Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

299 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
100% Would Recommend
Latest Review 3 days ago

Reviews


JD
Joe D.
Tyler, TX
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
Coolant leak
Thank you for contacting us regarding the review I submitted. Your quickness and eagerness to resolve the issue was amazing. Sorry we did not give you another chance to resolve the issue. We will continue to use Hughes Automotive for our auto repairs. Look forward to do business with you in the future.
I know my husband has used you for years but this was my first time. Did not mean to be so harsh, just was upset it was not fixed. In the future will contact you first if there is a problem since I now feel certain it will be addressed and resolved.
Thank you so very much.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/28/2018
Coolant leak
A week to 10 after having the coolant leak repaired it began leaking again. Just took vehicle to the dealer. Would be nice if there were a 30 day guarantee on the work and it could be taken back and fixed at no charge for labor if the additional work had not actually repaired the problem.
Thank you.
Billy H. from Hughes Automotive responded on 03/28/2018

Hi Joe,
There is a one year warranty on the work that is performed. A hose was found leaking and replaced. I will be glad to warranty the hose if needed! 
Thank you for your business.

Billy


JN
Jerry N.
Tyler, TX
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
great job
Billy and his team are very nice and helpful. They do the job in a timely manner, They have been doing work for me and my son for many years.

JP
Jack P.
Texas
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Service
Jack said it is never cheap enough
This review was collected via phone interview by Customer Research Inc.

HM
Harry M.
Tyler, TX
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Latest Repair
I know I can trust what they tell me about my auto. They are honest about the problem and only do what is necessary to correct the problem.

WC
Waylon C.
Texas
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Waylon said the business is very honest and the work is always fine. They make it easy and they are the best.
This review was collected via phone interview by Customer Research Inc.

CB
Cassandra B.
Tyler, TX
Jeep Liberty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
Cassandra said her brother thinks it a good automotive business.
This review was collected via phone interview by Customer Research Inc.

TS
Tommy S.
Tyler, TX
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Tommy said he has been working with the business for a long time. He would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

TM
Todd M.
Texas
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Todd said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

NB
Nicolas B.
Bullard, TX
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Nicholas said it was nice at this business and the staff finished with his vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.

GE
Gene E.
Tyler, TX
GMC Jimmy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Gene said he is impressed.
This review was collected via phone interview by Customer Research Inc.

SP
Sport P.
Texas
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Sport said that he absolutely recommends this business. The prices are fair and the service is quick.
This review was collected via phone interview by Customer Research Inc.

RS
Ricki S.
Texas
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Ricki said they just did $6000 worth of work on her vehicle. They are always super helpful. They always let her bring her vehicle in when ever she needs to. They are never too busy.
This review was collected via phone interview by Customer Research Inc.

AK
Akiva K.
Tyler, TX
Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2018 Category: Service
Akiva said the employees were nice and their service was good. Her vehicle is running well.
This review was collected via phone interview by Customer Research Inc.

JS
Jim S.
Texas
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Jim said this business is good at what they do. He would recommend them.
This review was collected via phone interview by Customer Research Inc.

HF
Henry F.
Tyler, TX
Toyota Venza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Henry said the business is the best in town. They are really dependable and the mechanics do outstanding work.
This review was collected via phone interview by Customer Research Inc.

SA
Shannon A.
Flint, TX
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Shannon said the staff always does a good job.
This review was collected via phone interview by Customer Research Inc.

LP
Lynn P.
Texas
Ford Super Duty F-250 SRW
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Lynn said, he would recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

SB
Steve B.
Texas
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Steve said the business did what they said they would do and they did it on time.
This review was collected via phone interview by Customer Research Inc.

GO
Greg O.
Tyler, TX
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Greg said he was happy with everything at the business.
This review was collected via phone interview by Customer Research Inc.

RJ
Roderick J.
Texas
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Roderick said that he is a return customer and they always treat him right.
This review was collected via phone interview by Customer Research Inc.

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