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98% Would Recommend
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KB
KATHY B.
White, GA
Ford Police Interceptor
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/10/2017
Disappointed
Needed an oil change and for my tires to be checked for a nail, etc. because the warning light had come on. When I arrived I asked how long it might take and was told 30 minutes. It took almost 15 minutes for the receptionist to get me checked in and then it was another hour before my car was finished. But the disappointment came when after asking the mechanic about the tire check I was told that he had "evened out the pressure but didn't have time to do anything else because the girls had left to run an errand and he was the only one there". So I had to leave still concerned about having a flat tire and had to make another stop to get them checked.
Megan J., HR from Mike The Mechanic Kennesaw responded on 09/13/2017

Dear Kathy,

When a customer arrives requesting an oil service, they are informed once the vehicle is pulled into the bay, the service lasts approximately 30-45 minutes.  During the time we were establishing your service order, several customers came into the shop also requesting service. Checking in the other customers did take a couple of minutes, which I addressed in my apology to you once everyone was taken care of.  Upon check in, you stated that your tire pressure sensor light had just come on.  The tires were checked and the pressure evened out.  We assured you that we would recheck the tires the next week in which you agreed to bring the vehicle back.  

We do our best to have your vehicle back on the road as soon as possible, however, it can be challenging to forecast how long a wait may actually last.

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133

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