Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

336 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


TG
Terry G.
West Chester, PA
Lexus GX 470
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/11/2017
Action
I had a standard inspection and was not happy with the fact that in my I got charged with excessive payments for labor for Simply having lightbulbs replaced .. I made that clear when I left.
Dave B. from West Goshen Automotive & Fleet Services responded on 06/15/2017

Terry,  I believe that a review should be based on your entire experience, from start to finish, including, but not limited to, the conversation that took place when you authorized the work which was performed.  It is disappointing that you chose to give a bad review  That being said, we typically charge less than factory book time for bulb replacement, in checking book time you would have incurred an additional $72.10  I believe what you were charged was more then fair.  If you would like to discuss this matter further, please feel free to call me, or stop in 


ZN
Zachary N.
Lebanon, PA
Jeep Grand Cherokee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/17/2016
quick service, but grossly overpriced
My car broke down and needed towed for repairs for a new starter. This is an easy job, and a brand new starter costs about $150 from the local Autozone. I knew I was going to get raked over the coals no matter where I went, but West Goshen Auto charged $221.92+tax for a refurbished starter, and after labor and replacing a battery cable, my bill was $539.73... more than 3.5x what it would cost to do it myself! On the plus side, they were able to provide a fast turnaround.
Dave B. from West Goshen Automotive & Fleet Services responded on 11/22/2016

We apologize if you feel you were overcharged.  We do our best to be competative.  We use only quality parts.  Your labor rate also included, diagnostic time and a battery cable replacement. 
We appreciate your business.


Verified Customer
West Chester, PA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018
service
Dave and staff are great When they see a problem they call me then correct it.

AS
Ana S.
West Chester, PA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
Closeness, prompt service, friendly people, good rates, trustworthy
The shuttle service is a big plus. Everyone is extremely professional and courteous.

LB
Laurie B.
Coatesville, PA
Land Rover LR4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018
Reliable great service
Always reliable, accurate, fair and a pleasure to do business with for years now!

WM
William M.
West Chester, PA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Good service
Fast turnaround on any cars serviced

RM
Robert M.
West Chester, PA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Educated Me
check engine light came on- Dave did a great job of explaining what the code meant and repair was made to vehicle.

CB
Concetta B.
West Chester, PA
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018
Great service and knowledgable techs.
My car is starting to burn oil, at only 39 thousand miles. Dave the owner is documenting and keeping check of mileage and how often I need to add oil. Suggests that I call the dealer's service department where I purchased my car to see if they might be able to check into any manufacturing defect on my make n model.

DN
Deborah N.
West Chester, PA
Volkswagen Beetle Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
My Little Beetle Repair
I have one word "Excellent".

AR
Alfred R.
West Chester, PA
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
I depend on my van for work
When Dave and his crew work on my van, I can rest assured that the work they do is dependable and affordable. How do you put a price on safety.? Maintain and listen to recommendations to avert disaster on the road. There are things WW can't control and things we can. Using West Goshen Automotive minimizes my risks on the road..... thank you Dave!

SR
Sharon R.
Kennett Square, PA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018
The customer service is the best!
Dave and his team are the only auto mechanics I use. I trust them implicitly and know they are always honest and never recommend work that’s not necessary ! Not only are they honest, whatever the issue, they have the work finished quickly—never more than 1 day! We recommend West Goshen Automotive to all our friends and family.

Verified Customer
West Chester, PA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Excellent Work
Great Job.

KF
Karl F.
West Chester, PA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018
Friendly and professional
A trip to West Goshen is always a pleasant experience. Staff is knowledgeable and helpful never recommending anything that isn’t necessary

Verified Customer
West Chester, PA
Dodge Magnum
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018
Great Service
Very Clean, Efficient and Professional Employees.

RT
Richard T.
West Chester, PA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018
Good service, good people
I’ve been going to West Goshen Auto for years. Reasonable prices and friendly service. You can count them to fix it right the first time

ML
Mike L.
West Chester, PA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
Thank you. Always provide superior service.
It is great when your mechanic fits you in on a snowy day and stays late so you can pick up your car. Thank you to everyone at West Goshen Automotive.

RS
Rita S.
West Chester, PA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
BMW
Excellent service as always!

RK
Richard K.
West Chester, PA
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Honest, Friendly, Proferrional
We've been using West Goshen Automotive for years now. They are the best! Fast, honest and professional. WGA is the ONLY auto service my family will use!

DM
Donna M.
West Chester, PA
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Excellent
The service provided was efficient and quick.

NB
Nancy B.
Glen Mills, PA
GMC Sierra 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
friendly, honest, trustworthy & support animal welfare
I am someone who knows very little about vehicle repairs. When I bring my truck into West Goshen Automotive I don't worry about asking questions that may sound silly. I trust that they will fix everything & charge me a fair price. They have never let me down.
I also volunteer with a Humane Society. West Goshen Automotive has worked on our truck & trailer charging us only for parts. This business truly gives back to the community.

Displaying Review 1 - 20 of 336 in total