Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

289 Reviews

99% Would Recommend
Latest Review 21 days ago

Reviews


TG
Terry G.
West Chester, PA
Lexus GX 470
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2017
Action
I had a standard inspection and was not happy with the fact that in my I got charged with excessive payments for labor for Simply having lightbulbs replaced .. I made that clear when I left.
Dave B. from West Goshen Automotive & Fleet Services responded on 06/15/2017

Terry,  I believe that a review should be based on your entire experience, from start to finish, including, but not limited to, the conversation that took place when you authorized the work which was performed.  It is disappointing that you chose to give a bad review  That being said, we typically charge less than factory book time for bulb replacement, in checking book time you would have incurred an additional $72.10  I believe what you were charged was more then fair.  If you would like to discuss this matter further, please feel free to call me, or stop in 


ZN
Zachary N.
Lebanon, PA
Jeep Grand Cherokee
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/17/2016
quick service, but grossly overpriced
My car broke down and needed towed for repairs for a new starter. This is an easy job, and a brand new starter costs about $150 from the local Autozone. I knew I was going to get raked over the coals no matter where I went, but West Goshen Auto charged $221.92+tax for a refurbished starter, and after labor and replacing a battery cable, my bill was $539.73... more than 3.5x what it would cost to do it myself! On the plus side, they were able to provide a fast turnaround.
Dave B. from West Goshen Automotive & Fleet Services responded on 11/22/2016

We apologize if you feel you were overcharged.  We do our best to be competative.  We use only quality parts.  Your labor rate also included, diagnostic time and a battery cable replacement. 
We appreciate your business.


PC
Patricia C.
West Chester, PA
Ford Escape
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/03/2018
Great place
Everyone was friendly and efficient.

AS
Ana S.
West Chester, PA
Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/28/2017
Location and Shuttle Vehicle
People are very friendly and trustworthy. The value for the work is great. My last experience however, it took much longer than what I had been told. I left the car at 8am and was told it would be no later than 10.00 or 11.00am. Well, it wasn't until noon. So the extra waiting time was an inconvenience.

CF
Colleen F.
West Chester, PA
Toyota Camry Solara
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2017
Always professional, fair pricing and great work!
I was just a little surprised this visit that I waited for a while, but I think it was just a scheduling error. They still got me out of there in reasonable time, so not really a big deal. I have recommended West Goshen Auto to lots of people; even my community website. Keep up the good work!!

GM
George M.
West Chester, PA
Dodge Magnum
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2017
First time, So far so good, will know more with next vehicle
Dodge runs much better, Thank You

DB
Dan B.
West Chester, PA
Ford Econoline
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2017
Work done as expected and on time
The folks at West Goshen are friendly, thorough and a pleasure to wirk with.

DM
Donna M.
West Chester, PA
Acura TL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2017
Good trained people
They are always helpful although my car is tied up for the entire day. But they do transport me back and forth to my home.

JS
Joseph S.
West Chester, PA
GMC Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/27/2017
Owner involvement
I had only stopped in to make an appointment for oil change and left a short while later and not having to go back or make other arrangements. They know the history of my vehicle so every is up to speed about issues that might be problems.

Verified Customer
West Chester, PA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018
Great Work
Great job as always!

ML
Mike L.
West Chester, PA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018
Thank you.
We appreciate you fitting us in to your busy schedule. The service was outstanding as usual.

TR
Todd R.
Glen Mills, PA
Chevrolet Avalanche
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018
Excellent Service
As always never disappointed. I called and received an appointment with in 24 hours I was well informed of the status of my repairs and recommendations on the work that needed to be done. The staff at West Goshen Automotive are both friendly and professional in all aspects from customer service to the knowledge of the vehicles they work on. Thank you for getting me back on the road quickly and safely.

HP
Harriet P.
West Chester, PA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
Professional! Friendly.
Dave and staff are professional and welcoming. I value their guidance in servicing my car.

BS
Bobbie S.
West Chester, PA
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2018
Reliable and friendly.
Service at West Goshen Automotive is thorough and reliable. In addition, I recommend these folks because they are trustworthy.

TH
Timothy H.
West Chester, PA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018
02 Suburban
Couldn't recommend this place more highly. Great, honest, and reliable. They care about their customers.

WC
William C.
Glen Mills, PA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018
Excellent Service
These guys are great. I’ve been bringing both my cars here for the past year (new to the area) and every experience with them has been top-notch. Easy to work with, fair pricing, and very communicative with issues, appointments and service.
I would recommend these guys to anyone.

Verified Customer
Glen Mills, PA
Chevrolet Avalanche
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018
Amazing customer service!
Fixed noise with breaks was in and out in a day.

EW
Edward W.
West Chester, PA
Lexus GS 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018
Service interval
As usual, a great experience ate West Goshen Automotive.
Dave and his crew provide an honest service at a reasonable price.
Thanks Dave.

SW
Sandra W.
West Chester, PA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018
Service
Competent, thorough, reasonably priced.

PB
Patrice B.
West Chester, PA
Saturn SL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018
Oil change and tune up
The service is excellent.

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