Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

379 Reviews

98% Would Recommend
75% Business Response
Latest Review 4 days ago

Reviews


GA
GARY A.
Ford Ranger
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/08/2019
AC repair
It only worked for about 100 miles, then stopped working, won't dump anymore money here
Megan J., HR from Mike The Mechanic Kennesaw responded on 05/14/2019

Mr. Austin, 

We tried reaching out to you on the phone number we have on file. 

We are more than happy to take another look at it and see what we can do for you. 

Please give us a call here at the corporate office or stop by any of our 4 locations. 

We look forward to hearing from you soon!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

AB
Amber B.
Dallas, GA
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/11/2018
No respect for your time
First experience here was Awesome! We moved to Dallas, Ga and I wanted to return because I liked the service. I called before to check timing before driving from Dallas to Woodstock. She assured me they were not busy. We checked in and waited atleast 15 minutes before she came and told me it would be an hour to an hour and a half before they could get to my car.... Is Mike the mechanic the only mechanic??? We left! I called before coming because we had a busy day preparing to leave for vacation. Ridiculous to me that as the customer I prepared on the front end and called only to drive and have my time wasted!!!
Megan J., HR from Mike The Mechanic Kennesaw responded on 07/12/2018

Hi Amber,

We are happy to hear that your first experience was awesome and sad to hear you were unhappy this visit.  At the time when you called, we weren’t busy. However, during your drive from Dallas, GA to here, we were inundated with waiting customers. Our policy for our customers who choose to wait is first come, first served. Unfortunately, the car before you had some issues and was taking longer than we would have liked, but that is sometimes the nature with repairing automobiles. Normally we would have offered to drive you home, (and, actually, I believe you were offered a ride by our bookkeeper who wasn’t aware you were from Dallas) however that wasn’t practical due to your living close to an hour away. We apologize that we didn’t realize the extra time needed by the previous car before you had been waiting for 15 minutes.

We hope that your next experience is more pleasurable.

Mike the Mechanic, Customer Relations Representative


EL
Ethel L.
Marietta, GA
Chrysler Pacifica
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/06/2018 Category: Service
Ethel said she was not happy with her experience because they gave the wrong diagnostic. They did not tell her how much it was going to cost.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 04/10/2018

Upon speaking with Brian, the customer called on 4 separate occasions to discuss the vehicle before deciding to bring it to the shop. It is difficult to properly diagnose a vehicle without performing a thorough inspection.  The diagnosis fee was discussed with the customer prior to her bringing the vehicle to the shop. During the diagnosis procedure, the customer declined from having the fuel tank dropped; the customer was seeking a second opinion provided by her dealer for cracked fuel pump housing.  The customer’s declination caused MTM to not have the ability to complete a thorough inspection.  The diagnosis was deemed inconclusive.

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133

KC
KEVIN C.
Woodstock, GA
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
Honest and reliable!
This is the only place that I will take my cars. Reasonable prices and an honest mechanic. Brian is like a friend to us. I am a customer for life.
Megan J., HR from Mike The Mechanic Kennesaw responded on 03/28/2018

Dear Kevin,

Thank you so much for taking time to share your experiences!  We appreciate and value your loyalty.  Building relationships with our customers and their vehicle is what sets us apart from our competitors; our customers are like family to us! Thank you for your continued business; looking forward to serving you again!

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133

CM
Chris M.
Canton, GA
INFINITI G37 Coupe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/01/2017 Category: Service
Chris said he went to the business for an oil change because the advertisement for synthetic oil was $39.99. They charged him $80 because he needed a filter.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 11/07/2017

Dear Chris,

The extra charge is not because your vehicle needed a filter.  Because the oil filter your vehicle requires is not a cartridge or huge diesel filter, it is included in the $39.99 special. Your vehicle requires more than 5 quarts of oil, which is extra and is noted on the advertisement. You also requested a tire rotation on this service, which is also extra and not included in the special.   Thank you for providing us with the opportunity to make this clarification. 

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133

KB
KATHY B.
White, GA
Ford Police Interceptor
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/10/2017
Disappointed
Needed an oil change and for my tires to be checked for a nail, etc. because the warning light had come on. When I arrived I asked how long it might take and was told 30 minutes. It took almost 15 minutes for the receptionist to get me checked in and then it was another hour before my car was finished. But the disappointment came when after asking the mechanic about the tire check I was told that he had "evened out the pressure but didn't have time to do anything else because the girls had left to run an errand and he was the only one there". So I had to leave still concerned about having a flat tire and had to make another stop to get them checked.
Megan J., HR from Mike The Mechanic Kennesaw responded on 09/13/2017

Dear Kathy,

When a customer arrives requesting an oil service, they are informed once the vehicle is pulled into the bay, the service lasts approximately 30-45 minutes.  During the time we were establishing your service order, several customers came into the shop also requesting service. Checking in the other customers did take a couple of minutes, which I addressed in my apology to you once everyone was taken care of.  Upon check in, you stated that your tire pressure sensor light had just come on.  The tires were checked and the pressure evened out.  We assured you that we would recheck the tires the next week in which you agreed to bring the vehicle back.  

We do our best to have your vehicle back on the road as soon as possible, however, it can be challenging to forecast how long a wait may actually last.

Dyan Schuckers
Customer Relations
Mike The Mechanic
Kennesaw, GA
(770) 517-4133

VM
VINCENT M.
Kennesaw, GA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019
Always Awesome!
Great place to go. Fair pricing, great work, great people.
Megan J., HR from Mike The Mechanic Kennesaw responded on 07/15/2019

Mr. Matthews,

We're so happy you took the time to share your feedback and 5 star review with the public!

MTM is committed to providing you with a wide range of high quality automotive services at an affordable price. Along with providing the best service, MTM wants to ensure our customers are thoroughly educated on the systems and services necessary to keep their vehicles in the best running condition possible.

Thank you for your continued patronage, we appreciate it very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

Verified Customer
Marietta, GA
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019
Honest Mechanic
Best mechanic I have ever been to. They are honest and truthful about what actually needs to be done to your car. Their prices are reasonable and they don’t always seem to find something wrong with your car that needs to be fixed.
Megan J., HR from Mike The Mechanic Kennesaw responded on 07/11/2019

Ms. Adelman, 

In the words of William Shakespeare, "There is no legacy so rich as honesty...". Thank you for sharing your feedback and 5 star review!

We appreciate your business very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

TL
TIM L.
Kennesaw, GA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019
Oil Change
Perfect experience. Did what was needed and did not try to add extra services.
Also a great value.
Megan J., HR from Mike The Mechanic Kennesaw responded on 07/10/2019

Mr. Lewis,

Thank you for such awesome feedback and 5 star review! We love to hear it! 

We know auto repair isn't always fun, that’s why we focus on creating the best possible experience for you. We believe our clients should experience the best that auto repair can offer, with affordable options. 

Thank you for your business, we appreciate it very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

JP
Jack P.
Kennesaw, GA
GMC Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Jack said the staff does a good job and is very dependable.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 07/09/2019

Mr. Priess,

Thank you for your positive feedback and 5 star review, we love to hear it!

MTM is well established throughout the Cobb County and Cherokee County area. Our friendly technicians have the expertise to complete any repair or maintenance task your vehicle requires. You can trust all auto repairs at Mike the Mechanic to be completed correctly and efficiently.

Thank you for your business, we appreciate it very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

DW
DEB W.
Kennesaw, GA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019
Quick
Quick & reasonable.
Megan J., HR from Mike The Mechanic Kennesaw responded on 07/03/2019

Ms. Wasserman, 

Good morning! 

We're thrilled you were so kind to leave us a 5 star review!

We understand many customers have busy schedules. We offer complete auto repair services designed to get you back on the road quickly and affordably.

Thank you for your business, we appreciate it very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

JM
Jim M.
Marietta, GA
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Jim said the staff did a good job, they did not overprice and the air conditioner is working fine.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 07/02/2019

Mr. Mcalister, 

Thank you for sharing your positive feedback and 5 star review, we love to hear it! 

We look forward to serving you again in the future!

Thank you for your business, we appreciate it very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

KK
Kevin K.
Kennesaw, GA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Kevin said the service provided by this business is honest, quick, and affordable.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 07/02/2019

Mr. Keating,

Thank you for the kind words! We’re so happy your visit at Mike the Mechanic was excellent! Would you mind sharing with your friends who are due for a service, too? We’d love to continue providing great service to awesome customers like you. 

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

TC
Tera C.
Kennesaw, GA
Acura 3.2CL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Tera said the staff members are genuine people with good personalities. They gave her a nice greeting and talked her through everything. They made sure they understood what was going on with her vehicle, and were not just out to get her money. She expressed she has nothing bad to say about this business.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 06/20/2019

Ms. Teara, 

Thank you for your 5 star review and positive feedback!

We work really hard to give the best services at the best possible prices. Customer service is our passion!

Thank you for your business, we appreciate it very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

TH
TAMERA H.
Acworth, GA
Buick Encore
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
Always Great
Brian is always nice along with the rest of the crew. As a woman, I don’t feel like they ever try to take advantage of me.
Megan J., HR from Mike The Mechanic Kennesaw responded on 06/15/2019

Ms. Tamera,

Thank you for your comment about Brian and the crew! You couldn't be more right, we agree!

There are plenty of shops out there who take advantage of customers, especially women, because they assume women do not know about cars. MTM does everything possible to kill the old stereotypes associated with mechanics.

We're happy that you're happy, and we're looking forward to your next visit.

Thanks so much for your positive feedback and good vibes. We appreciate your business very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

AE
ANITA E.
Kennesaw, GA
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Happy customer
Excellent service-as always!!!
Megan J., HR from Mike The Mechanic Kennesaw responded on 06/14/2019

Ms. Anita, 

Thank you for the kind words! We’re so happy your visits at Mike the Mechanic are excellent! Would you mind sharing with your friends who are due for a service, too? We’d love to continue providing great service to awesome customers like you.

Thanks again for your business, we appreciate it very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

Verified Customer
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019
Honest and cost effective
Have been utilizing MTM for almost two years now, for both maintenance and any issues I’ve had with my vehicle. Only once I picked up my car from them and the issue I was having recurred, they felt terrible that this occurred. They had me bring it back in and fixed issue at no charge. I would highly recommend MTM to anyone.
Megan J., HR from Mike The Mechanic Kennesaw responded on 06/10/2019

Good Morning Ms. Thomas!

First of all, thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business. I'm so glad you're happy with the service you received.

We're looking forward to serving you again in the future!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

JC
JUAN C.
Acworth, GA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019
Excellent
Thank you!
Megan J., HR from Mike The Mechanic Kennesaw responded on 06/10/2019

Hey Juan!

We're delighted that you liked us!

Thank you for your business, we appreciate it very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

RK
Riley K.
Atlanta, GA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Riley said Bryan is awesome and he would not take his vehicle any place else.
This review was collected via phone interview by Customer Research Inc.
Megan J., HR from Mike The Mechanic Kennesaw responded on 06/10/2019

Good morning Riley!

Reading this review made my day! 

We're pleased you took the time to leave us such kind words!

Thank you for your business, we appreciate it very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

WW
WILL W.
Kennesaw, GA
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019
Great service
Brian was very professional, knowledgeable and thorough. I will definitely use his service again.
Megan J., HR from Mike The Mechanic Kennesaw responded on 05/22/2019

Mr. Whitfield, 

Thank you for sharing you positive feedback and 5 star review! We agree, Brian is amazing! 

We're looking forward to seeing you again!

Thank you for your business, we appreciate it very much!

Kindest Regards, 

Megan Jackson
Account Manager
Mike The Mechanic - Corporate
770.517.4133

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