Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

267 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
100% Would Recommend
Latest Review 3 days ago

Reviews


JD
Joe D.
Tyler, TX
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
Coolant leak
Thank you for contacting us regarding the review I submitted. Your quickness and eagerness to resolve the issue was amazing. Sorry we did not give you another chance to resolve the issue. We will continue to use Hughes Automotive for our auto repairs. Look forward to do business with you in the future.
I know my husband has used you for years but this was my first time. Did not mean to be so harsh, just was upset it was not fixed. In the future will contact you first if there is a problem since I now feel certain it will be addressed and resolved.
Thank you so very much.

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/28/2018
Coolant leak
A week to 10 after having the coolant leak repaired it began leaking again. Just took vehicle to the dealer. Would be nice if there were a 30 day guarantee on the work and it could be taken back and fixed at no charge for labor if the additional work had not actually repaired the problem.
Thank you.
Billy H. from Hughes Automotive responded on 03/28/2018

Hi Joe,
There is a one year warranty on the work that is performed. A hose was found leaking and replaced. I will be glad to warranty the hose if needed! 
Thank you for your business.

Billy


MT
Manuel T.
Whitehouse, TX
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Manuel said they were fast and quick.
This review was collected via phone interview by Customer Research Inc.

DB
Debra B.
Texas
Dodge Avenger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Debra said everything was great, they did what they could to fix it.
This review was collected via phone interview by Customer Research Inc.

JB
Jerome B.
Tyler, TX
GMC Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
1985 gmc pickup
I own a 1985 gmc pickup up which btw I absolutely love but since I’ve owned it I have been experiencing cranking issues and no one could determine what the problem was so then I decided to take it to Hughes automotive and within a couple hours they had her purring like a kitten. Great work guys and I will definitely be back

HH
Harry H.
Tyler, TX
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Harry said he has had nothing but good experience at the business. The service was good.
This review was collected via phone interview by Customer Research Inc.

RJ
Rodney J.
Texas
Mercury Mariner
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Rodney said the staff were nice and fair. The business provided honest service.
This review was collected via phone interview by Customer Research Inc.

EE
Ernest E.
Texas
Chevrolet Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Ernest said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

SB
Steve B.
Texas
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Steve said they did a good job and were helpful in fixing his air conditioner. He appreciates them and will give them more business.
This review was collected via phone interview by Customer Research Inc.

SD
Steve D.
Tyler, TX
Ford Ranchero
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Steve said that this facility is the best.
This review was collected via phone interview by Customer Research Inc.

DB
Danny B.
Tyler, TX
Mercury Cougar
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Danny said the facility did a good job.
This review was collected via phone interview by Customer Research Inc.

TR
Tony R.
Bullard, TX
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05/23/2018
Best in Tyler!
I heard about Hughes a couple of years ago when my regular mechanic retired. I took my daughter's car to them for repairs, and man am I glad I did! They were more than helpful, and very reasonable! Now, I take all my vehicles to them for service. Actually, they are the best in East Texas, not just Tyler!!!

MB
Mike B.
Texas
Chevrolet Camaro
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2018 Category: Service
Mike said the staff were quick in getting to his vehicle and getting the work done. He said he thought he was going to be stuck without a vehicle over the weekend, but they were able to get it back to him in a timely fashion, on Friday, which he appreciated.
This review was collected via phone interview by Customer Research Inc.

ES
Eric S.
Tyler, TX
Chevrolet Caprice
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018
Review
Reasonable prices want take short cuts and stay on it till the job figured out

GO
Greg O.
Tyler, TX
Chevrolet Silverado SS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Greg said he felt like the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

MS
Mari S.
Tyler, TX
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018
Great customer service!
I just started visiting Hughes Automotive and I am already impressed by their warm and professional customer service and how easy it is to have questions answered and make appointments.

TA
Thomas A.
Texas
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Thomas said the staff did what was needed and they met all his expectations.
This review was collected via phone interview by Customer Research Inc.

JC
Jose C.
Texas
Acura TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Jose said there are no problems with his vehicle.
This review was collected via phone interview by Customer Research Inc.

MP
Marc P.
Tyler, TX
Nissan Xterra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Marc said the business did a good job and he will use them again.
This review was collected via phone interview by Customer Research Inc.

SW
Steven W.
Tyler, TX
Ford LTD Crown Victoria
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Steven said this business always does a good job and they finish on time.
This review was collected via phone interview by Customer Research Inc.

DD
Danny D.
Texas
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Danny said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

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