Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

289 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
100% Would Recommend
Latest Review 8 days ago

Reviews


JD
Joe D.
Tyler, TX
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
Coolant leak
Thank you for contacting us regarding the review I submitted. Your quickness and eagerness to resolve the issue was amazing. Sorry we did not give you another chance to resolve the issue. We will continue to use Hughes Automotive for our auto repairs. Look forward to do business with you in the future.
I know my husband has used you for years but this was my first time. Did not mean to be so harsh, just was upset it was not fixed. In the future will contact you first if there is a problem since I now feel certain it will be addressed and resolved.
Thank you so very much.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/28/2018
Coolant leak
A week to 10 after having the coolant leak repaired it began leaking again. Just took vehicle to the dealer. Would be nice if there were a 30 day guarantee on the work and it could be taken back and fixed at no charge for labor if the additional work had not actually repaired the problem.
Thank you.
Billy H. from Hughes Automotive responded on 03/28/2018

Hi Joe,
There is a one year warranty on the work that is performed. A hose was found leaking and replaced. I will be glad to warranty the hose if needed! 
Thank you for your business.

Billy


AK
Akiva K.
Tyler, TX
Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2018 Category: Service
Akiva said the employees were nice and their service was good. Her vehicle is running well.
This review was collected via phone interview by Customer Research Inc.

DL
David L.
Texas
Chevrolet HHR
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Service
David said they did good work and they did it quickly. It wasn't exceedingly expensive.
This review was collected via phone interview by Customer Research Inc.

ES
Eric S.
Tyler, TX
Chevrolet Caprice
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018
Review
Reasonable prices want take short cuts and stay on it till the job figured out

BM
Brian M.
Tyler, TX
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/26/2018
Fast and Efficient
Great people there. I trust them to do good work for an honest price. I highly recommend them.

RB
Ryan B.
Overton, TX
Chevrolet Suburban
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2018 Category: Service
Ryan said he spent 80.00 on a switch that was suppose to fix the old pressure gauge. After they repaired it, the engine light came back on. He stated he feels he spent additional 80.00 that he did not need to.
This review was collected via phone interview by Customer Research Inc.

SV
Shawn V.
Kilgore, TX
Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/29/2018 Category: Service
Shawn said the staff got the vehicle in at the last minute. They diagnosed the vehicle quickly, but the pricing was a little too high.
This review was collected via phone interview by Customer Research Inc.

SP
Steve P.
Frankston, TX
Volkswagen Jetta Sedan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2018
Billy has a good attitude toward people
good people with good knowledge of the automobiles they service.

TJ
Terrie J.
Lindale, TX
Nissan Frontier 4WD
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/07/2018
Nice people that worked my vehicle right in.
Happy cat welcomed me at the door and kept me occupied while I waited. Nice people that worked my truck in later in the day and had me out as quick as possible.
I would recommend to anyone looking for a good mechanic.

DB
Dale B.
Tyler, TX
Chevrolet Malibu
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2018 Category: Service
Dale said the service was good, but the air conditioning is not working again. This is in a convenient area for her.
This review was collected via phone interview by Customer Research Inc.

MB
Myra B.
Tyler, TX
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2017
Very Responsive
Got the car right in. Unfortunately had to wait for a part and bring the car back later. But, all in all, very responsive service and everything is working.

RM
Rodney M.
Arp, TX
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2017 Category: Service
Rodney said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

LJ
Lyn J.
Winona, TX
Jaguar S-TYPE
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2017
Pretty good service, nice people.
Service is good and runs fine but lots of black greasy fingerprints I can't get off of upholstery and fabric
Billy H. from Hughes Automotive responded on 10/04/2017

Sorry for the fingerprints! Let us help yu with that when you have time.

Billy


CR
Craig R.
Flint, TX
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2017 Category: Service
Craig said he likes working with this facility. They have always done him right. He has been doing business with them for the past 10 years.
This review was collected via phone interview by Customer Research Inc.
Billy H. from Hughes Automotive responded on 09/22/2017

Thanks for the 4-star review, Craig! We look forward to working with you for the next 10!


SM
Steven M.
Texas
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2017 Category: Service
Steve said they did a great job.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Tyler, TX
Subaru Impreza
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2016 Category: Service
David said when he got his vehicle back from this business, it was greasy. He said there was grease on the hood, fender and the drivers door, which he thought was unprofessional.
This review was collected via phone interview by Customer Research Inc.

AT
Ann T.
Tyler, TX
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2016 Category: Service
Ann said she was happy with the service at this business but she had to rent a vehicle for 8 days, while her service was being completed.
This review was collected via phone interview by Customer Research Inc.
Billy H. from Hughes Automotive responded on 10/24/2016

Ms. Tibiletti called me after the phone call review. She was caught off guard and gave some mis-information. She says it would definitley be 5 stars! and all of her work has been done in a day so no need for a rental car!
Thank you the continued businees!! 


RS
Ricki S.
Texas
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Ricki said they just did $6000 worth of work on her vehicle. They are always super helpful. They always let her bring her vehicle in when ever she needs to. They are never too busy.
This review was collected via phone interview by Customer Research Inc.

JS
Jim S.
Texas
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Jim said this business is good at what they do. He would recommend them.
This review was collected via phone interview by Customer Research Inc.

HF
Henry F.
Tyler, TX
Toyota Venza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Henry said the business is the best in town. They are really dependable and the mechanics do outstanding work.
This review was collected via phone interview by Customer Research Inc.

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