Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

279 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review about 11 hours ago

Reviews


MW
Mat W.
Washington
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/21/2016 Category: Service
Mat said he worked it out with the business. They don't have a lift for his vehicle but he would recommend them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/21/2016 Category: Service
Mat said he thinks the service wasn't great.
This review was collected via phone interview by Customer Research Inc.
Joe T. from Turco's Automotive responded on 10/27/2016

Thanks Matt for your imput regarding our last phone conversation. It was good talking with you. Hope to see you soon.
Joe


MS
Mike S.
Gig Harbor, WA
Chrysler Town & Country
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2018
Chrystler Maintenance
Joe (owner) was professional and honest. Though my engine cylinder issue couldn’t be resolved, he was honest and didn’t over-charge. In fact, he was gracious in calculating the cost. I will go back to him.
Joe T. from Turco's Automotive responded on 09/10/2018

Thank you Mike for leaving Turco's Automotive a wonderful review! We are thankful for your business and are happy to know that you will bring your vehicles to us in the future. Although it is unfortunate that we were not able to fix the issue the vehicle is having, we were more than happy to diagnose the problem and let you know what was going on.
Thanks again, Turco's Automotive.


FB
Fred B.
Gig Harbor, WA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/31/2018 Category: Service
Fred said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BY
Brian Y.
Gig Harbor, WA
Subaru Forester (Natl)
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2017 Category: Service
Brian said the employees were prompt, friendly, courteous and professional. He was disappointed with the prices for the parts.
This review was collected via phone interview by Customer Research Inc.

CB
Chris B.
Washington
Toyota Camry Solara
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2017 Category: Service
Chris said he was concerned with the price.
This review was collected via phone interview by Customer Research Inc.
Joe T. from Turco's Automotive responded on 11/13/2017

Hi Chris. 
Thanks for taking the time to leave a review. 
Hope you have a great Thanksgiving.
Talk soon.
Joe.


MO
Mike O.
Gig Harbor, WA
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2017 Category: Service
Mike said the quality of the service was good, but they seemed to be expensive to him.
This review was collected via phone interview by Customer Research Inc.

RC
Rick and Sherri C.
Gig Harbor, WA
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2017
30K Maintenance on a Honda Civic
Excellent customer service, I really like their use of the internet. My car was ready when promised. The only reason they did not get a 5 Star was due to the fact my windshield wiper fluid was empty. Maybe that is not part of the package, if not it should be.
Joe T. from Turco's Automotive responded on 06/06/2017

Thanks you guys, for taking the time to write a review.
Hope you have a great summer. Sorry about the washer fluid.
Joe.


JS
Jim S.
Gig Harbor, WA
Mercedes-Benz CL600
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/10/2016
4
Our service was great

Verified Customer
Gig Harbor, WA
Chrysler Concorde
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019
Turco’s
Thank you so much for your excellent service over the years. I’ve recommended your shop to everyone who asks and feel very fortunate to have found you.

MT
Mark T.
Gig Harbor, WA
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Mark said that the staff is fast, gets the work done on time and does a good job.
This review was collected via phone interview by Customer Research Inc.

ND
Nichole D.
Gig Harbor, WA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019
Always a great experience!
Very satisfied customer. Work is always done in a timely, friendly manner. Thank you so much for all your help with my car.

KB
Kent B.
Gig Harbor, WA
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019
Not only fix problem but suggests additional work which may be needed that customer was unaware of additional problem
This is the third time I have employed their services. I have been most impressed each time. I went in for problem #1. They fixed it, but also examined vehicle and recommended additional matters which needed attention. They were not pushy and explained each recommendation. I was not aware of these additional problems. Estimated cost was provided and whether new repairs were of imminent nature or could be done at a later date. This full disclosure certainly established trust in their judgement and business practices. Nothing worse than having problem fixed only to have to return a week later for new problem which was noticeable at original fix of first problem. They fully explain and let you decide how to proceed now or at a later time. Very reputable. No needless repairs. I was very impressed. I will highly recommend Turco's Automotive.
Joe T. from Turco's Automotive responded on 06/10/2019

Wow, what can we say other than thank you so much for the 5 stars and the kind words. It's wonderful that we were able to exceed your expectations and left you feeling warm and fuzzy. It makes us feel warm and fuzzy when we can give a customer their car back, so that they can ride around and enjoy their summer with their faithful companion riding along side them.

We hope you and Beau have a great summer! Happy fathers day!

Joe and the Crew. 


JB
Joe and Lori B.
Gig Harbor, WA
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019
Reliable and willing to help
Joe and crew are the best.
Joe T. from Turco's Automotive responded on 06/10/2019

Thank you for taking the time to leave us a 5star review Joe and Lori. We are glad to hear you think we are the best, we think you're pretty great too!

Have a wonderful June, Happy Fathers day!

Joe and the Crew.


Verified Customer
Gig Harbor, WA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019
Service knowledge and value
We like to get our service done here as we know they will give an honest assessment of the issues and fix things at a fair price.
Joe T. from Turco's Automotive responded on 06/10/2019

Thank you for leaving us a 5 star review. We are happy to hear that you trust us with your vehicle(s) and that you enjoy bringing us your car to us for maintenance. 

have a wonderful June, Happy fathers day!

Joe and the Crew.


KS
Ken and Kathy S.
Gig Harbor, WA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
Simply the best
Been going to Turco Automotive for years. Everyone there is the best. They know their stuff and have always given us straight up diagnostics, straight up advise. Then they do only what they say needs to be done and call if they uncover an unexpected issue and get your permission before they proceed. Over the top "fair"!!
Joe T. from Turco's Automotive responded on 06/10/2019

Wow, what a wonderful review. Thank you Ken and Kathy for the 5 stars! We appreciate your business and look forward to seeing you again when maintenance time comes.

Have a wonderful summer, happy fathers day.

Joe and the Crew


Verified Customer
Gig Harbor, WA
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019
Amazing People
Did great work ,fixed her right up and now i have a car again, woot woot!
Joe T. from Turco's Automotive responded on 06/04/2019

Hi Ryan. Thanks for the 5 star review! It's wonderful to hear you were satisfied with our work. We look forward to seeing you again in the future.

Have a wonderful summer!

Joe and the Crew


SP
Sara P.
Gig Harbor, WA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019
Honest, quick service
My minivan's battery kept dying and my brakes needed fixing. They got my car in that day and finished up the next. They communicated at every point and were fair and honest.
Joe T. from Turco's Automotive responded on 06/10/2019

Hi Sara Thank you for leaving us a 5 star review and the kind words. We look forward to seeing you again in the future. 

Have a wonderful summer!

Joe and the Crew


LP
Lisa P.
Gig Harbor, WA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019
Quality Service
I needed my AC replaced in my Chevy Tahoe. Turco's Automotive got my in right away, diagnosed and did all the work on my car within two days. Having two small children and needing a working vehicle, I greatly appreciate how fast they worked with me. They also put up with my nagging phone calls :)
Joe T. from Turco's Automotive responded on 06/03/2019

Thank you for taking the time to leave us such a great 5 star review. It's great to hear that we were able to get your vehicle back to you in a timely manor. 

Have a wonderful June!
You weren't nagging us, you can call us whenever you feel like it(:

Joe and the Crew


DL
Dawn L.
Fox Island, WA
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019
Great service
Very honest and reasonable rates!!
Joe T. from Turco's Automotive responded on 05/31/2019

Thank you for taking the time to leave us a 5 star review. We are glad that you are satisfied with our service.

Have a wonderful June!

Joe and the Crew


Verified Customer
Fox Island, WA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019
Amazing Service
Extremely responsive and amazing service. Car is running great with new fuel pump. Fabulous and will visit again.
Joe T. from Turco's Automotive responded on 05/23/2019

Wow, thank you for the 5 star review! It's wonderful to know that you are satisfied with out service and that the car is running great.

Have a wonderful summer, we look forward to seeing you again in the future.

Joe and the Crew


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