Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

330 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 4 days ago

Reviews


JW
Jerod W.
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019
Great service
Hughes automotive has been servicing and repairing my 4 vehicles for several years. I have never had any issues with the service that they have provided. I highly recommend them to anyone looking for vehicle repairs.

SK
Sean K.
Flint, TX
Chevrolet Silverado 3500HD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Sean said the staff was up front, provided a time frame and delivered the service on time and at the right price as promised.
This review was collected via phone interview by Customer Research Inc.

TH
Tom H.
Tyler, TX
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/06/2019
Honda motor replaced
Over all the new motor seems to be running as expected. I have 2 issues that need to be investigated. It appears the water pump intermittently has a high squeak. And the a/c was working before does not cool. Need to determine if the Freon discharged with the motor change out. Other than that things seem to be fine at this time. The fifth star with held until these two issues are looked into further.

JH
Jeff H.
Texas
Nissan JUKE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Jeff said his vehicle was diagnosed for issues and they gave him the quotes and his vehicle was finished at the time they said it would be ready.
This review was collected via phone interview by Customer Research Inc.

KB
Kameron B.
Ocala, FL
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Student
Good quality service at a fair price.

TM
Tuck M.
Overton, TX
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Tuck said the business is twice as good as people think.
This review was collected via phone interview by Customer Research Inc.

HM
Harry M.
Tyler, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
HVAC Blower
When they inform me what the problem is and cost for the repair I can count on it being true.

HM
Harry M.
Tyler, TX
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Oil change
We have been using Hughes Automotive for many years and have always been pleased with both the work and the timely manner in which it is done.

RV
Ron V.
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Good job again
My truck was running poorly... they diagnosed the prob quickly and fixed it quickly. Second experience and both have been good.

DC
Dakota C.
Tyler, TX
Honda Civic Si
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/04/2018 Category: Service
Dakota said that he didn't look at the charges and the diagnostics were not what it was supposed to be.
This review was collected via phone interview by Customer Research Inc.
Billy H. from Hughes Automotive responded on 12/06/2018

Thank you for the time to review. The diagnostic charge was a minimum one hour charge for the diagnosis of a blown head gasket on the Honda. That is standard charge when no repairs other than diagnostics are performed. Thank you for your business and let us know if we can help you with your repair!

Billy


HS
Hopkinson S.
Tyler, TX
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018
Friendly, honest, competent
Billy was able to get my repairs done at half what the dealer quoted. He is friendly and did not try to squeeze out more money than the repair was worth.

PH
Paula H.
Tyler, TX
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Honest
Always have great experience taking my car there.
Always fair and explains things to me, not just handing me a bill.
I am a widow and they make sure my car is running safe when I am going out of town.

Paula Holloway

JT
Joshua T.
Tyler, TX
Dodge Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/15/2018 Category: Service
Joshua said it was pretty good and he didn'ty really have an problems, but it took a little while. He said when he broke down at the parts store he called this business to ask if he could purchase the part there and have this business install it. They told him no, that they would sell him the part themselves and then warranty the work. It took 45 minutes for the part to show up and it was from the same parts store that this business refused to let him purchase the part from himself. It was a $130 part but this business charged him $330, which means they charged him for 2 hours of labor when it only took them 30 minutes to install.
This review was collected via phone interview by Customer Research Inc.
Billy H. from Hughes Automotive responded on 11/19/2018

Our mistake for getting you done quickly while you waited. I will not happen again. 


CT
Charlie T.
Texas
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Charlie said he has never had any problems. They were quick and the price was reasonable. They did a great job, and got him in and out.
This review was collected via phone interview by Customer Research Inc.

WH
Wanda H.
Tyler, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Awesome as usual
Our primary vehicle went out and we were headed out of town. He got us in last minute on a Friday afternoon and has us fixed up and on our way. Honest, hardworking people!

DE
David E.
Texas
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
David said they took a little longer on his vehicle because it is older. The service department was really busy and kept in touch with him. He appreciates doing business with them, and the turnaround was quick after they found a part. He will continue to go back. He likes their honesty and likes them for being up front.
This review was collected via phone interview by Customer Research Inc.

BZ
Bill Z.
Texas
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Bill said that the place and Billy are always great, it's the reason he keeps going there.
This review was collected via phone interview by Customer Research Inc.

LW
Lloyd W.
Tyler, TX
Nissan Frontier 4WD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Lloyd said he has been going to this business for 25 years and the owner has always done a good job.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Texas
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Mike said they provided good service.
This review was collected via phone interview by Customer Research Inc.

MM
Mashanda M.
Tyler, TX
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Mashanda said her vehicle is running well.
This review was collected via phone interview by Customer Research Inc.

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