Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

325 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 4 days ago

Reviews


JD
Joe D.
Tyler, TX
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
Coolant leak
Thank you for contacting us regarding the review I submitted. Your quickness and eagerness to resolve the issue was amazing. Sorry we did not give you another chance to resolve the issue. We will continue to use Hughes Automotive for our auto repairs. Look forward to do business with you in the future.
I know my husband has used you for years but this was my first time. Did not mean to be so harsh, just was upset it was not fixed. In the future will contact you first if there is a problem since I now feel certain it will be addressed and resolved.
Thank you so very much.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/28/2018
Coolant leak
A week to 10 after having the coolant leak repaired it began leaking again. Just took vehicle to the dealer. Would be nice if there were a 30 day guarantee on the work and it could be taken back and fixed at no charge for labor if the additional work had not actually repaired the problem.
Thank you.
Billy H. from Hughes Automotive responded on 03/28/2018

Hi Joe,
There is a one year warranty on the work that is performed. A hose was found leaking and replaced. I will be glad to warranty the hose if needed! 
Thank you for your business.

Billy


KB
Kameron B.
Ocala, FL
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Student
Good quality service at a fair price.

TM
Tuck M.
Overton, TX
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Tuck said the business is twice as good as people think.
This review was collected via phone interview by Customer Research Inc.

HM
Harry M.
Tyler, TX
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
Oil change
We have been using Hughes Automotive for many years and have always been pleased with both the work and the timely manner in which it is done.

RV
Ron V.
Toyota Tundra 4WD Truck
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Good job again
My truck was running poorly... they diagnosed the prob quickly and fixed it quickly. Second experience and both have been good.

DC
Dakota C.
Tyler, TX
Honda Civic Si
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/04/2018 Category: Service
Dakota said that he didn't look at the charges and the diagnostics were not what it was supposed to be.
This review was collected via phone interview by Customer Research Inc.
Billy H. from Hughes Automotive responded on 12/06/2018

Thank you for the time to review. The diagnostic charge was a minimum one hour charge for the diagnosis of a blown head gasket on the Honda. That is standard charge when no repairs other than diagnostics are performed. Thank you for your business and let us know if we can help you with your repair!

Billy


HS
Hopkinson S.
Tyler, TX
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018
Friendly, honest, competent
Billy was able to get my repairs done at half what the dealer quoted. He is friendly and did not try to squeeze out more money than the repair was worth.

PH
Paula H.
Tyler, TX
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018
Honest
Always have great experience taking my car there.
Always fair and explains things to me, not just handing me a bill.
I am a widow and they make sure my car is running safe when I am going out of town.

Paula Holloway

JT
Joshua T.
Tyler, TX
Dodge Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/15/2018 Category: Service
Joshua said it was pretty good and he didn'ty really have an problems, but it took a little while. He said when he broke down at the parts store he called this business to ask if he could purchase the part there and have this business install it. They told him no, that they would sell him the part themselves and then warranty the work. It took 45 minutes for the part to show up and it was from the same parts store that this business refused to let him purchase the part from himself. It was a $130 part but this business charged him $330, which means they charged him for 2 hours of labor when it only took them 30 minutes to install.
This review was collected via phone interview by Customer Research Inc.
Billy H. from Hughes Automotive responded on 11/19/2018

Our mistake for getting you done quickly while you waited. I will not happen again. 


CT
Charlie T.
Texas
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Charlie said he has never had any problems. They were quick and the price was reasonable. They did a great job, and got him in and out.
This review was collected via phone interview by Customer Research Inc.

WH
Wanda H.
Tyler, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Awesome as usual
Our primary vehicle went out and we were headed out of town. He got us in last minute on a Friday afternoon and has us fixed up and on our way. Honest, hardworking people!

BZ
Bill Z.
Texas
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Bill said that the place and Billy are always great, it's the reason he keeps going there.
This review was collected via phone interview by Customer Research Inc.

DE
David E.
Texas
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
David said they took a little longer on his vehicle because it is older. The service department was really busy and kept in touch with him. He appreciates doing business with them, and the turnaround was quick after they found a part. He will continue to go back. He likes their honesty and likes them for being up front.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
Texas
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Mike said they provided good service.
This review was collected via phone interview by Customer Research Inc.

LW
Lloyd W.
Tyler, TX
Nissan Frontier 4WD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Lloyd said he has been going to this business for 25 years and the owner has always done a good job.
This review was collected via phone interview by Customer Research Inc.

MM
Mashanda M.
Tyler, TX
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Mashanda said her vehicle is running well.
This review was collected via phone interview by Customer Research Inc.

RO
Roy O.
Texas
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Roy said they were quick, to the point, and had no hidden agendas.
This review was collected via phone interview by Customer Research Inc.

ER
Erin R.
Bullard, TX
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018
Tom cat 🐱
I feel like I can trust you & not have to worry
about getting “the run around”.
Friendly, helpful service.

LT
Lilly T.
Chandler, TX
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Lilly said she has been going there for years.
This review was collected via phone interview by Customer Research Inc.

JL
Jeff L.
Texas
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Jeff said they did a good job which he appreciated.
This review was collected via phone interview by Customer Research Inc.