Western Mass Auto Repair

Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

107 Reviews

97% Would Recommend
Latest Review 6 months ago

Reviews


EP
Emmett P.
Indian Orchard, MA
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/11/2017
Bad Service
I give this a Zero. I caught them as a crook and a liar. They did not complete the service that they attend to do. I went back to them 2 more times to complete the service. These people are not professionals and they don't know what they are doing. They try to hide it by not calling you the problem is, You have to figure it on your then address it to them. They say they do the job but yet don't complete it. Don't go there if you need a car starter.

BM
Brian M.
Chicopee, MA
Chevrolet Silverado
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/23/2017 Category: Service
Brian said his vehicle was at this business for about 11 months. The technician told him he would repair the driveshaft and the rear passenger door that was smashed in. The driveshaft has not been repaired and the rear passenger has been spray painted the wrong color. The dent has not been removed. The breathalyzer is not working and will have to be replaced. The Department of Transportation has sent him two notices stating that the calibration has not been done and he is being fined. His vehicle has been taken to another business for repair work and it's still not working.
This review was collected via phone interview by Customer Research Inc.

KZ
Kirill Z.
Chicopee, MA
Chevrolet Cavalier
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/23/2017 Category: Service
Kirill said they forgot they he had an appointment.
This review was collected via phone interview by Customer Research Inc.

EY
Elvin Y.
Holyoke, MA
Honda Civic Coupe
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/31/2017 Category: Service
Elvin said he waited longer than expected at this business but he would recommend them.
This review was collected via phone interview by Customer Research Inc.

RL
Roy L.
Chicopee, MA
Nissan Altima
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2017 Category: Service
Spoke with Kurt. He said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CK
Chris K.
South Hadley, MA
Chevrolet TrailBlazer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2017 Category: Service
Spoke with Pamela. She said there was a little delay because the wrong part came in.
This review was collected via phone interview by Customer Research Inc.

MG
Mike G.
Holyoke, MA
Dodge Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2017 Category: Service
Mike said he is a repeat customer of the business.
This review was collected via phone interview by Customer Research Inc.

KK
Keith K.
South Hadley, MA
GMC Canyon
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2017 Category: Service
Keith said this business will be checking a few other things on his vehicle, since his check engine light came back on after his last visit. He will continue doing business with them.
This review was collected via phone interview by Customer Research Inc.

SS
Sabrina S.
Chicopee, MA
Nissan Sentra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/14/2017 Category: Service
Sabrina said she brought her vehicle to several people and none of them were able to fix her problem. However, this business was able to fix it and they took care of the problem.
This review was collected via phone interview by Customer Research Inc.

VH
Valencia H.
Amherst, MA
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2016 Category: Service
Valencia said the business performed good service.
This review was collected via phone interview by Customer Research Inc.

LH
Lisa H.
Holyoke, MA
Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2016 Category: Service
Lisa said the service was wonderful. The employees are very good to their customers.
This review was collected via phone interview by Customer Research Inc.

BT
Brenda T.
Massachusetts
Ford Taurus
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2016 Category: Service
Brenda said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.

TA
Tonya A.
Massachusetts
Mitsubishi Eclipse
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/13/2016 Category: Service
Tonya said the business was very helpful and nice. They had to come back to her location to service her vehicle because a part was not tightened.
This review was collected via phone interview by Customer Research Inc.

SC
Sarah C.
South Hadley, MA
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2017 Category: Service
Sarah said the employees were nice.
This review was collected via phone interview by Customer Research Inc.

MG
Mildred G.
Chicopee, MA
MINI Cooper Hardtop
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017 Category: Service
Mildred said she get along with this business.
This review was collected via phone interview by Customer Research Inc.

CM
Chris M.
South Hadley, MA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017 Category: Service
Chris said this place was recommended to him by another business and he would highly recommend them to anyone.
This review was collected via phone interview by Customer Research Inc.

SF
Steve F.
South Hadley, MA
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2017 Category: Service
Steve said the service was quick and painless. He had his vehicle done within an hour.
This review was collected via phone interview by Customer Research Inc.

TH
Thomas H.
Northampton, MA
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2017 Category: Service
Thomas said they were personable and the service was great.
This review was collected via phone interview by Customer Research Inc.

JC
JANICE C.
Granby, MA
Chrysler 300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017
Licenise plate holder
It was a very quick visit. Plate holder was put on and off she went. Thanks

SA
Sheldon A.
Springfield, MA
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
Sheldon said the business did a great job and the mechanic was very knowledgeable.
This review was collected via phone interview by Customer Research Inc.