Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

393 Reviews

ReScore Reviews™ (10)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
Original
Overall Rating 1.9/5rating 1.9rating 1.9rating 1.9rating 1.9
96% Would Recommend
100% Business Response
Latest Review about 22 hours ago

Reviews


AM
Anthony M.
Salem, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Always Great Service!
Ken and his team always provide great service!
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 08/14/2018

Thank you very much Tony, we always try to do our very best! I wish you much success at your new job, and look forward to seeing you for your 105,000 mile service...

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4141

Verified Customer
Pittsfield, MA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Service
Ken is awesome! Works hard to accommodate my crazy schedule.
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 08/09/2018

Thanks! We certainly try....

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4141

EB
Edward B.
North Adams, MA
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2018 Category: Service
Great Teamwork at Carbone!
The service department manager is one of the best! He kept us informed of what repairs would need to be done,etc. We needed emissions work, and had access to a rental vehicle while ours was in for repair. We do hope the repairs are satisfactory - as the vehicle was still not in ready mode for inspection.
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 08/07/2018

Ed and Lori, thank you very much!
Keep me posted on the readiness status and inspection

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4141

Verified Customer
Pawlet, VT
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Always good service
I have been going to Carbone Hyundai of Bennington for a number of years now. The service is always good!
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 07/30/2018

Thank you so very much!
It is most certainly always a pleasure to see you!!

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4141

Verified Customer
Cobleskill, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
Review
....
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 07/30/2018

Thank you for taking the time to complete the survey, please let us know if we can help you further in any way

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4141

Verified Customer
North Adams, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Good service
Efficient
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 07/25/2018

Thanks for great survey! Let us know if we can help you in any way

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4141

Verified Customer
Bennington, VT
2007 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Hyundai Service
The people and quality service.
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 07/23/2018

Thank you very much, the kind words are very much appreciated

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4141

Verified Customer
Cambridge, NY
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Excellent
Great service.
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 07/17/2018

Thank you very much, we truly appreciate your business!

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4141

JH
Joanne H.
Shaftsbury, VT
2015 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Parking
I realize that ford and Hyundai combined their service area but the parking was absolutely terrible you couldn’t just drive in every turn was blocked. It was very frustrating that being said your service guy was very apologetic.
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 07/16/2018

Hi Joanne, so sorry you had issues with parking that day. If there is anything going forward I can help you with, please do call or stop by

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4141

Verified Customer
North Adams, MA
2008 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2018 Category: Service
wierd
my recall could nt be done ...due to no cable, computor equipment avaiable
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 07/12/2018

Hi Paul., I’m away on vacation, and just getting around to responding. So sorry about the cable issue, if it could have been resolved that day, it certainly would have been. I did resolve that issue two days after. Please be assured we will do our best to give 
5 Star Service if you or your son needs to return 

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4141

LH
Lawrence H.
Readsboro, VT
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/10/2018 Category: Service
Professionalism
Seem to know their product and business extremely well . Always get it right the first time and are very easy to communicate with and understand.
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 07/12/2018

Hi Larry, so sorry it took so long, by the time you got here the unit was very hot and the bolts were tough to extract causing the time delay. Please feel free to contact me with any questions or concerns you may have. I am currently away until Monday, so if you have a concern, please let me know.

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4141

ES
Elizabeth S.
Manchester Center, VT
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
Carbone Hyundai Bennington
Would recommend
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 07/08/2018

Thanks Kate... hope you had a nice Independence Day!

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4141

RO
Rose O.
Petersburg, NY
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Carbone Hyundai! A Great Place to Buy and Service Your Car!
I have bought three new Hyundai cars at Carbone Hyundai of Vermont. My cars have been dependable, which is what I look for, living 20 miles from anywhere! Service has also been dependable! I wouldn't go anywhere else.
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 07/04/2018

Thanks Rose, you’re a sweetheart!

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4141

P
P.
East Dorset, VT
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Great service!
Ken took good care of me!
He got my car in as scheduled and got the car serviced. I could not ask for more.
Thanks!
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 07/02/2018

Thanks Mike !! A true pleasure as always seeing you!

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4141

Verified Customer
West Dover, VT
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Just an oil change
People very nice and accommodating
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 06/22/2018

Good morning!
So sorry about the computer issue, thing are getting much smoother day by day.
Let me know if there is anything I can help you with!

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4241

Verified Customer
Arlington, VT
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Service
Positive experience
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 06/21/2018

Thank you! Give a call or stop by if I can do anything for you

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4241

MB
Mary B.
Hoosick Falls, NY
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
New showroom
New people seem confused though and overwhelmed.. Empty showroom,? Going out of business? I need to know...
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 06/20/2018

Hi Mary, we’re definitely going out of business, just some reorganization happening. Feel free to give me a call or stop by if you have any other concerns..
Thank you!

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4241
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 06/20/2018

So sorry, no accounting for bad typing..
We are definitely NOT shutting down Hyundai
I'm here and staying put..Don't worry
Call if you'd like..Sorry about the scare..

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4241

AW
Annmarie W.
Pawlet, VT
2017 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Service
Always know I can describe the problem and it will be fixed.
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 06/19/2018

Annmarrie, it was a pleasure as always to speak to you
tonight! Anything I can do for you, you know I'm here for you..

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4241

MB
Michael B.
Petersburg, NY
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Good service
Comfortable waiting area
Friendly staff
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 06/11/2018

Thanks Barb! See you at your next visit !!

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4241

EL
Eric L.
Hoosick Falls, NY
2014 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/05/2018 Category: Service
n/a
n/a
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 06/06/2018

Hey Erik, so sorry to hear about your recent experience.
I hope to get back there soon and get back to status quo
In the mean time, hang in there with us!

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4241
Ken P., Service manager from Carbone Hyundai Of Bennington responded on 06/20/2018

Hey Erik, I am back in Hyundai and squaring up the issues.
Give me a call if you any questions

Ken Pallman
Hyundai Service Manager
802-442-2888 ext 4241