Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

316 Reviews

97% Would Recommend
Latest Review about 10 hours ago

Reviews


JL
Jesus L.
Tucson, AZ
Jeep Wrangler
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/17/2018 Category: Service
Jesus said he wasn't satisfied by the service provided by the business. Dave really overcharged him and he was disrespectful from the time he walked in. He had to make the effort to keep things calm and flowing.
This review was collected via phone interview by Customer Research Inc.

KP
KAY P.
Tempe, AZ
Saturn SL
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/15/2017
All Tune Car Care
I have been taking my car to All Tune for over 8 years and Dave and his staff have always given outstanding service. I would not hesitate to recommend All Tune for automotive care.

LS
Leyla S.
Tempe, AZ
Saturn Aura
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/03/2016
Put my family in danger
I went for an oil change, to check my tires, change headlight and to check overall safety of my car. several hours later i was told they needed yet another hour to change the light bulb. so asked if they checked the tires and was told yes they are perfect a lot of thread left and pressure was good as well. Thankfully i have learned to record all my business transactions. But that did not save me when my tire blew couple of days later. Discount tire showed me that the tire was actually separating and the other was a lot worse hence is blew. I almost got hit by a semi with my kid in the car. i only damaged the side of my passenger door and lost a mirror. They never checked the tires and outright lied putting my family in danger. not to speak of the damage i will have to pay to fix my car due to their dishonesty. I will need to change my oil and filter since i doubt they have done that either. please avoid this place if you value your safety.
David R. from All Tune and Lube Total Car Care responded on 11/03/2016

Leyla, 
I can't tell you how sorry I am for your incident. Please understand that while we can check the tread depth and tire pressure, we don't really have a way to check for tire delamination. Delamination isn't typically obvious when a car is on a rack for an oil change. Usually a tire will need to be spun and checked for being out of round, not something that's done during an oil change.
Once again, I'm sorry for your tire problems but it would have been very unlikely that anyone could have found this issue during an oil change. Please don't hesitate to call me if you think there is anything I can do.
Dave Rethoret, Owner 480/966-1616


TH
Tim H.
Tempe, AZ
Ford Expedition
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/16/2017 Category: Service
Tim said that both times he visited this business for service the prices were way too high. They have priced themselves out.
This review was collected via phone interview by Customer Research Inc.

JY
James Y.
Tempe, AZ
Subaru Tribeca
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/06/2016
Took to long
Nice people, but took over 2 hours just for a air filter and new head lights

LJ
Linda J.
Tempe, AZ
Honda Accord Sdn
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/17/2018 Category: Service
Linda said she brought her vehicle in to have the power steering pump leak fixed. Her vehicle is making a funny noise that it wasn't making before she went in to this business. The brake light also keeps coming on. She'll be going back to have her vehicle looked at again. She's used this business for 15 years and she's sure the staff will fix what's wrong.
This review was collected via phone interview by Customer Research Inc.

TM
Tyler M.
Queen Creek, AZ
Chevrolet Equinox
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/31/2017 Category: Service
Tyler said this business took a lot longer than he wanted and they gave him a hassle about giving him a military discount.
This review was collected via phone interview by Customer Research Inc.

LG
Lorenzo G.
Tempe, AZ
Mitsubishi Mirage
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/24/2017 Category: Service
Lorenzo said this business got the job done but the guy who was helping him did not explain why he was doing the things he was doing. He got the impression he was rushing him. When he got the receipt he saw he had paid for blue dye even though he was never told he needed blue dye.
This review was collected via phone interview by Customer Research Inc.
David R. from All Tune and Lube Total Car Care responded on 07/27/2017

Hi Loenzo, 
My name is Dave Rethoret, I'm the owner of All Tune and Lube in Tempe. I'd like to personally apologize for the misunderstanding inregarding the service you recieved here on Friday the 21st. When I looked at the invoice for the work you had done I didn't see anything out of the ordinary. I've tried to call you a couple times today but unsuccessfully. Please call me at the shop, let me know what we can do.


ET
Eric T.
Los Gatos, CA
Nissan 350Z
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/10/2017 Category: Service
Eric said the business messed up the under panel of his vehicle by not screwing in the bolts correctly.
This review was collected via phone interview by Customer Research Inc.

JG
James G.
Tempe, AZ
Mazda RX-8
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/17/2017 Category: Service
James said the business provided very poor service. During the time they had his vehicle they put the wrong oil in his vehicle. He called them out about it, and the attendant he had been working with during that time wanted to argue with him about the wrong oil being put into his vehicle. He scheduled an appointment with the business and they postponed his appointment without his knowledge and without notifying him of the change. They are a very unorganized business and it took them an hour to do his oil change. They also argue with the customers if they are called out on a mistake they have made. He will not be returning to the business for further services and he would not recommend the business for service
This review was collected via phone interview by Customer Research Inc.

NT
Nathaniel T.
Arizona
Mazda 3
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/28/2017 Category: Service
Nathaniel said the service took longer than he expected, but it was not their fault.
This review was collected via phone interview by Customer Research Inc.

RM
Ruth M.
Tempe, AZ
Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2019
Pleasant greeting and attitude reception.
Courteous - Kept in touch throughout the repair process.

AH
Anya H.
Phoenix, AZ
Ford Fiesta
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/19/2019 Category: Service
Anya said she would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.

MG
Margeret G.
Shonto, AZ
Dodge Challenger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/18/2019 Category: Service
Margaret said the business was okay. The diagnostic was good, however there was a cigarette end left between her seats she did not appreciate.
This review was collected via phone interview by Customer Research Inc.

LT
Lorelei T.
Tempe, AZ
Honda Civic Si
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2018 Category: Service
Lorelei said the staff was nice, but were unable to fix the vehicle the first time so she had to bring it back.
This review was collected via phone interview by Customer Research Inc.

PC
Peter C.
Tempe, AZ
Mitsubishi Galant
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
Peter said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

PC
Peter C.
Tempe, AZ
Mitsubishi Galant
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2018 Category: Service
Peter said the staff identified the problem, but he had to come back because they got some hoses mixed up. They serviced it for free.
This review was collected via phone interview by Customer Research Inc.

DP
Denice P.
Tempe, AZ
Dodge Neon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2018 Category: Service
Denice said she has been going to the business for years. Dave is helpful and he will tell her if the work is needed or not. She likes their service.
This review was collected via phone interview by Customer Research Inc.

EB
Eric B.
Tempe, AZ
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2018 Category: Service
Eric said that the business did not mention that the battery needed to be recharged and he had issues restarting the vehicle but it was a good experience overall.
This review was collected via phone interview by Customer Research Inc.

LN
Lee N.
Tempe, AZ
Kia Sorento
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2017 Category: Service
Lee said the staff told him what was wrong, and carried on a conversation with him.
This review was collected via phone interview by Customer Research Inc.

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