Western Mass Auto Repair


Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

107 Reviews

97% Would Recommend
Latest Review 4 months ago

Emmett P. on 12/11/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Bad Service"
I give this a Zero. I caught them as a crook and a liar. They did not complete the service that they attend to do. I went back to them 2 more times to complete the service. These people are not professionals and they don't know what they are doing. They try to hide it by not calling you the problem is, You have to figure it on your then address it to them. They say they do the job but yet don't complete it. Don't go there if you need a car starter.
Service Date: 12/11/2017
Review Created: 12/11/2017 02:46 PM
Brian M. on 06/23/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Brian said his vehicle was at this business for about 11 months. The technician told him he would repair the driveshaft and the rear passenger door that was smashed in. The driveshaft has not been repaired and the rear passenger has been spray painted the wrong color. The dent has not been removed. The breathalyzer is not working and will have to be replaced. The Department of Transportation has sent him two notices stating that the calibration has not been done and he is being fined. His vehicle has been taken to another business for repair work and it's still not working.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 05/26/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
Kirill Z. on 08/23/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Kirill said they forgot they he had an appointment.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 08/02/2017
Review Created: 08/23/2017
This review was collected via phone interview by Customer Research Inc.
Elvin Y. on 10/31/2017
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Elvin said he waited longer than expected at this business but he would recommend them.
Vehicle: Honda Civic Coupe
Category: Service
Service Date: 10/25/2017
Review Created: 10/31/2017
This review was collected via phone interview by Customer Research Inc.
Roy L. on 10/30/2017
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Spoke with Kurt. He said he would recommend this business for service.
Vehicle: Nissan Altima
Category: Service
Service Date: 09/26/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Chris K. on 06/13/2017
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Spoke with Pamela. She said there was a little delay because the wrong part came in.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 06/07/2017
Review Created: 06/13/2017
This review was collected via phone interview by Customer Research Inc.
Mike G. on 05/09/2017
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Mike said he is a repeat customer of the business.
Vehicle: Dodge Pickup
Category: Service
Service Date: 03/30/2017
Review Created: 05/09/2017
This review was collected via phone interview by Customer Research Inc.
Keith K. on 03/17/2017
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Keith said this business will be checking a few other things on his vehicle, since his check engine light came back on after his last visit. He will continue doing business with them.
Vehicle: GMC Canyon
Category: Service
Service Date: 03/13/2017
Review Created: 03/17/2017
This review was collected via phone interview by Customer Research Inc.
Sabrina S. on 01/14/2017
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Sabrina said she brought her vehicle to several people and none of them were able to fix her problem. However, this business was able to fix it and they took care of the problem.
Vehicle: Nissan Sentra
Category: Service
Service Date: 01/04/2017
Review Created: 01/14/2017
This review was collected via phone interview by Customer Research Inc.
Valencia H. on 12/20/2016
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Valencia said the business performed good service.
Vehicle: Toyota Camry
Category: Service
Service Date: 12/14/2016
Review Created: 12/20/2016
This review was collected via phone interview by Customer Research Inc.
Lisa H. on 10/29/2016
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Lisa said the service was wonderful. The employees are very good to their customers.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 10/28/2016
Review Created: 10/29/2016
This review was collected via phone interview by Customer Research Inc.
Brenda T. on 10/29/2016
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Brenda said she would recommend this business.
Vehicle: Ford Taurus
Category: Service
Service Date: 10/28/2016
Review Created: 10/29/2016
This review was collected via phone interview by Customer Research Inc.
Tonya A. on 09/13/2016
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Tonya said the business was very helpful and nice. They had to come back to her location to service her vehicle because a part was not tightened.
Vehicle: Mitsubishi Eclipse
Category: Service
Service Date: 09/07/2016
Review Created: 09/13/2016
This review was collected via phone interview by Customer Research Inc.
Sarah C. on 12/04/2017
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Sarah said the employees were nice.
Vehicle: Toyota Highlander
Category: Service
Service Date: 11/28/2017
Review Created: 12/04/2017
This review was collected via phone interview by Customer Research Inc.
Mildred G. on 11/10/2017
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Mildred said she get along with this business.
Vehicle: MINI Cooper Hardtop
Category: Service
Service Date: 10/05/2017
Review Created: 11/10/2017
This review was collected via phone interview by Customer Research Inc.
Chris M. on 11/09/2017
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Chris said this place was recommended to him by another business and he would highly recommend them to anyone.
Vehicle: Ford F-150
Category: Service
Service Date: 11/03/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
Steve F. on 10/23/2017
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Steve said the service was quick and painless. He had his vehicle done within an hour.
Vehicle: Nissan Sentra
Category: Service
Service Date: 10/11/2017
Review Created: 10/23/2017
This review was collected via phone interview by Customer Research Inc.
Thomas H. on 10/22/2017
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Thomas said they were personable and the service was great.
Vehicle: Toyota Highlander
Category: Service
Service Date: 10/12/2017
Review Created: 10/22/2017
This review was collected via phone interview by Customer Research Inc.
JANICE C. on 09/29/2017
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"Licenise plate holder"
It was a very quick visit. Plate holder was put on and off she went. Thanks
Vehicle: Chrysler 300
Service Date: 09/28/2017
Review Created: 09/29/2017 04:24 AM
Sheldon A. on 09/29/2017
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Sheldon said the business did a great job and the mechanic was very knowledgeable.
Vehicle: Hyundai Elantra
Category: Service
Service Date: 09/21/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 107 in total