Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

347 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


TG
Terry G.
West Chester, PA
Lexus GX 470
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2017
Action
I had a standard inspection and was not happy with the fact that in my I got charged with excessive payments for labor for Simply having lightbulbs replaced .. I made that clear when I left.
Dave B. from West Goshen Automotive & Fleet Services responded on 06/15/2017

Terry,  I believe that a review should be based on your entire experience, from start to finish, including, but not limited to, the conversation that took place when you authorized the work which was performed.  It is disappointing that you chose to give a bad review  That being said, we typically charge less than factory book time for bulb replacement, in checking book time you would have incurred an additional $72.10  I believe what you were charged was more then fair.  If you would like to discuss this matter further, please feel free to call me, or stop in 


ZN
Zachary N.
Lebanon, PA
Jeep Grand Cherokee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/17/2016
quick service, but grossly overpriced
My car broke down and needed towed for repairs for a new starter. This is an easy job, and a brand new starter costs about $150 from the local Autozone. I knew I was going to get raked over the coals no matter where I went, but West Goshen Auto charged $221.92+tax for a refurbished starter, and after labor and replacing a battery cable, my bill was $539.73... more than 3.5x what it would cost to do it myself! On the plus side, they were able to provide a fast turnaround.
Dave B. from West Goshen Automotive & Fleet Services responded on 11/22/2016

We apologize if you feel you were overcharged.  We do our best to be competative.  We use only quality parts.  Your labor rate also included, diagnostic time and a battery cable replacement. 
We appreciate your business.


PC
Patricia C.
West Chester, PA
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2018
Great place
Everyone was friendly and efficient.

AS
Ana S.
West Chester, PA
Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/28/2017
Location and Shuttle Vehicle
People are very friendly and trustworthy. The value for the work is great. My last experience however, it took much longer than what I had been told. I left the car at 8am and was told it would be no later than 10.00 or 11.00am. Well, it wasn't until noon. So the extra waiting time was an inconvenience.

CF
Colleen F.
West Chester, PA
Toyota Camry Solara
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2017
Always professional, fair pricing and great work!
I was just a little surprised this visit that I waited for a while, but I think it was just a scheduling error. They still got me out of there in reasonable time, so not really a big deal. I have recommended West Goshen Auto to lots of people; even my community website. Keep up the good work!!

GM
George M.
West Chester, PA
Dodge Magnum
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2017
First time, So far so good, will know more with next vehicle
Dodge runs much better, Thank You

DB
Dan B.
West Chester, PA
Ford Econoline
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2017
Work done as expected and on time
The folks at West Goshen are friendly, thorough and a pleasure to wirk with.

DM
Donna M.
West Chester, PA
Acura TL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2017
Good trained people
They are always helpful although my car is tied up for the entire day. But they do transport me back and forth to my home.

JS
Joseph S.
West Chester, PA
GMC Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/27/2017
Owner involvement
I had only stopped in to make an appointment for oil change and left a short while later and not having to go back or make other arrangements. They know the history of my vehicle so every is up to speed about issues that might be problems.

Verified Customer
West Chester, PA
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Great Service
West Goshen Automotive always does the necessary service in a timely, friendly and efficient manner. A great place to get all of your vehicle service needs performed.

Verified Customer
West Chester, PA
Dodge Magnum
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019
Great Service
Our vehicles are always well taken care of.

GW
George W.
Westtown, PA
Ford Transit Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019
When you want it done right at the right price West Goshen Automotive is the place to go.
I have been taking my vehicles here for years. This is the place that you are never blindsided by a unforeseen bill. Excellent service, friendly and committed to getting the job done right.

CR
Carol R.
West Chester, PA
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019
Excellece Lives @ WGA
Adhering to service standards, a strong customer focus, and honesty are the positive differentiators of this unique business.

AD
Anthony D.
West Chester, PA
Lexus GX 470
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018
Service, Service, Service
This was a routine visit for scheduled maintenance. No surprises, and the work was completed much earlier in the day than I could have hoped. Super-convenienct and no "surprise" charges or problems. Thanks, Dave and crew!

MH
Michael H.
West Chester, PA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018
Recent Jeep service
For the last 20 years, always received quality professional service that I can trust.

SW
Sandra W.
West Chester, PA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018
45,000 mike service
Pleasant, organized, reasonably priced service.

PB
Patrice B.
West Chester, PA
Saturn SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018
Regular checkup
Great workmanship! Great people in the office and the garage. They are all wonderful!

RS
Rita S.
West Chester, PA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018
BMW
Again - great service!

PM
Patricia M.
West Chester, PA
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018
Not a bunch of illiterate techs, well educated and skilled.
I couldn’t ask for better service , straight up and honest educated employees. Not the common chain franchise.. I would recommend this place to everyone. I’m very analytical and bring my vechicle in for even a simple lightbulb change,(which isn’t that simple to some of the low life franchises) and the employees actually care about the customer instead of “fix and chuck”kind of mentality.

CB
Cynthia B.
West Chester, PA
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018
You guys are the best! You get back to me, are always accomodating, call before you do something to my car, are "high tech" and I trust you to be honest.
You guys are the best! You always get back to me, are accommodating, call before you do something to my car, are so "high tech" in your communication. I feel like I can trust what you are telling me, and find things that were not done, that should have been, even a sticker for oil change that another facility never placed on the car!! You are wonderful to my "honey" and all the issues with his van and correct anything done in error by someone else.

I wouldn't take my car anywhere else now, as when I do its always a mistake to do so.

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