Western Mass Auto Repair

Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

107 Reviews

97% Would Recommend
Latest Review about 1 year ago

Reviews


SC
Sarah C.
South Hadley, MA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2017 Category: Service
Sarah said the employees were nice.
This review was collected via phone interview by Customer Research Inc.

MG
Mildred G.
Chicopee, MA
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017 Category: Service
Mildred said she get along with this business.
This review was collected via phone interview by Customer Research Inc.

CM
Chris M.
South Hadley, MA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017 Category: Service
Chris said this place was recommended to him by another business and he would highly recommend them to anyone.
This review was collected via phone interview by Customer Research Inc.

SF
Steve F.
South Hadley, MA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2017 Category: Service
Steve said the service was quick and painless. He had his vehicle done within an hour.
This review was collected via phone interview by Customer Research Inc.

TH
Thomas H.
Northampton, MA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2017 Category: Service
Thomas said they were personable and the service was great.
This review was collected via phone interview by Customer Research Inc.

JC
JANICE C.
Granby, MA
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017
Licenise plate holder
It was a very quick visit. Plate holder was put on and off she went. Thanks

SA
Sheldon A.
Springfield, MA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
Sheldon said the business did a great job and the mechanic was very knowledgeable.
This review was collected via phone interview by Customer Research Inc.

MW
Miria W.
Massachusetts
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
Miria said she was very satisfied with the service she received from this business. She will definitely go back when she needs additional service.
This review was collected via phone interview by Customer Research Inc.

SS
SANDY s.
Wilbraham, MA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2017
Great service!
Great service, fast and efficient

NR
Nickole R.
Holyoke, MA
Chevrolet Classic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2017 Category: Service
Nickole said they did good work and they helped her a lot.
This review was collected via phone interview by Customer Research Inc.

CL
Corey L.
Florence, MA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2017 Category: Service
Corey said the staff are good people to deal with. They were polite and he will be taking his vehicle there and recommending them.
This review was collected via phone interview by Customer Research Inc.

DT
Don T.
Bondsville, MA
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017 Category: Service
Don said the service was great. The employees were very professional and they got him in and out quickly.
This review was collected via phone interview by Customer Research Inc.

JR
Jamie R.
Holyoke, MA
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2017 Category: Service
Jamie said the employees were great and they helped him out with everything. So far his experience has been good.
This review was collected via phone interview by Customer Research Inc.

JB
Javier B.
Holyoke, MA
Mazda 626
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2017 Category: Service
Javier said everything went well with this business.
This review was collected via phone interview by Customer Research Inc.

VW
Viviane W.
South Hadley, MA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2017 Category: Service
Viviane said she does not want to go anywhere else for her vehicle.
This review was collected via phone interview by Customer Research Inc.

EC
Erin C.
Amherst, MA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2017 Category: Service
Erin said everything she's had done there has been great. She also said the staff is wonderful and the service is just excellent.
This review was collected via phone interview by Customer Research Inc.

BB
Brandon B.
Springfield, MA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2017 Category: Service
Brandon said the employees are cordial, informative, patient, and they provided him with the estimated cost up-front. They also let him know if it was worth it to fix his vehicle. He said he has recommended them to others.
This review was collected via phone interview by Customer Research Inc.

DC
Debbie C.
South Hadley, MA
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2017 Category: Service
Debbie said she has not been a regular customer at the business. She called them and they had her vehicle towed over. They had it back to her the next day. They were very courteous, trustworthy, and nice. She will be a regular customer in the future.
This review was collected via phone interview by Customer Research Inc.

SS
SANDY s.
Wilbraham, MA
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2017
Excellent Service
Another visit for auto repair, different car and different reason. Both visits were efficient and service was fantastic

JB
Julia B.
Amherst, MA
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2017 Category: Service
Julia said she was super happy with the fantastic detailing job the employees did.
This review was collected via phone interview by Customer Research Inc.