Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

329 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


JM
Jim M.
Augusta, GA
Dodge Grand Caravan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/02/2018 Category: Service
Jim said the business put in $400 worth of work he did not need instead of fixing the issue he was having.
This review was collected via phone interview by Customer Research Inc.

BV
Baylee V.
Augusta, GA
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/18/2017 Category: Service
Baylee said he had to bring the vehicle back five times because the staff kept skipping steps. He had to take at least five trips to the business. He had the coolant system replaced and they forgot to bleed the system, so he had to take it back. There was a thermostat that the staff missed and that needed to be replaced as well. The vehicle still needs to be fixed, but he refuses to bring it back. Before this experience, he would have recommended the business but he would not recommend them now.
This review was collected via phone interview by Customer Research Inc.

MM
Michael M.
Sugar Land, TX
Nissan Maxima
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/11/2017 Category: Service
Michael said the repairs they performed did not work.
This review was collected via phone interview by Customer Research Inc.

SM
Starr M.
Augusta, GA
Lincoln LS
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/06/2018 Category: Service
Starr said she has returned her vehicle twice. It still is not fixed.
This review was collected via phone interview by Customer Research Inc.

EW
Ed W.
Augusta, GA
Buick LeSabre
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2018 Category: Service
Ed said he is happy with them. He said they did everything but 1 thing he asked them to do.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
North Augusta, SC
Dodge Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2018 Category: Service
John said that he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Augusta, GA
Lincoln LS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2018 Category: Service
David said he has been going there for over 10 years and he is happy with their service.
This review was collected via phone interview by Customer Research Inc.

JJ
Juan J.
Flowery Branch, GA
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2018 Category: Service
Juan said his experience was good but they could have done a little bit more explaining on what they did.
This review was collected via phone interview by Customer Research Inc.

MM
Monty M.
Augusta, GA
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2018 Category: Service
Monty said he had to return to the business because his vehicle still was not working properly. There is a tick in his engine. Overall, they provide great service.
This review was collected via phone interview by Customer Research Inc.

GS
Glenn S.
North Augusta, SC
GMC Yukon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2018 Category: Service
Glenn said he's had sometimes some problems at the business, but not very often. His wife worked for them for 25 years. They still always go to this facility for their automotive work.
This review was collected via phone interview by Customer Research Inc.

JB
Joelle B.
Evans, GA
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2017 Category: Service
Joelle said the service took longer than she expected.
This review was collected via phone interview by Customer Research Inc.

IJ
Indira J.
Augusta, GA
Kia Soul
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2017
There when I needed them
My first visit I needed two cars serviced the same day. Boy Scout was available to accommodate me quickly and with a courteous staff. I enjoyed my experience.

BM
Brendan M.
Augusta, GA
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Brendan said the business provides good service.
This review was collected via phone interview by Customer Research Inc.

TB
Tammy B.
Augusta, GA
GMC Yukon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2017 Category: Service
Tammy said they're awesome.
This review was collected via phone interview by Customer Research Inc.

GH
Gary and Karen H.
Augusta, GA
Mazda B2500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2016
Excellent service.
Excellent service. Only one issue: had to have the steering pump repaired after a leak was found. Issue handled without extra cost.

JC
Jim C.
Augusta, GA
Nissan Quest
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Jim said he has withheld judgment for about thirty days. He wants to see how the vehicle runs.
This review was collected via phone interview by Customer Research Inc.

HM
Heather M.
Grovetown, GA
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Heather said the repairs were done in a timely manner. She also said the business had a great price.
This review was collected via phone interview by Customer Research Inc.

LS
Luke S.
Augusta, GA
Mazda B2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Luke said they were finished earlier than they estimated.
This review was collected via phone interview by Customer Research Inc.

KR
Kathy R.
Augusta, GA
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Top-Quality Service
BSRTA is my "go-to place" for all auto maintenance. They provide prompt, professional service at very reasonable prices. They offer rebates and track warranties of prior products/service to keep customer costs as low as possible. I always feel like I got a great value for my money.

WS
Willis S.
Lincolnton, GA
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Willis said the service was good.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 329 in total