Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

233 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review 15 minutes ago

Reviews


MW
Mat W.
Washington
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/21/2016 Category: Service
Mat said he worked it out with the business. They don't have a lift for his vehicle but he would recommend them.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/21/2016 Category: Service
Mat said he thinks the service wasn't great.
This review was collected via phone interview by Customer Research Inc.
Joe T. from Turco's Automotive responded on 10/27/2016

Thanks Matt for your imput regarding our last phone conversation. It was good talking with you. Hope to see you soon.
Joe


MS
Mike S.
Gig Harbor, WA
Chrysler Town & Country
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2018
Chrystler Maintenance
Joe (owner) was professional and honest. Though my engine cylinder issue couldn’t be resolved, he was honest and didn’t over-charge. In fact, he was gracious in calculating the cost. I will go back to him.
Joe T. from Turco's Automotive responded on 09/10/2018

Thank you Mike for leaving Turco's Automotive a wonderful review! We are thankful for your business and are happy to know that you will bring your vehicles to us in the future. Although it is unfortunate that we were not able to fix the issue the vehicle is having, we were more than happy to diagnose the problem and let you know what was going on.
Thanks again, Turco's Automotive.


FB
Fred B.
Gig Harbor, WA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/31/2018 Category: Service
Fred said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BY
Brian Y.
Gig Harbor, WA
Subaru Forester (Natl)
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2017 Category: Service
Brian said the employees were prompt, friendly, courteous and professional. He was disappointed with the prices for the parts.
This review was collected via phone interview by Customer Research Inc.

CB
Chris B.
Washington
Toyota Camry Solara
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2017 Category: Service
Chris said he was concerned with the price.
This review was collected via phone interview by Customer Research Inc.
Joe T. from Turco's Automotive responded on 11/13/2017

Hi Chris. 
Thanks for taking the time to leave a review. 
Hope you have a great Thanksgiving.
Talk soon.
Joe.


MO
Mike O.
Gig Harbor, WA
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2017 Category: Service
Mike said the quality of the service was good, but they seemed to be expensive to him.
This review was collected via phone interview by Customer Research Inc.

RC
Rick and Sherri C.
Gig Harbor, WA
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2017
30K Maintenance on a Honda Civic
Excellent customer service, I really like their use of the internet. My car was ready when promised. The only reason they did not get a 5 Star was due to the fact my windshield wiper fluid was empty. Maybe that is not part of the package, if not it should be.
Joe T. from Turco's Automotive responded on 06/06/2017

Thanks you guys, for taking the time to write a review.
Hope you have a great summer. Sorry about the washer fluid.
Joe.


JS
Jim S.
Gig Harbor, WA
Mercedes-Benz CL600
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/10/2016
4
Our service was great

LC
Linda C.
Gig Harbor, WA
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019
Great customer service
I have found the last car service shop I'll ever go to. The owner was great. He explained things to me. He helped to make reasonable choices. I absolutely highly recommend them to anyone.

KH
Kim H.
Bradenton, FL
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019
Amazing customer service!
Outstanding face to face discussion and explanations until I completely understood my cars issues. Never have I had better customer service and complete and honest explanations and such a great experience getting my car repaired. Will definitely go back!
Joe T. from Turco's Automotive responded on 02/20/2019

Wow, what a great review! Thank you so much Kim. We look forward to seeing you again. Welcome to Gig Harbor!

We hope you enjoy it as much as we do!

Joe and the Crew.


WL
Wayne L.
Gig Harbor, WA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019
New customer
Have known Joe for a while and trust him
Joe T. from Turco's Automotive responded on 02/14/2019

Thank you for the 5 star review Wayne, your opinion means a lot to us. 

Happy Valentines day!

Joe and the Crew.


AD
Amanda D.
Port Orchard, WA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
customer service thoroughness, and better than the dealership
My check engine light has been consistently on for seven years. I have been to multiple ford dealerships. Most tell me its a computer malfunction- it is throwing codes but nothing is wrong. You can replace the computer for 2,000 dollars or just deal with it. Ugh, the frustration~ then I went to Turco's automobiles. I am not an effusive person when it comes to mechanics. Normally they assume I know nothing (which I probably don't to be honest) but most take me for all i am worth. This was so not the case with Turcos. Joe spent 30 minutes talking to me about the issues with my car, and how they can be avoided. Then he promised me that if the check engine light came on he wanted to see it and understand the craziness. Needless to say, for the first time for seven years, the check engine light has not come on. I am shocked. Dismayed even that i believed the dealership. Even if it comes on in the next day (or two, or seven) I will know that Joe Turco has done better(and his prices oh so much cheaper) than any dealership. Oh yes, we will be coming back.
Joe T. from Turco's Automotive responded on 02/13/2019

Hi Amanda. Wow thank you so much for all the kind words. 
Its great to know you had such a positive experience.
Again thanks.
Joe and the gang. 


KT
Kim T.
Gig Harbor, WA
Lexus GX 460
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Awesome experience
My experience with Turco's Automotive was first class from start to finish. I went in for an oil change and 100,000 mile check up. I felt like they documented the necessary work with backup to show their recommendations and went above and beyond by finding a significant factory recall.

Joe, Mitch and their team come with the highest recommendation.
Joe T. from Turco's Automotive responded on 02/06/2019

Thanks for the 5 star review Kim! We're happy to hear that you enjoyed your experience at Turco's Automotive.

Hope you have fun on your vacation!

Joe and the Crew.


DS
Dave S.
Gig Harbor, WA
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Fast & Fair
Coming from 38 years in the auto industry where I interacted with service departments (including my own) and individual technicians daily - I'd put Joe Turco in the top 3 I've ever had the pleasure of knowing. Capable. Honest. No BS. Highly recommended!
Joe T. from Turco's Automotive responded on 02/13/2019

Hi Dave. Thanks for the great review. 
Talk soon and thanks again.
Joe and the gang.


Verified Customer
Gig Harbor, WA
Nissan JUKE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019
Very happy with service
Turco’s took good care of us and gave us an honest quote, then kept us in the loop and helped us get our car back in the road. Great service and nice people. Very lucky another mechanic referred us. Now we will keep going back.
Joe T. from Turco's Automotive responded on 02/05/2019

Thanks for the 5 star review! It means a lot for us to earn your trust.

Have a wonderful Valentines Day!

Joe and the Crew.


TB
Tana B.
Gig Harbor, WA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019
Always great service at a reasonable price
A-1 top quality auto service
Joe T. from Turco's Automotive responded on 02/05/2019

Thanks for the 5 star review Tanna. Hope to see you again, Have a wonderful Valentines day!

Joe and the Crew.


PL
Pat L.
Gig Harbor, WA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019
Great Service
Prompt courteous service. Terrific at explaining what needs to be done. Fantastic staff.Highly recommend TURCO.
Joe T. from Turco's Automotive responded on 01/31/2019

Thanks so much for the 5 star review, and for trusting us to work on your car.

Joe and the Crew.


MP
Matt P.
Gig Harbor, WA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2019
Duh
Always the best. So refreshing to trust someone with your car. It’s rare to not wonder if someone is yanking your chain when they tell you that you have an $800 issue. I’ve had $800 issues that harbor repair has found, and never once wondered if it was legit. I’ve had multiple $0 issues as well, that I thought were $800 issues.
Joe T. from Turco's Automotive responded on 01/30/2019

Thanks Matt for the 5 star review! We are happy to hear you are satisfied with our service, your opinion means a lot to us.

Have a wonderful January!

Joe and the crew.


GO
Gail O.
Gig Harbor, WA
Mazda B2300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
Great care for older vehicles
My 1995 Mazda pickup (a dying breed) is well used but also well maintained thanks to Joe and his staff. I appreciate that Turco's Automotive cares for my work truck as much as they do for more modern and expensive transportation. A very personable shop!
Joe T. from Turco's Automotive responded on 01/21/2019

Thanks for the 5 star review Gail! We are excited to hear that you are happy with our service. 

Have a wonderful January!

Joe and the crew


MB
Michelle B.
Gig Harbor, WA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
Awesome service and very friendly
Wonderful service, treatment and great prices. Above and beyond my expectations! Way to go!!
Joe T. from Turco's Automotive responded on 01/21/2019

Thank you for the 5 star Review Michelle! we are excited to hear you were happy with our service. It was a pleasure meeting you and working on your vehicle.

Hope to see you again in the future!

Joe and the crew.


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