Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

302 Reviews

99% Would Recommend
Latest Review about 10 hours ago

Reviews


TG
Terry G.
West Chester, PA
Lexus GX 470
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2017
Action
I had a standard inspection and was not happy with the fact that in my I got charged with excessive payments for labor for Simply having lightbulbs replaced .. I made that clear when I left.
Dave B. from West Goshen Automotive & Fleet Services responded on 06/15/2017

Terry,  I believe that a review should be based on your entire experience, from start to finish, including, but not limited to, the conversation that took place when you authorized the work which was performed.  It is disappointing that you chose to give a bad review  That being said, we typically charge less than factory book time for bulb replacement, in checking book time you would have incurred an additional $72.10  I believe what you were charged was more then fair.  If you would like to discuss this matter further, please feel free to call me, or stop in 


ZN
Zachary N.
Lebanon, PA
Jeep Grand Cherokee
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/17/2016
quick service, but grossly overpriced
My car broke down and needed towed for repairs for a new starter. This is an easy job, and a brand new starter costs about $150 from the local Autozone. I knew I was going to get raked over the coals no matter where I went, but West Goshen Auto charged $221.92+tax for a refurbished starter, and after labor and replacing a battery cable, my bill was $539.73... more than 3.5x what it would cost to do it myself! On the plus side, they were able to provide a fast turnaround.
Dave B. from West Goshen Automotive & Fleet Services responded on 11/22/2016

We apologize if you feel you were overcharged.  We do our best to be competative.  We use only quality parts.  Your labor rate also included, diagnostic time and a battery cable replacement. 
We appreciate your business.


JF
Jennifer F.
West Chester, PA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Best Place to take your vehicle
Dave and the team at WG Automotive are always a pleasure to work with. I never feel taken advantage of due to my lack of car knowledge and the service is always fast and done correctly. I will continue to take all of our vehicles to WG for service.

EW
Edward W.
West Chester, PA
Lexus GS 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Good guys
Dave and his staff are honest and knowledgeable.

RS
Rita S.
West Chester, PA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
BMW
Service was quick, staff is great, estimate was fair!

ML
Mike L.
West Chester, PA
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Thank you. Always provide superior service.
Dave and his crew always deliver on their promises. A great group to work with.

Verified Customer
West Chester, PA
Subaru Legacy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Great Service!
I love bringing my car here! Everyone is friendly, helpful, accommodating, and prices are reasonable. They always provide information about what work is needed before doing the work, including all costs involved. They even provide a ride if you need to get back to work or home while they work on your car. I highly recommend WG Auto!

AR
Alfred R.
West Chester, PA
Ford Econoline Wagon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Takes great care of my van
Not only did Dave diagnose the issue quickly, he worked the repair around my busy schedule and that is most appreciated. Great customer service. Thank you!

DM
Donna M.
West Chester, PA
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
West Goshen Automotive
The service is first rate and the people working there are very willing to help.

HP
Harriet P.
West Chester, PA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
Inspection.
Professional work. Friendly atmosphere. Reasonable pricing. Thank you, Dave for keeping my car in good shape!

JL
Janice L.
West Chester, PA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Terrific fast service.
Always responsive and friendly fast service.

CB
Concetta B.
West Chester, PA
Buick Regal
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Always great dependable service
All techs were very busy due to upcoming Labor Day weekend. They were able to check out my car and repairs were done in a timely manner. As usual I can trust that I am in good hands and drive safely once repairs are made to my vehicle by West Goshen Automotive.

SP
Sara P.
West Chester, PA
Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Right on time and right up front.
I appreciate the commitment and honesty and courtesy treatment.

DW
David W.
West Chester, PA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2018
Great group of folks!
I am a relatively new customer and am very happy with my choice. Dave (owner) is very pleasant and easy to deal with, as well as the other folks. I will continue to have my services completed there and I will continue to recommend the shop every chance I get.

PB
Patrice B.
West Chester, PA
Saturn SL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018
Regular service
Great people....workmanship is great!

Verified Customer
West Chester, PA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018
Great Work
Great job as always!

ML
Mike L.
West Chester, PA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018
Thank you.
We appreciate you fitting us in to your busy schedule. The service was outstanding as usual.

TR
Todd R.
Glen Mills, PA
Chevrolet Avalanche
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018
Excellent Service
As always never disappointed. I called and received an appointment with in 24 hours I was well informed of the status of my repairs and recommendations on the work that needed to be done. The staff at West Goshen Automotive are both friendly and professional in all aspects from customer service to the knowledge of the vehicles they work on. Thank you for getting me back on the road quickly and safely.

HP
Harriet P.
West Chester, PA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
Professional! Friendly.
Dave and staff are professional and welcoming. I value their guidance in servicing my car.

BS
Bobbie S.
West Chester, PA
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2018
Reliable and friendly.
Service at West Goshen Automotive is thorough and reliable. In addition, I recommend these folks because they are trustworthy.

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