Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

267 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
100% Would Recommend
Latest Review 3 days ago

Reviews


JD
Joe D.
Tyler, TX
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
Coolant leak
Thank you for contacting us regarding the review I submitted. Your quickness and eagerness to resolve the issue was amazing. Sorry we did not give you another chance to resolve the issue. We will continue to use Hughes Automotive for our auto repairs. Look forward to do business with you in the future.
I know my husband has used you for years but this was my first time. Did not mean to be so harsh, just was upset it was not fixed. In the future will contact you first if there is a problem since I now feel certain it will be addressed and resolved.
Thank you so very much.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/28/2018
Coolant leak
A week to 10 after having the coolant leak repaired it began leaking again. Just took vehicle to the dealer. Would be nice if there were a 30 day guarantee on the work and it could be taken back and fixed at no charge for labor if the additional work had not actually repaired the problem.
Thank you.
Billy H. from Hughes Automotive responded on 03/28/2018

Hi Joe,
There is a one year warranty on the work that is performed. A hose was found leaking and replaced. I will be glad to warranty the hose if needed! 
Thank you for your business.

Billy


ES
Eric S.
Tyler, TX
Chevrolet Caprice
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018
Review
Reasonable prices want take short cuts and stay on it till the job figured out

BM
Brian M.
Tyler, TX
Ford Ranger
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/26/2018
Fast and Efficient
Great people there. I trust them to do good work for an honest price. I highly recommend them.

RB
Ryan B.
Overton, TX
Chevrolet Suburban
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2018 Category: Service
Ryan said he spent 80.00 on a switch that was suppose to fix the old pressure gauge. After they repaired it, the engine light came back on. He stated he feels he spent additional 80.00 that he did not need to.
This review was collected via phone interview by Customer Research Inc.

SV
Shawn V.
Kilgore, TX
Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/29/2018 Category: Service
Shawn said the staff got the vehicle in at the last minute. They diagnosed the vehicle quickly, but the pricing was a little too high.
This review was collected via phone interview by Customer Research Inc.

SP
Steve P.
Frankston, TX
Volkswagen Jetta Sedan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2018
Billy has a good attitude toward people
good people with good knowledge of the automobiles they service.

TJ
Terrie J.
Lindale, TX
Nissan Frontier 4WD
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/07/2018
Nice people that worked my vehicle right in.
Happy cat welcomed me at the door and kept me occupied while I waited. Nice people that worked my truck in later in the day and had me out as quick as possible.
I would recommend to anyone looking for a good mechanic.

DB
Dale B.
Tyler, TX
Chevrolet Malibu
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2018 Category: Service
Dale said the service was good, but the air conditioning is not working again. This is in a convenient area for her.
This review was collected via phone interview by Customer Research Inc.

MB
Myra B.
Tyler, TX
Honda CR-V
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2017
Very Responsive
Got the car right in. Unfortunately had to wait for a part and bring the car back later. But, all in all, very responsive service and everything is working.

RM
Rodney M.
Arp, TX
Ford F-150
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2017 Category: Service
Rodney said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

LJ
Lyn J.
Winona, TX
Jaguar S-TYPE
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2017
Pretty good service, nice people.
Service is good and runs fine but lots of black greasy fingerprints I can't get off of upholstery and fabric
Billy H. from Hughes Automotive responded on 10/04/2017

Sorry for the fingerprints! Let us help yu with that when you have time.

Billy


CR
Craig R.
Flint, TX
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2017 Category: Service
Craig said he likes working with this facility. They have always done him right. He has been doing business with them for the past 10 years.
This review was collected via phone interview by Customer Research Inc.
Billy H. from Hughes Automotive responded on 09/22/2017

Thanks for the 4-star review, Craig! We look forward to working with you for the next 10!


SM
Steven M.
Texas
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2017 Category: Service
Steve said they did a great job.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Tyler, TX
Subaru Impreza
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2016 Category: Service
David said when he got his vehicle back from this business, it was greasy. He said there was grease on the hood, fender and the drivers door, which he thought was unprofessional.
This review was collected via phone interview by Customer Research Inc.

AT
Ann T.
Tyler, TX
Ford Explorer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2016 Category: Service
Ann said she was happy with the service at this business but she had to rent a vehicle for 8 days, while her service was being completed.
This review was collected via phone interview by Customer Research Inc.
Billy H. from Hughes Automotive responded on 10/24/2016

Ms. Tibiletti called me after the phone call review. She was caught off guard and gave some mis-information. She says it would definitley be 5 stars! and all of her work has been done in a day so no need for a rental car!
Thank you the continued businees!! 


MT
Manuel T.
Whitehouse, TX
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Manuel said they were fast and quick.
This review was collected via phone interview by Customer Research Inc.

DB
Debra B.
Texas
Dodge Avenger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Debra said everything was great, they did what they could to fix it.
This review was collected via phone interview by Customer Research Inc.

JB
Jerome B.
Tyler, TX
GMC Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
1985 gmc pickup
I own a 1985 gmc pickup up which btw I absolutely love but since I’ve owned it I have been experiencing cranking issues and no one could determine what the problem was so then I decided to take it to Hughes automotive and within a couple hours they had her purring like a kitten. Great work guys and I will definitely be back

HH
Harry H.
Tyler, TX
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Harry said he has had nothing but good experience at the business. The service was good.
This review was collected via phone interview by Customer Research Inc.

RJ
Rodney J.
Texas
Mercury Mariner
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Rodney said the staff were nice and fair. The business provided honest service.
This review was collected via phone interview by Customer Research Inc.

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