I am sorry that you are unhappy. Originally when you brought your vehicle in December 15, 2016 you had stated that in the morning when first starting the power steering was tight and that there were oil spots on the ground-Look at your receipt # 16013 for the original complaint. At that time the power steering pump seal was leaking power steering fluid. The high pressure power steering hose was also leaking at the rack and pinion.
Your 1997 Mercury Villager had 182,194 miles on it and when first brought to my attention the power steering was the biggest, most obvious leak.
I told you verbally, and that is my mistake and I apologize for not writing it down, that the engine also had seepage at the valve cover gaskets and my opinion was at that time that it was not an issue because it was not what was leaking on the ground . I also mentioned to you that we could only eliminate the most obvious leak and to please bring back the vehicle in two weeks for me to double check. It is not uncommon for a vehicle that is 20 years old and has close to 200,000 miles on it to leak various fluids.
I appreciate your business. I repaired what was broken, the power steering pump that was pouring fluid onto the ground, and causing hard steering upon startup.
My advice is to not put blame on the person trying to help you keep your 20 year old car on the road safely. Power steering leaks are dangerous, valve cover gasket leaks are not. Never did I push you into spending unnecessary money on your car
I appreciate it when a customer points out a mistake that I have made. I am sorry to disappoint Ms Henry, and have tried to reach out to here on more than two occasions.
Thank you for your continued business!
I communicated with Chasity and she told me she made a mistake on the question asking if she'd recommend us and clicked on the wrong button. She would recommend us to her friends and said she he a wonderful experience!
I appreciate people taking time out of their busy days to answer and thank Chasity for her time and her business!
Jason, I am happy to help you and repair your vehices' problems. I do not like to pressure people into anything and appreciate your terrific review! Thanks!
Thanks Tom. I appreciate you taking the time to give us a great review and your business, of course!
Thank you Chris! Appreciate your business!
Thank you Eugene for the great review. Rose and I appreciate your business and thank you for coming in all these years so we can help solve your vehicles' problems and service needs!
Thank you Casey, I am happy to give you great service and appreciate your business!
Thank you Kenny for the kind words. I appreciate your business!
Thank you Robert! I appreciate your business and the recommendation!
Thank you Diane I appreciate you and your family's business and taking the time out to answer the survey!
Thank you! I appreciate your business!
Thank you for the kind words! I appreciate your trust and your business!
I'm sorry you thought it took too long to replace the alternator on your car. Unfortunately there were cars ahead of you that were waiting for repairs. Perhaps I could have let them wait while I skipped your car ahead.
Thanks for the heads up. Appreciate your business.
Thank you! We strive to do a good job on every service we perform! Appreciate your busniness!
I try to do the job right and on time! I appreciate your business-Thanks Tom