Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

389 Reviews

ReScore Reviews™ (10)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 1.9/5rating 1.9rating 1.9rating 1.9rating 1.9
96% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


LR
Louis R.
Readsboro, VT
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2016 Category: Service
staff, facility wonderful
Staff HONEST
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 11/13/2016

I'm am saddened that you couldn't recommend or return to our department with having helped to the extent we possibly could..
So sorry, but we cannot help you with your issues with your selling dealer..

Ken Pallman
Hyundai Service Manager
802-442-2888-4241

MR
Marian R.
Florida, MA
2013 Hyundai Genesis Co
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/10/2016 Category: Service
sales has always been great !! Service Dept. lacking people skills !
Would not answer my questions , showed lack of respect ! Will not be turning !!
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 11/12/2016

Good morning, 
We are saddened you feel this way, but we cannot fix an issue we cannot verify. I hope after this amount of time and discussion with  your son, you can understand our dillema.
Our question is, did the condition return since it passed on the on the test we performed, if not what did you do to correct it, and if so,
would you reconsider your scoring of our service?
Please feel free to email with your response to kpallman@carbonecars.com, or call me next Wednesday in office,
I will not be back in the office until Wednesday due to a surgery,
but again feel free to email, I will be checking in and await your response so we can better serve you!!
Thank you!

Ken Pallman
Hyundai Service Manager
802-442-2888-4241

MD
Mary D.
Poestenkill, NY
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Every one is so friendly and they listen to your concerns.
Every one is so friendly and they listen to your concerns.
JENNIFER P., Service Manager from Carbone Hyundai Of Bennington responded on 09/17/2019

Mary,

Thank you so much for your positive feedback, we are so glad we were able to make your visit here a positive experience. Look forward to seeing you again!

Jennifer Periard
Service Manager
802-442-2888
JenniferPeriard@carbonecars.com

SK
Sig K.
Cropseyville, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Friendly, prompt and professional service by all I met.
I use this dealership whenever I can since I am a snowbird.
It is a beautiful ride and nice change of scenery to drive from my
upstate NY home to VT. I gives us a reason to eat at a new
place in VT after my scheduled service.
JENNIFER P., Service Manager from Carbone Hyundai Of Bennington responded on 09/17/2019

Sig,

Thank you so much for the positive feedback, we strive to provide quality customer service and so glad we accomplished that for you. Look forward to seeing you again soon!

Jennifer Periard
Service Manager
802-442-2888
JenniferPeriard@carbonecars.com

LB
Lynn B.
Schaghticoke, NY
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
JB
Speedy and Friendly service. Clean environment.
JENNIFER P., Service Manager from Carbone Hyundai Of Bennington responded on 09/11/2019

Lynn,

Thank you so much for the positive feedback, we strive to meet customer's expectations wherever possible and glad we achieved that this visit. Let us know if we can do anything else for you. See you soon!

Jennifer Periard
Service Manager
802-442-2888
JenniferPeriard@carbonecars.com

RC
Ryan C.
North Bennington, VT
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2019 Category: Service
Excellent Service
Very quick and good service. Great people to talk to about maintaining your car. 10/10 will always go back
JENNIFER P., Service Manager from Carbone Hyundai Of Bennington responded on 09/11/2019

Ryan,

Thank you so much for the positive feedback, we appreciate your business and look forward to seeing you again soon

Jennifer Periard
Service Manager
802-442-2888
JenniferPeriard@carbonecars.com

Verified Customer
Shaftsbury, VT
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Great place
Service is good and Ken is great
JENNIFER P., Service Manager from Carbone Hyundai Of Bennington responded on 09/07/2019

Marvin,
Thank You so much for the positive feedback, we work very hard to meet your expectations when you come in, so glad to hear we did that. Please dont hesitate to call if there is anything else we can do. Thank you again and see you soon!

Jennifer Periard
Service Manager
802-442-2888
JenniferPeriard@carbonecars.com

Verified Customer
Bennington, VT
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2019 Category: Service
Phone needs to be improved
Ok place
JENNIFER P., Service Manager from Carbone Hyundai Of Bennington responded on 09/04/2019

Christine,

We are aware that since our phone change over we have had some issues and we are diligently working to fix this. I sincerely apologize for the inconvenience and will continue to work on this. We sincerely appreciate the feedback as we are always trying to approve our customer service. Thank you for your business and patience. See you at your next visit!!

Jennifer Periard
Service Manager
802-442-2888
JenniferPeriard@carbonecars.com

Verified Customer
Manchester Center, VT
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2019 Category: Service
service
Great service
JENNIFER P., Service Manager from Carbone Hyundai Of Bennington responded on 08/29/2019

Elizabeth,

Thank you for the positive feedback! We are very pleased that we gave you a pleasant service experience here. Please let us know if we can do anything else for you and look forward to seeing you again

Jennifer Periard
Service Manager
802-442-2888
JenniferPeriard@carbonecars.com

BH
Barbara H.
Leesburg, FL
2005 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Carbone
Great friendly people
JENNIFER P., Service Manager from Carbone Hyundai Of Bennington responded on 08/29/2019

Barbara,

We appreciate the positive feedback, we are so glad we were able to meet your expectations. We are always striving to exceed your expectations for your service and glad we were able to do that. Look forward to seeing you again !

Jennifer Periard
Service Manager
802-442-2888
JenniferPeriard@carbonecars.com

SB
Shirley B.
Dorset, VT
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Good service . Ready in good time
Good
JENNIFER P., Service Manager from Carbone Hyundai Of Bennington responded on 08/29/2019

Shirley,

Thank you so much for the positive feedback, we are happy to hear we were able to meet your expectations. Look forward to seeing you soon!

Jennifer Periard
Service Manager
802-442-2888
JenniferPeriard@carbonecars.com

AS
Adele S.
White Creek, NY
2009 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2019 Category: Service
Always good service.
Friendly and efficient service.
JENNIFER P., Service Manager from Carbone Hyundai Of Bennington responded on 08/23/2019

Adele,

Thank You so much for the positive feedback, we strive to make each visit a positive experience and glad we were able to do that for you. Look forward to seeing you again soon!!!

Jennifer Periard
Service Manager
802-442-2888
JenniferPeriard@carbonecars.com

LG
Lawrence G.
Stephentown, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Great service
We always have great service a Carbone Hyundai of Bennington. Have been going to them for many years and will continue going. The people there are really wonderful and always helpful. Have recommended them many time to friends.
JENNIFER P., Service Manager from Carbone Hyundai Of Bennington responded on 08/19/2019

Lawrence,

Thank you so much for the positive feedback, we are always striving to meet and exceed customer's expectations wherever possible, so happy to hear we did that for you. Look forward to seeing you soon!

Jennifer Periard
Service Manager
802-442-2888
JenniferPeriard@carbonecars.com

LG
Louis G.
Killington, VT
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Dealership response
I found the dealership to be rather thoughtful in my requests for both the recall and the servicing that needed to be performed on my Sonata. They were helpful in explaining the servicing needs and the recall reason, both quite helpful in that I am a novice when comes to the cars of today.
JENNIFER P., Service Manager from Carbone Hyundai Of Bennington responded on 08/13/2019

Louis,

Thank you so much for the positive feedback, we are so glad to hear that we were able to meet your expectations and give you a pleasant experience. Look forward to seeing you again!

Jennifer Periard
Service Manager
802-442-2888
JenniferPeriard@carbonecars.com

LJ
Leon J.
North Bennington, VT
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Oil change and tire rotation
Everything was done to a T. Anything that was observed on my car was noted on my checkout sheet. for me to see and determine if and when I may want to do something about.
JENNIFER P., Service Manager from Carbone Hyundai Of Bennington responded on 08/08/2019

Leon,

Thank you so much for the positive feedback, we strive to meet and exceed every customer's expectations and very happy to hear we did that for you. Look forward to seeing you again!!

Jennifer Periard
Service Manager
802-442-2888
JenniferPeriard@carbonecars.com

LO
Linda O.
Bennington, VT
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Hyundai Service
Always great service
JENNIFER P., Service Manager from Carbone Hyundai Of Bennington responded on 08/03/2019

Linda,

Thank You so much for the positive feedback we work very hard to meet and exceed customer's expectations whenever possible. We truly appreciate your business and look forward to seeing you again!

Jennifer Periard
Service Manager
802-442-2888
JenniferPeriard@carbonecars.com

RO
Rose O.
Petersburg, NY
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019 Category: Service
Satisfaction guaranteed at Carbone Hyundai!
Since 2005, I have bought my three new Hyundai cars at Carbone Hyundai of Bennington. Why? SERVICE! Service manager Ken Pallman! Ken my mechanic (I miss John greatly, but hey, you never know, he might be back!) The service department at Hyundai is always ready to service my car when I need an appointment, and I thank one and all for prompt, courteous service!
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 08/04/2019

Thanks Rose, you’re a darling!!!
We love working with you as well..

Ken Pallman
Hyundai Assistant Service Manager
802-681-0823 Direct line

Verified Customer
Berlin, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/31/2019 Category: Service
Good
It was good i guess
JENNIFER P., Service Manager from Carbone Hyundai Of Bennington responded on 08/03/2019

Johnna,

I appreciate you taking the time to give us your feedback, i did try to reach out to you in regards to your visit. We try very hard to meet and exceed customer's expectations whenever possible and seems we did not do that for you at this visit. Please feel free to reach back out to me as we are ever continuing our efforts to improve on customer's experience. Look forward to hearing from you. We truly appreciate your business and value your feedback to aid in our efforts for improvement.

Jennifer Periard
Service Manager
802-442-2888
JenniferPeriard@carbonecars.com

RR
Richard R.
Dorset, VT
2014 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2019 Category: Service
none at this time.
no comment at this time.
JENNIFER P., Service Manager from Carbone Hyundai Of Bennington responded on 07/31/2019

Richard,

Thank You for your feedback, we certainly appreciate you and your business and look forward to helping you for any of your future service needs.

Jennifer Periard
Service Manager
802-442-2888
JenniferPeriard@carbonecars.com

CC
Christine C.
Clifton Park, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
A+ service by Jamie
I followed Jamie up here from his Albany location! Well worth the trip to see him at Carbone! Very pleased to see him happy at his new company, my car and myself have been following him for 7 years now! Thank you Jamie!
JENNIFER P., Service Manager from Carbone Hyundai Of Bennington responded on 07/31/2019

Christine,

Thank you for the feedback, yes Jamie is a wonderful addition to the team here at Carbone, we are very lucky to have him. Look forward to seeing you again.

Jennifer Periard
Service Manager
802-442-2888
JenniferPeriard@carbonecars.com