Western Mass Auto Repair

Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

107 Reviews

97% Would Recommend
Latest Review 8 months ago

Reviews


EP
Emmett P.
Indian Orchard, MA
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/11/2017
Bad Service
I give this a Zero. I caught them as a crook and a liar. They did not complete the service that they attend to do. I went back to them 2 more times to complete the service. These people are not professionals and they don't know what they are doing. They try to hide it by not calling you the problem is, You have to figure it on your then address it to them. They say they do the job but yet don't complete it. Don't go there if you need a car starter.

SC
Sarah C.
South Hadley, MA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2017 Category: Service
Sarah said the employees were nice.
This review was collected via phone interview by Customer Research Inc.

MG
Mildred G.
Chicopee, MA
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017 Category: Service
Mildred said she get along with this business.
This review was collected via phone interview by Customer Research Inc.

CM
Chris M.
South Hadley, MA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017 Category: Service
Chris said this place was recommended to him by another business and he would highly recommend them to anyone.
This review was collected via phone interview by Customer Research Inc.

EY
Elvin Y.
Holyoke, MA
Honda Civic Coupe
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/31/2017 Category: Service
Elvin said he waited longer than expected at this business but he would recommend them.
This review was collected via phone interview by Customer Research Inc.

RL
Roy L.
Chicopee, MA
Nissan Altima
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2017 Category: Service
Spoke with Kurt. He said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

SF
Steve F.
South Hadley, MA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2017 Category: Service
Steve said the service was quick and painless. He had his vehicle done within an hour.
This review was collected via phone interview by Customer Research Inc.

TH
Thomas H.
Northampton, MA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2017 Category: Service
Thomas said they were personable and the service was great.
This review was collected via phone interview by Customer Research Inc.

JC
JANICE C.
Granby, MA
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017
Licenise plate holder
It was a very quick visit. Plate holder was put on and off she went. Thanks

SA
Sheldon A.
Springfield, MA
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
Sheldon said the business did a great job and the mechanic was very knowledgeable.
This review was collected via phone interview by Customer Research Inc.

MW
Miria W.
Massachusetts
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
Miria said she was very satisfied with the service she received from this business. She will definitely go back when she needs additional service.
This review was collected via phone interview by Customer Research Inc.

SS
SANDY s.
Wilbraham, MA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2017
Great service!
Great service, fast and efficient

KZ
Kirill Z.
Chicopee, MA
Chevrolet Cavalier
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/23/2017 Category: Service
Kirill said they forgot they he had an appointment.
This review was collected via phone interview by Customer Research Inc.

NR
Nickole R.
Holyoke, MA
Chevrolet Classic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2017 Category: Service
Nickole said they did good work and they helped her a lot.
This review was collected via phone interview by Customer Research Inc.

CL
Corey L.
Florence, MA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2017 Category: Service
Corey said the staff are good people to deal with. They were polite and he will be taking his vehicle there and recommending them.
This review was collected via phone interview by Customer Research Inc.

DT
Don T.
Bondsville, MA
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017 Category: Service
Don said the service was great. The employees were very professional and they got him in and out quickly.
This review was collected via phone interview by Customer Research Inc.

JR
Jamie R.
Holyoke, MA
Pontiac G6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2017 Category: Service
Jamie said the employees were great and they helped him out with everything. So far his experience has been good.
This review was collected via phone interview by Customer Research Inc.

JB
Javier B.
Holyoke, MA
Mazda 626
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2017 Category: Service
Javier said everything went well with this business.
This review was collected via phone interview by Customer Research Inc.

VW
Viviane W.
South Hadley, MA
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2017 Category: Service
Viviane said she does not want to go anywhere else for her vehicle.
This review was collected via phone interview by Customer Research Inc.

EC
Erin C.
Amherst, MA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2017 Category: Service
Erin said everything she's had done there has been great. She also said the staff is wonderful and the service is just excellent.
This review was collected via phone interview by Customer Research Inc.