Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

310 Reviews

99% Would Recommend
Latest Review about 11 hours ago

Reviews


TG
Terry G.
West Chester, PA
Lexus GX 470
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2017
Action
I had a standard inspection and was not happy with the fact that in my I got charged with excessive payments for labor for Simply having lightbulbs replaced .. I made that clear when I left.
Dave B. from West Goshen Automotive & Fleet Services responded on 06/15/2017

Terry,  I believe that a review should be based on your entire experience, from start to finish, including, but not limited to, the conversation that took place when you authorized the work which was performed.  It is disappointing that you chose to give a bad review  That being said, we typically charge less than factory book time for bulb replacement, in checking book time you would have incurred an additional $72.10  I believe what you were charged was more then fair.  If you would like to discuss this matter further, please feel free to call me, or stop in 


ZN
Zachary N.
Lebanon, PA
Jeep Grand Cherokee
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/17/2016
quick service, but grossly overpriced
My car broke down and needed towed for repairs for a new starter. This is an easy job, and a brand new starter costs about $150 from the local Autozone. I knew I was going to get raked over the coals no matter where I went, but West Goshen Auto charged $221.92+tax for a refurbished starter, and after labor and replacing a battery cable, my bill was $539.73... more than 3.5x what it would cost to do it myself! On the plus side, they were able to provide a fast turnaround.
Dave B. from West Goshen Automotive & Fleet Services responded on 11/22/2016

We apologize if you feel you were overcharged.  We do our best to be competative.  We use only quality parts.  Your labor rate also included, diagnostic time and a battery cable replacement. 
We appreciate your business.


PC
Patricia C.
West Chester, PA
Ford Escape
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2018
Great place
Everyone was friendly and efficient.

AS
Ana S.
West Chester, PA
Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/28/2017
Location and Shuttle Vehicle
People are very friendly and trustworthy. The value for the work is great. My last experience however, it took much longer than what I had been told. I left the car at 8am and was told it would be no later than 10.00 or 11.00am. Well, it wasn't until noon. So the extra waiting time was an inconvenience.

CF
Colleen F.
West Chester, PA
Toyota Camry Solara
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2017
Always professional, fair pricing and great work!
I was just a little surprised this visit that I waited for a while, but I think it was just a scheduling error. They still got me out of there in reasonable time, so not really a big deal. I have recommended West Goshen Auto to lots of people; even my community website. Keep up the good work!!

GM
George M.
West Chester, PA
Dodge Magnum
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2017
First time, So far so good, will know more with next vehicle
Dodge runs much better, Thank You

DB
Dan B.
West Chester, PA
Ford Econoline
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2017
Work done as expected and on time
The folks at West Goshen are friendly, thorough and a pleasure to wirk with.

DM
Donna M.
West Chester, PA
Acura TL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2017
Good trained people
They are always helpful although my car is tied up for the entire day. But they do transport me back and forth to my home.

JS
Joseph S.
West Chester, PA
GMC Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/27/2017
Owner involvement
I had only stopped in to make an appointment for oil change and left a short while later and not having to go back or make other arrangements. They know the history of my vehicle so every is up to speed about issues that might be problems.

KS
Kyle S.
West Chester, PA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Smedley Subaru inspection
Schedule on short notice, Did an excellent job, reasonable fee. I think I found where I will be taking all my cars. I would recommend. Larry

LB
Laurie B.
Coatesville, PA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018
Totally reliable
The team at West Goshen are SO professional and they always get my cars repaired and/or serviced quickly and thoroughly. Easy to do business with for many, many years now. Highly recommend them.

JH
Jerome H.
West Chester, PA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Great dependable service
As always West Goshen Automotive provided excellent , timely service . They clearly communicate any necessary repairs . This is all done for a reasonable price in a very professional manner. They make you feel like there is no “dumb question “ and always take the time to thoroughly explain all answers.
Jerry Hanley

RM
Robert M.
West Chester, PA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Dependable
Always gets the job done in a timely manner!

DF
Daniel F.
West Chester, PA
Buick Enclave
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
The only place to take your car for repairs!
Dave and his staff are top notch and always provide quality work at reasonable prices! I have taken all my vehicles (8) to them over the last ten years and feel they are professional and get the job done right the first time. No BS, great communication and easy to do business with. Thanks Dave!!

PM
Patricia M.
West Chester, PA
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
Fixes thing correctly and ethically
Great place, great people and services!

KJ
Ken J.
West Chester, PA
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Subaru Legacy - Service
Prompt scheduling, ride service, the service itself, and notification when service was completed. Fair price.
I am and always have appreciated the people and services rendered for several years.

I have recommended WGA many times.

AD
Anthony D.
West Chester, PA
Lexus ES 330
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
Very Repsonsive and Reasonable, Good communication
I brought my vehicle in today with what I thought was a catastophic problem. Dave Brimble and his crew diagnosed the problem immediately and it turned out to be very minor and took only a few minutes to fix. I was on my way in no time and instead of an expensive repair, it was nothing. No upselling, just honest, professional service. THANKS, DAVE!

JF
Jennifer F.
West Chester, PA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Best Place to take your vehicle
Dave and the team at WG Automotive are always a pleasure to work with. I never feel taken advantage of due to my lack of car knowledge and the service is always fast and done correctly. I will continue to take all of our vehicles to WG for service.

EW
Edward W.
West Chester, PA
Lexus GS 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Good guys
Dave and his staff are honest and knowledgeable.

RS
Rita S.
West Chester, PA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
BMW
Service was quick, staff is great, estimate was fair!

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