Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

115 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 10 months ago

Reviews


LD
LARRY D.
Andover, KS
Mitsubishi Montero Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2017
Fantastic service!
Kent and his team were able to correct the issues and the car is running great! We are completely satisfied and will definitely continue with all our vehicle needs.

Overall Rating 1/5rating 1rating 1rating 1rating 1
08/28/2017
Very disappointed
We have been using Quality Quick Lube now since 1998 with the original owners. We stayed with Quality Car Care under the new owner as we believed the stellar car care would continue. We have had a few issues upon picking up car after recent repairs lately. Yesterday was the worst yet. While trying to drive the car I noticed the steering wheel would not move, my husband took a look at we discovered the power steering fluid had leaked right out of the car & and a rag had been left in the engine. We do have an older car which needs extra time and attention but I am very disappointed in the service by Quality Car Care at this time. I hope to hear from the owner soon and get this rectified with assurance this will not happen in the future.
Kent C. from Quality Car Care responded on 09/11/2017

The Dooleys came back in and I believe that they are satisfied now! Thank you for the opportunity


MW
Matt W.
Kansas
Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2017 Category: Service
Matt said he was grateful that this business found a nail in his tire, but he was disturbed by the fact that they rummaged through his vehicle. Nothing was missing, but he had not given permission for them to start work on the vehicle or for them to look through it. Also, he was able to find a cheaper price for the oil change elsewhere. For the reasons specified, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DS
Dean S.
Kansas
Dodge Durango
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2017 Category: Service
Dean said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JH
Jim H.
Kansas
Chevrolet Silverado SS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2017 Category: Service
Jim said he recommends this business for service and everybody did a good job.
This review was collected via phone interview by Customer Research Inc.

BS
Bryan S.
Kansas
Chevrolet Venture
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2017 Category: Service
Bryan said the check engine light turned on at home. He was not completely satisfied but he was satisfied. He spoke with Sarah and he is going to take the vehicle back to have the code checked.
This review was collected via phone interview by Customer Research Inc.

KD
Kevin D.
Kansas
Ram 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2017 Category: Service
Kevin said he did not like how much time it took for this business to perform the service.
This review was collected via phone interview by Customer Research Inc.

JB
Janie B.
Rose Hill, KS
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2017 Category: Service
Janie said this business took forever to get her vehicle back to her.
This review was collected via phone interview by Customer Research Inc.

CM
Christina M.
Kansas
Buick Regal
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2017 Category: Service
Christina said this business is nice and polite.
This review was collected via phone interview by Customer Research Inc.

BL
Bob L.
Kansas
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2017 Category: Service
Bob said at the time, he was out of state and they did not have his correct contact information, so he was not kept updated. The price quote was very good and he was pleased.
This review was collected via phone interview by Customer Research Inc.

LG
Louis G.
Kansas
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2017 Category: Service
Louis said the price was fair at the business.
This review was collected via phone interview by Customer Research Inc.

MY
Mike Y.
Kansas
Infiniti JX35
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2017 Category: Service
Mike said they did good work and they found the issue. It could've been a little quicker.
This review was collected via phone interview by Customer Research Inc.

KR
Kevin R.
Kansas
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2017 Category: Service
Kevin said his experience was pretty good. However, he isn't completely convinced that the repair they performed solved the problem.
This review was collected via phone interview by Customer Research Inc.

JW
Jeremy W.
Kansas
Nissan Maxima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/24/2016 Category: Service
Jeremy said he has been using the business for years and they have been great. During his recent visit, they put in faulty parts but they resolved the problem.
This review was collected via phone interview by Customer Research Inc.
Kent C. from Quality Car Care responded on 09/30/2016

Hi Jeremy,

Thank you for taking the time to review us!


MG
Mick G.
Andover, KS
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018
Fleet Service
Kent and his team have been taking care of our business fleet vehicles for over 2 years now. His diagnosis's and repair work is impeccable. It's great to find an honest, hard-working, customer service minded auto repair shop! Kent will do you right, every single time. We won't take our vehicles anywhere else. Great job Kent!

TC
Toni C.
Wichita, KS
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Service at it's absolute Best!
I first came to Quality Car Care through my best friend's dad who insisted that I bring my car to Kent! And that I did. Turns out, after two days of thorough inspection and diligence, a previous diagnosis of my vehicle's true condition was confirmed. Being an older car, I just no longer wanted to keep pouring money into it. Kent spent TIME with me discussing options that covered fixing the issues, parting with the car, and/or purchasing another vehicle. Upon my decision to purchase another vehicle, Kent became my automotive adviser! Every week, I would call with a question or concern and every week, Kent would spend the time by phone to address the things that were on my mind. I felt he made a professional commitment to guide me in my car buying experience and assessment. All of which is INVALUABLE to a single mom who needs a reliable vehicle to go along with a super busy schedule.
With his advice, I did make another car purchase; and with Chris and the rest of the service team at Quality Car Care, I can take comfort that my purchase will be well cared for, for years to come!! The name states IT ALL....QUALITY Car CARE.

DM
Daniel M.
Augusta, KS
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018
Highly recommend!
Customer service is friendly and awesome! Scott and Kent both show a lot of integrity in all that they have done.
They are very up front with everything and are as honest as they come. I will continue going back to them and referring anyone that I can.
If you ever have a problem with a vehicle, they can and will fix it.

SB
Susan B.
Kansas
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2017 Category: Service
Susan said this business was super nice. They were helpful and they worked on all of her family's vehicles.
This review was collected via phone interview by Customer Research Inc.

ZL
Zachary L.
Kansas
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2017 Category: Service
Zachary said they provided good service and they were very personal.
This review was collected via phone interview by Customer Research Inc.

KW
Kelleigh W.
Kansas
Kia Forte Koup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2017 Category: Service
Kelleigh said this business provided excellent service They took her vehicle in on short notice and the work was done well. They were honest.
This review was collected via phone interview by Customer Research Inc.

PT
Pat T.
Kansas
Saturn VUE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2017 Category: Service
Pat said he was satisfied with this business.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 115 in total