Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

373 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


TG
Terry G.
West Chester, PA
Lexus GX 470
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2017
Action
I had a standard inspection and was not happy with the fact that in my I got charged with excessive payments for labor for Simply having lightbulbs replaced .. I made that clear when I left.
Dave B. from West Goshen Automotive & Fleet Services responded on 06/15/2017

Terry,  I believe that a review should be based on your entire experience, from start to finish, including, but not limited to, the conversation that took place when you authorized the work which was performed.  It is disappointing that you chose to give a bad review  That being said, we typically charge less than factory book time for bulb replacement, in checking book time you would have incurred an additional $72.10  I believe what you were charged was more then fair.  If you would like to discuss this matter further, please feel free to call me, or stop in 


ZN
Zachary N.
Lebanon, PA
Jeep Grand Cherokee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/17/2016
quick service, but grossly overpriced
My car broke down and needed towed for repairs for a new starter. This is an easy job, and a brand new starter costs about $150 from the local Autozone. I knew I was going to get raked over the coals no matter where I went, but West Goshen Auto charged $221.92+tax for a refurbished starter, and after labor and replacing a battery cable, my bill was $539.73... more than 3.5x what it would cost to do it myself! On the plus side, they were able to provide a fast turnaround.
Dave B. from West Goshen Automotive & Fleet Services responded on 11/22/2016

We apologize if you feel you were overcharged.  We do our best to be competative.  We use only quality parts.  Your labor rate also included, diagnostic time and a battery cable replacement. 
We appreciate your business.


CG
Charles G.
West Chester, PA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019
Knowledgeable, honest and have the machines to work on my truck
everyone was very nice and professional.

RS
Rita S.
West Chester, PA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019
Service Check
Again - great service, quick turnaround!

RB
Roger B.
West Chester, PA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019
Excellent service
Dave was, as always, courteous and efficient. My SUV was finished before the promised time.

KC
Kathryn C.
West Chester, PA
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019
Best place to have your car maintained in the greater Delaware River Valley!
Dave and his crew do a wonderful job of maintaining my silver Honda Civic, known as "Silver Rose!" She is going strong as a 2007 sleek sedan! They are great mechanics, and they can be trusted with ANY automotive issues! I recommend Dave et al very highly!

JI
Joann I.
West Chester, PA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019
Great customer service as always!!
This shop is always a pleasure to deal with and fully explains everything. Prices are reasonable too.

RK
Richard K.
West Chester, PA
Volvo S90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019
Shaking
My Volvo has only 13,000 miles on it and out of nowhere it started to shake like crazy on the highway. I went right to the guys at West Goshen. As always, fast and friendly service. The problem turned out to be a minor tire issue and was fixed promptly. Dave and the folks at West Goshen always treat my family like we're part of their family. Why would I go anywhere else?

AS
Ana S.
West Chester, PA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019
Closeness, prompt service, friendly people, good rates, trustworthy
The time to assess the issue was very short. They provided me with the best rate and the job was done very quickly with minimum waiting period.

CG
Carol G.
West Chester, PA
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2019
Great Service from a great group of fellas.
I am very satisfied and happy with the service here. The gentleman treat me like a friend. They do not treat me like I am a dumb old lady. I know that I can stop in with a question about my car without having an appointment and they will take the time to help me.

Verified Customer
West Chester, PA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019
great service
trustworthy, reliable service

MH
Michael H.
West Chester, PA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019
Outstanding service
For over 20 yrs, I have received consistent and professional service.

LM
Louis M.
West Chester, PA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019
Excellent Service
Quality of work is outstanding. Cost of work is very reasonable. Estimates are provided in advance and if anything changes, there is always a courtesy call with a heads-up and a request for authorization of work.

JR
Janie R.
West Chester, PA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019
Great quality service
Great service, great communication and very timely

FF
Francis F.
West Chester, PA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Provides the services I request on time and at a fair price.
Previous visits to West Goshen Automotive have earned my trust. The owner is on site and he and his mechanics are friendly and professional. When possible, I try do business with local, small business owners.

RR
Robyn R.
West Chester, PA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Dave
Trustworthy and reliable

LG
Lawrence G.
West Chester, PA
Ford Tempo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
An honest and friendly atmosphere.
At West Goshen Automotive there is an open atmosphere of trust, you know who worked on your car and what they did and why.

EH
Edward H.
Media, PA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019
Great service.
Dave will always go out of his way to get your vehicle repaired and back to you as soon as possible. The quality of work is outstanding.

JI
Joann I.
West Chester, PA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
Great customer service as always!!
They are always extremely friendly and explain everything in advance.

DM
Donna M.
West Chester, PA
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
Accommodating staff
Every time I need service the staff arranges for a date convenient to me. And the work is done quickly and efficiently.
y