Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

698 Reviews

98% Would Recommend
Latest Review 5 days ago

Reviews


LP
Lonnie P.
Alexandria, LA
Dodge Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/03/2018 Category: Service
Lonnie said the business had his vehicle for 3 months and nothing was done even though he told them to fix it right no matter the cost.
This review was collected via phone interview by Customer Research Inc.

MF
Mike F.
Lecompte, LA
Nissan Pathfinder
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/09/2018 Category: Service
Mike said he told the business what was wrong with his vehicle and they charged him anyway for the diagnostic.
This review was collected via phone interview by Customer Research Inc.

VP
VALENTINA P.
Pineville, LA
Mercury Villager
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/23/2018
Charge problem
Mercury villager....Darrels call by phone say repair price $450 , but when we come in for picked up....price jump up to $638 ??why ?
Victor ,Valentina Petcherkin
Darrell F. from Darrell's Auto Service responded on 02/26/2018

The vehicle was diagnosed as needing a wiring harness repair at two of the injectors and this was the price given.  While doing the repair two injectors were found to need replacing.  One of these was done under warranty and there was no charge for it.  The other was a new issue and had to be addressed for the vehicle to run.  The vechicle was already taken apart for the repair and the work was done without charging any additional labor.  Due to a miscommunication issue a phone call was not made to notify the customer.  The price of the injector is what made the price higher.  If the technician had put it all back together without putting the new injector the vehicle would not have run correctly.  We do apologize for the communicaiton error.


TS
Troy S.
Forest Hill, LA
Cadillac DTS
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/06/2018 Category: Service
Troy said he took his vehicle in for an overheating problem. They gave it back with a gallon and a half low on fluid, and without the reservoir cap on. He will never go back.
This review was collected via phone interview by Customer Research Inc.

DH
Darrell H.
Coldwater, OH
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/01/2017
Transmission work
Went from Ohio to Alexandria to visit family and transmission was acting up. Took this place of business and was told it was fixed. Headed back to Ohio and got as far as Tuscaloosa Alabama and the fixed transmission started doing the exact same thing and was barely able to get off the highway. Went to a transmission shop and was told it was ruined and had to have one shipped from the nearest location which was SC. After 3,800 plus the 1,200 Daryl's charged me and said it was fixed plus 600.00 for a motel room I am totally beside myself and stuck with having to pay out just to make it home when it wasn't fixed correctly the first time. Called them three times and was told the owner would call me back as I feel since the work was done correctly the first time I should have at least half of the 1,200 payed back. Never have heard back from them. I rate them a one star because it won't allow a zero!!!!!

EC
Eric C.
Louisiana
Chevrolet Silverado
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/18/2017 Category: Service
Eric said he brought his vehicle into the business to have his check engine and traction control looked at. He said he just received his vehicle back a few days ago and feels like nothing has changed from the time he dropped his vehicle off at the business to the time they had the vehicle to conduct the repairs. He stated he feels like nothing had been done on his vehicle. He is not happy with the fact he had to bring his vehicle back for a second time. He either wants them to fix his vehicle correctly or put the old parts back in and give him his money back. He has spent $742 on the repairs, just to bring the vehicle back. He would not recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

DN
DAVID N.
Alexandria, LA
MINI Cooper
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/16/2016
It was horrible
I brought my car to and you said that you could fix you had my car longer than you said that it would take to fix it after you said it was fix I had to bring it back to you twice after that and AV still didn't get cold I would recommend your business to anyone no thanks

SC
Sylvia C.
Alexandria, LA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/20/2015 Category: Service
Sylvia said it took this business a long time to figure out what was wrong with her vehicle. The air conditioning is still not working. She is going to have someone else look at it. She would not recommend them to others because she does not think they diagnosed her vehicle properly and they did not give her a good vibe when she was at their facility. She does not want to return to them because of how long they took during this experience. She spent $785 to fix the vehicle and her air conditioning is still not working.
This review was collected via phone interview by Customer Research Inc.

RH
Robert H.
Winnfield, LA
Ford Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/10/2013 Category: Service
Robert said he spent $216 on his battery. He said his alternator was bad and he had to replace it. He would not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.

ER
Erik R.
Newllano, LA
Volkswagen Jetta
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2013 Category: Service
Erik said there is still some stuff with his engine they did not repair correctly. There are some loose parts. He has to take his vehicle back so they can check it out. He will not recommend them due to this experience.
This review was collected via phone interview by Customer Research Inc.

JT
John T.
Louisiana
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/28/2013 Category: Service
John said they did not respond to several of his phone calls. He would not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.

SB
Steven B.
Alexandria, LA
Cadillac Seville
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/24/2013 Category: Service
Steven said he told the business about the issue he was having with his vehicle not shifting right. They instead fixed the idle motor and charged him a lot more money. They told him that his vehicle was still not shifting right and it had something to do with the transmission. He is mechanically inclined and knows that it is not his transmission. He would not recommend them for these reasons.
This review was collected via phone interview by Customer Research Inc.

DH
Devita H.
Alexandria, LA
Mitsubishi Mirage
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/23/2013 Category: Service
Devita said she told the business she needed a water pump, timing belt, and thermometer. The business could not find the unspecified issue. She took the vehicle to another business and the issues were resolved. She would not recommend this business due to this recent experience.
This review was collected via phone interview by Customer Research Inc.

LB
LOUIS B.
Alexandria, LA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019
Good work pleasant and friendly
Have used Darrell's for almost 30 years and find it reliable and knowledgeable.

BK
BILLY K.
Pollock, LA
Pontiac G8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019
Quick thorough service
Great service

RS
RICH S.
Alexandria, LA
GMC Sierra 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019
Excellent customer service!
I have been using Darrell's for just over four years now and have had repairs done to multiple cars. The customer service is beyond compare and the peace of mind that comes with knowing a job is done properly is worth every nickel.

DH
Debra H.
Louisiana
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
Debra said they were great. She had very good service and she was pleased.
This review was collected via phone interview by Customer Research Inc.

MB
Micheal B.
Alexandria, LA
Pontiac Trans Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Micheal said that he liked the place's efficiency, timeliness and the pricing of labor. The front desk person was very nice.
This review was collected via phone interview by Customer Research Inc.

CB
Clyde B.
Louisiana
Chevrolet S-10
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Clyde said he was really pleased with their service.
This review was collected via phone interview by Customer Research Inc.

EN
EUGENE N.
Alexandria, LA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019
They are always very receptive to your problems and always loves them quickly
Excellent service and personnel