Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

281 Reviews

99% Would Recommend
Latest Review 15 days ago

Reviews


TG
Terry G.
West Chester, PA
Lexus GX 470
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2017
Action
I had a standard inspection and was not happy with the fact that in my I got charged with excessive payments for labor for Simply having lightbulbs replaced .. I made that clear when I left.
Dave B. from West Goshen Automotive & Fleet Services responded on 06/15/2017

Terry,  I believe that a review should be based on your entire experience, from start to finish, including, but not limited to, the conversation that took place when you authorized the work which was performed.  It is disappointing that you chose to give a bad review  That being said, we typically charge less than factory book time for bulb replacement, in checking book time you would have incurred an additional $72.10  I believe what you were charged was more then fair.  If you would like to discuss this matter further, please feel free to call me, or stop in 


ZN
Zachary N.
Lebanon, PA
Jeep Grand Cherokee
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/17/2016
quick service, but grossly overpriced
My car broke down and needed towed for repairs for a new starter. This is an easy job, and a brand new starter costs about $150 from the local Autozone. I knew I was going to get raked over the coals no matter where I went, but West Goshen Auto charged $221.92+tax for a refurbished starter, and after labor and replacing a battery cable, my bill was $539.73... more than 3.5x what it would cost to do it myself! On the plus side, they were able to provide a fast turnaround.
Dave B. from West Goshen Automotive & Fleet Services responded on 11/22/2016

We apologize if you feel you were overcharged.  We do our best to be competative.  We use only quality parts.  Your labor rate also included, diagnostic time and a battery cable replacement. 
We appreciate your business.


PC
Patricia C.
West Chester, PA
Ford Escape
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2018
Great place
Everyone was friendly and efficient.

AS
Ana S.
West Chester, PA
Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/28/2017
Location and Shuttle Vehicle
People are very friendly and trustworthy. The value for the work is great. My last experience however, it took much longer than what I had been told. I left the car at 8am and was told it would be no later than 10.00 or 11.00am. Well, it wasn't until noon. So the extra waiting time was an inconvenience.

CF
Colleen F.
West Chester, PA
Toyota Camry Solara
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2017
Always professional, fair pricing and great work!
I was just a little surprised this visit that I waited for a while, but I think it was just a scheduling error. They still got me out of there in reasonable time, so not really a big deal. I have recommended West Goshen Auto to lots of people; even my community website. Keep up the good work!!

GM
George M.
West Chester, PA
Dodge Magnum
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2017
First time, So far so good, will know more with next vehicle
Dodge runs much better, Thank You

DB
Dan B.
West Chester, PA
Ford Econoline
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2017
Work done as expected and on time
The folks at West Goshen are friendly, thorough and a pleasure to wirk with.

DM
Donna M.
West Chester, PA
Acura TL
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2017
Good trained people
They are always helpful although my car is tied up for the entire day. But they do transport me back and forth to my home.

JS
Joseph S.
West Chester, PA
GMC Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/27/2017
Owner involvement
I had only stopped in to make an appointment for oil change and left a short while later and not having to go back or make other arrangements. They know the history of my vehicle so every is up to speed about issues that might be problems.

EW
Edward W.
West Chester, PA
Lexus GS 350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018
Service interval
As usual, a great experience ate West Goshen Automotive.
Dave and his crew provide an honest service at a reasonable price.
Thanks Dave.

SW
Sandra W.
West Chester, PA
Toyota Prius
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018
Service
Competent, thorough, reasonably priced.

PB
Patrice B.
West Chester, PA
Saturn SL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018
Oil change and tune up
The service is excellent.

RM
Robert M.
West Chester, PA
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Back on the road
Well run, trustworthy operation!

Anonymous avatar
Verified Customer
West Chester, PA
Kia Sorento
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
Quality work
Always quality work and only the required work. Friendly, helpful folks. Have had my vehicles serviced here for 20 years.

WH
William H.
Havertown, PA
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018
Timely, Fair and Trustworthy
Timely, Fair and Trustworthy

DM
Donna M.
West Chester, PA
Acura TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018
As usual, they provided me with excellent service.
This time. I go in and out in about 40 minutes. Thanks .

RT
Richard T.
West Chester, PA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Great service
I tell all my friends about the great service and professional treatment you get at West Goshen Auto. It’s a nice change to deal with such knowledgeable people.

SM
Stephen M.
Exton, PA
Chevrolet Cruze
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Another great experience with West Goshen Automotive
If you live in the West Chester area, this is the place to go. Great service, fair pricing, very honest! I would never go anywhere else. Thanks Dave and your team for another job well done.

SW
Sheryl W.
West Chester, PA
Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018
Always a great experience at West Goshen Automotive
I've had a few experiences with West Goshen Automotive, and every one of them has been nothing but positive. Dave Brimble has always squeezed me in when I show up with a nail or screw in my tire (happens more often than I'd like!). This year he fixed the tire, replaced my windshield wipers and then scheduled my inspection for the next week and it was done very quickly so I wasn't too late for work. Dave is always very nice and professional and this last time I found out we grew up in the same town, so that makes me like West Goshen Automotive even more. This is where I'll be going for all our our car maintenance going forward. Thanks so much for all your help!

WP
Wanda P.
Coatesville, PA
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018
Quality service
Always courteous and efficient

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