Hi-Tech Automotive Repair

Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

60 Reviews

98% Would Recommend
Latest Review 7 months ago

Reviews


JT
JAMES T.
Eleele, HI
Jeep Grand Cherokee
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/21/2017
Car problems
To be honest I'm not satisfied. I been googling the problems with my truck and people with the same problems have totally different solutions than the one that was presented to me. Nothing was fixed, $600 labor fees. After that they recommend I go somewhere else. Where's the integrity of wanting to fix the problem after paying that much? I feel like I was taken advantage of for a quick easy buck. They must think of $600 differently than I do. I'm not a car tech so I understand not being able to fix the problem is frustrating, I should've jus taken my car to the shop...oh wait I did. But hey nobody's prefect I'd still go back cuz I'd like to fix the problems and I hear great reviews from co workers
Steven S. from Hi-Tech Automotive Repair responded on 04/22/2017

James,

I do apologize you are unsatisfied with the outcome of the service you were provided. If you recall, we verbally discussed the process required to pursue the issue at hand. That was to service the transmission fluid first. If that did not resolve the issue, I further explained too you that you may need to take the vehicle to the dealership for further diagnostics. We are not equipped to dive deep into transmission issues. When you made the appointment with us I believe we were at that understanding. I quoted to you that per the TSB bulletin, that was the first step in diagnosing the issue. Anything deeper related may require you have the dealership look into the issue. You decided and agreed for us to perform the transmission service in which we provided to you. I have made an attempt to return your call and left a message for you to discuss what further needs to be done to address the issue. I do appreciate your concerns and would like to further discuss the issue at hand. 

I look foward to hearing from you. 

Steve Swacker 
Hi-Tech Automotive Repair


MD
MICHAEL D D.
Eleele, HI
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2017
Good service
Very fast and friendly

VN
VINCENT N.
Koloa, HI
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2016
Safety check
Fast, efficient ,and friendly service. Fair and very helpful.

LS
LAUREN S.
Koloa, HI
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2018
Always efficient, friendly and quick
Arrived around nine for a safety check. No appt. However, the check was done within minutes and we were on our way

KM
KARIN M.
Hanapepe, HI
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2018
Knowledgeable efficient service
Knowledgeable efficient seevice.

RM
ROBIN M.
San Clemente, CA
Mazda Tribute
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2018
Assured my used car purchase was a good one
I recently purchased a used car & the next day I noticed the Engine randomly smoked and smelled of oil burning. I panicked & thought I was ripped off. I thought this engine has is a goner. Hi-tech made an appointment for me that week & inspected, changed fluids that needed, saw it was just a leaky oil filter & advised to change a series of belts soon. I was relived. I have always trusted Steve & his guys. They're honest & don't repair / replace unless really needed which my wallet really appreciates. True Aloha here

TU
TENLEY U.
Eleele, HI
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/06/2018
The best
I can always count on Hi Tech for excellent service. I needed to attend a meeting on the day of my appointment and asked if my truck maintenance could be done by a certain time. They completed my service well ahead of the time I had requested. They are so friendly and professional.

LS
LAUREN S.
Koloa, HI
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2018
Pleasant and efficient service
I am always satisfied with their service and advise on future preventative measures

DH
DAVID H.
Waimea, HI
Toyota Prius c
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2017
Steve and his crew are top notch!!!
The best on the west side and Island wide 5 stars and more!!!

GP
GEORGE P.
Kekaha, HI
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2017
Very friendly
no waiting long for safety inspection.

KW
KEALA W.
Hanapepe, HI
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017
Car
Wonderful staff

DR
DENNIS R.
Hanapepe, HI
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2017
Great service at a reasonable price!
Thanks for handling our safety check so promptly.

JM
JOHN M.
Koloa, HI
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2017
The best service ever
Thanks again to Steve and staff. Allways professional trustworthy service.

AT
ALLEN T.
Eleele, HI
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2017
Great Service, reliable people
Clean service place

ET
ELDON T.
Hanapepe, HI
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2017
Awesome staff and service
It’s clean, friendly staff, convenient close to my home

SP
STEVEN P.
Hanapepe, HI
Toyota Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2017
Hawaii Safety Checks
Great place to get your Hawaii Safety Check! I'm in and out in no time.

TU
TENLEY U.
Eleele, HI
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2017
Stellar service
They are so professional and kind. I highly recommend Hi Tech Auto to all my ohana.

JL
JOHN L.
Eleele, HI
Mazda B3000
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2017
Very Pleased
Owner and staff pleasant and courteous. Necessary repair and parts well explained and fair price. I believe owner is ethical, reliable and has well-deserved reputation.

TM
TERESA M.
Eleele, HI
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2017
trust
I've known Steve for a long time and trust him when it comes to car repairs!

DH
DAVID H.
Waimea, HI
Toyota Prius C
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2017
Professional and Friendly
I have been going to Steve for over 25 years. He has remained trustworthy, very knowledgeable and professional. His staff carries on this mission statement.

Displaying Review 1 - 20 of 60 in total