Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

668 Reviews

98% Would Recommend
Latest Review 5 days ago

Reviews


LP
Lonnie P.
Alexandria, LA
Dodge Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/03/2018 Category: Service
Lonnie said the business had his vehicle for 3 months and nothing was done even though he told them to fix it right no matter the cost.
This review was collected via phone interview by Customer Research Inc.

MF
Mike F.
Lecompte, LA
Nissan Pathfinder
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/09/2018 Category: Service
Mike said he told the business what was wrong with his vehicle and they charged him anyway for the diagnostic.
This review was collected via phone interview by Customer Research Inc.

VP
VALENTINA P.
Pineville, LA
Mercury Villager
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/23/2018
Charge problem
Mercury villager....Darrels call by phone say repair price $450 , but when we come in for picked up....price jump up to $638 ??why ?
Victor ,Valentina Petcherkin
Darrell F. from Darrell's Auto Service responded on 02/26/2018

The vehicle was diagnosed as needing a wiring harness repair at two of the injectors and this was the price given.  While doing the repair two injectors were found to need replacing.  One of these was done under warranty and there was no charge for it.  The other was a new issue and had to be addressed for the vehicle to run.  The vechicle was already taken apart for the repair and the work was done without charging any additional labor.  Due to a miscommunication issue a phone call was not made to notify the customer.  The price of the injector is what made the price higher.  If the technician had put it all back together without putting the new injector the vehicle would not have run correctly.  We do apologize for the communicaiton error.


TS
Troy S.
Forest Hill, LA
Cadillac DTS
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/06/2018 Category: Service
Troy said he took his vehicle in for an overheating problem. They gave it back with a gallon and a half low on fluid, and without the reservoir cap on. He will never go back.
This review was collected via phone interview by Customer Research Inc.

DH
Darrell H.
Coldwater, OH
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/01/2017
Transmission work
Went from Ohio to Alexandria to visit family and transmission was acting up. Took this place of business and was told it was fixed. Headed back to Ohio and got as far as Tuscaloosa Alabama and the fixed transmission started doing the exact same thing and was barely able to get off the highway. Went to a transmission shop and was told it was ruined and had to have one shipped from the nearest location which was SC. After 3,800 plus the 1,200 Daryl's charged me and said it was fixed plus 600.00 for a motel room I am totally beside myself and stuck with having to pay out just to make it home when it wasn't fixed correctly the first time. Called them three times and was told the owner would call me back as I feel since the work was done correctly the first time I should have at least half of the 1,200 payed back. Never have heard back from them. I rate them a one star because it won't allow a zero!!!!!

EC
Eric C.
Louisiana
Chevrolet Silverado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/18/2017 Category: Service
Eric said he brought his vehicle into the business to have his check engine and traction control looked at. He said he just received his vehicle back a few days ago and feels like nothing has changed from the time he dropped his vehicle off at the business to the time they had the vehicle to conduct the repairs. He stated he feels like nothing had been done on his vehicle. He is not happy with the fact he had to bring his vehicle back for a second time. He either wants them to fix his vehicle correctly or put the old parts back in and give him his money back. He has spent $742 on the repairs, just to bring the vehicle back. He would not recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

DN
DAVID N.
Alexandria, LA
MINI Cooper
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/16/2016
It was horrible
I brought my car to and you said that you could fix you had my car longer than you said that it would take to fix it after you said it was fix I had to bring it back to you twice after that and AV still didn't get cold I would recommend your business to anyone no thanks

SC
Sylvia C.
Alexandria, LA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/20/2015 Category: Service
Sylvia said it took this business a long time to figure out what was wrong with her vehicle. The air conditioning is still not working. She is going to have someone else look at it. She would not recommend them to others because she does not think they diagnosed her vehicle properly and they did not give her a good vibe when she was at their facility. She does not want to return to them because of how long they took during this experience. She spent $785 to fix the vehicle and her air conditioning is still not working.
This review was collected via phone interview by Customer Research Inc.

RH
Robert H.
Winnfield, LA
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/10/2013 Category: Service
Robert said he spent $216 on his battery. He said his alternator was bad and he had to replace it. He would not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.

ER
Erik R.
Newllano, LA
Volkswagen Jetta
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2013 Category: Service
Erik said there is still some stuff with his engine they did not repair correctly. There are some loose parts. He has to take his vehicle back so they can check it out. He will not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.

JT
John T.
Louisiana
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/28/2013 Category: Service
John said they did not respond to several of his phone calls. He would not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.

SB
Steven B.
Alexandria, LA
Cadillac Seville
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/24/2013 Category: Service
Steven said he told the business about the issue he was having with his vehicle not shifting right. They instead fixed the idle motor and charged him a lot more money. They told him that his vehicle was still not shifting right and it had something to do with the transmission. He is mechanically inclined and knows that it is not his transmission. He would not recommend them for these reasons.
This review was collected via phone interview by Customer Research Inc.

DH
Devita H.
Alexandria, LA
Mitsubishi Mirage
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/23/2013 Category: Service
Devita said she told the business she needed a water pump, timing belt, and thermometer. The business could not find the unspecified issue. She took the vehicle to another business and the issues were resolved. She would not recommend this business due to this recent experience.
This review was collected via phone interview by Customer Research Inc.

SM
Sarah M.
Louisiana
Subaru Loyale
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Sarah said the staff were so kind, and willing to let her vehicle stay at the business until she could afford to pay for the service.
This review was collected via phone interview by Customer Research Inc.

SY
Scott Y.
Louisiana
GMC Yukon XL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2018 Category: Service
Scott said the first come first serve policy this business has he doesn't care for. His vehicle was there for 5 days. They did not tell him what the problem was first.
This review was collected via phone interview by Customer Research Inc.

RL
RUSSELL L.
Alexandria, LA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
All's Well
Vehicle repaired on time as discussed.

MM
MICHEAL M.
Woodworth, LA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Excellent service and staff
The staff and service is excellent. I have had several vehicles brought to them for various reasons. They have been very prompt and dependable with their quality work.

DT
Deandra T.
Ashaway, RI
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
Deandra said the cost for labor at this business was more than the cost of the parts.
This review was collected via phone interview by Customer Research Inc.

RS
RICH S.
Alexandria, LA
GMC Sierra 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Honest and trustworthy service.
I cannot express how comforting it is to know that the work to my vehicles is done in a professional manner. No concerns. I know I can trust them to be honest and fair.

BT
BOB T.
Alexandria, LA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Effiency, affordable, courteous
Have no hesitancy in trusting my car at Darrell’s. This is based on their service of my cars for more than four decades.