Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

330 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 4 days ago

Reviews


JD
Joe D.
Tyler, TX
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
Coolant leak
Thank you for contacting us regarding the review I submitted. Your quickness and eagerness to resolve the issue was amazing. Sorry we did not give you another chance to resolve the issue. We will continue to use Hughes Automotive for our auto repairs. Look forward to do business with you in the future.
I know my husband has used you for years but this was my first time. Did not mean to be so harsh, just was upset it was not fixed. In the future will contact you first if there is a problem since I now feel certain it will be addressed and resolved.
Thank you so very much.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/28/2018
Coolant leak
A week to 10 after having the coolant leak repaired it began leaking again. Just took vehicle to the dealer. Would be nice if there were a 30 day guarantee on the work and it could be taken back and fixed at no charge for labor if the additional work had not actually repaired the problem.
Thank you.
Billy H. from Hughes Automotive responded on 03/28/2018

Hi Joe,
There is a one year warranty on the work that is performed. A hose was found leaking and replaced. I will be glad to warranty the hose if needed! 
Thank you for your business.

Billy


DC
Dakota C.
Tyler, TX
Honda Civic Si
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/04/2018 Category: Service
Dakota said that he didn't look at the charges and the diagnostics were not what it was supposed to be.
This review was collected via phone interview by Customer Research Inc.
Billy H. from Hughes Automotive responded on 12/06/2018

Thank you for the time to review. The diagnostic charge was a minimum one hour charge for the diagnosis of a blown head gasket on the Honda. That is standard charge when no repairs other than diagnostics are performed. Thank you for your business and let us know if we can help you with your repair!

Billy


JT
Joshua T.
Tyler, TX
Dodge Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/15/2018 Category: Service
Joshua said it was pretty good and he didn'ty really have an problems, but it took a little while. He said when he broke down at the parts store he called this business to ask if he could purchase the part there and have this business install it. They told him no, that they would sell him the part themselves and then warranty the work. It took 45 minutes for the part to show up and it was from the same parts store that this business refused to let him purchase the part from himself. It was a $130 part but this business charged him $330, which means they charged him for 2 hours of labor when it only took them 30 minutes to install.
This review was collected via phone interview by Customer Research Inc.
Billy H. from Hughes Automotive responded on 11/19/2018

Our mistake for getting you done quickly while you waited. I will not happen again. 


TH
Tom H.
Tyler, TX
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/06/2019
Honda motor replaced
Over all the new motor seems to be running as expected. I have 2 issues that need to be investigated. It appears the water pump intermittently has a high squeak. And the a/c was working before does not cool. Need to determine if the Freon discharged with the motor change out. Other than that things seem to be fine at this time. The fifth star with held until these two issues are looked into further.

JP
Jack P.
Texas
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/21/2018 Category: Service
Jack said it is never cheap enough
This review was collected via phone interview by Customer Research Inc.

CB
Cassandra B.
Tyler, TX
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
Cassandra said her brother thinks it a good automotive business.
This review was collected via phone interview by Customer Research Inc.

AK
Akiva K.
Tyler, TX
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2018 Category: Service
Akiva said the employees were nice and their service was good. Her vehicle is running well.
This review was collected via phone interview by Customer Research Inc.

DL
David L.
Texas
Chevrolet HHR
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2018 Category: Service
David said they did good work and they did it quickly. It wasn't exceedingly expensive.
This review was collected via phone interview by Customer Research Inc.

ES
Eric S.
Tyler, TX
Chevrolet Caprice
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018
Review
Reasonable prices want take short cuts and stay on it till the job figured out

BM
Brian M.
Tyler, TX
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/26/2018
Fast and Efficient
Great people there. I trust them to do good work for an honest price. I highly recommend them.

RB
Ryan B.
Overton, TX
Chevrolet Suburban
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2018 Category: Service
Ryan said he spent 80.00 on a switch that was suppose to fix the old pressure gauge. After they repaired it, the engine light came back on. He stated he feels he spent additional 80.00 that he did not need to.
This review was collected via phone interview by Customer Research Inc.

SV
Shawn V.
Kilgore, TX
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/29/2018 Category: Service
Shawn said the staff got the vehicle in at the last minute. They diagnosed the vehicle quickly, but the pricing was a little too high.
This review was collected via phone interview by Customer Research Inc.

SP
Steve P.
Frankston, TX
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2018
Billy has a good attitude toward people
good people with good knowledge of the automobiles they service.

TJ
Terrie J.
Lindale, TX
Nissan Frontier 4WD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/07/2018
Nice people that worked my vehicle right in.
Happy cat welcomed me at the door and kept me occupied while I waited. Nice people that worked my truck in later in the day and had me out as quick as possible.
I would recommend to anyone looking for a good mechanic.

DB
Dale B.
Tyler, TX
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2018 Category: Service
Dale said the service was good, but the air conditioning is not working again. This is in a convenient area for her.
This review was collected via phone interview by Customer Research Inc.

MB
Myra B.
Tyler, TX
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/21/2017
Very Responsive
Got the car right in. Unfortunately had to wait for a part and bring the car back later. But, all in all, very responsive service and everything is working.

RM
Rodney M.
Arp, TX
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2017 Category: Service
Rodney said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

LJ
Lyn J.
Winona, TX
Jaguar S-TYPE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2017
Pretty good service, nice people.
Service is good and runs fine but lots of black greasy fingerprints I can't get off of upholstery and fabric
Billy H. from Hughes Automotive responded on 10/04/2017

Sorry for the fingerprints! Let us help yu with that when you have time.

Billy


CR
Craig R.
Flint, TX
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/31/2017 Category: Service
Craig said he likes working with this facility. They have always done him right. He has been doing business with them for the past 10 years.
This review was collected via phone interview by Customer Research Inc.
Billy H. from Hughes Automotive responded on 09/22/2017

Thanks for the 4-star review, Craig! We look forward to working with you for the next 10!


SM
Steven M.
Texas
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2017 Category: Service
Steve said they did a great job.
This review was collected via phone interview by Customer Research Inc.

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