Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

908 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


Verified Customer
Auburn, AL
Chevrolet Silverado 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/16/2019
Reliable and helpful
David and his staff are trustworthy and knowledgeable.
David W. from Whitt's Auto Service Center responded on 03/18/2019

Thank You For the Great Review


DB
Dustin B.
Auburn, AL
Chevrolet Silverado SS
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/07/2017 Category: Service
Dustin said the service provided by this business was done correctly and the staff was good. The owner was not friendly or personable. His diagnosis was incorrect and he was not very honest.
This review was collected via phone interview by Customer Research Inc.

SE
Sheila E.
Auburn, AL
Dodge Stratus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/12/2015
Disappointed
Disappointed in that the original diagnosis--that the AC was freezing up and the system needed to be renewed--was incorrect. On 2nd visit, mechanic noticed a problem with the hose. Would not have invested in the attempt, had I known that. Result: $275 for nothing. Right where I started because mechanic did not see a problem 12" from the freon container--an integral part of the system he was working on.

JS
Jim S.
Oxford, AL
Ford Expedition
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/11/2015 Category: Service
Jim said that this business incorrectly diagnosed the problem with the air conditioner in his vehicle. He had to wait at their facility for five hours. They told him they thought they had it fixed, but they did not. They had to order a part, which required him to come back the next day. His experience with them was not good, and he will not return to them again. He would not recommend them to others. He said he would not say anything bad about them, but would not specifically tell someone to go there due to reasons already stated.
This review was collected via phone interview by Customer Research Inc.
David W. from Whitt's Auto Service Center responded on 04/21/2015

I would like to apologise again for not being able to repair your car when you were here.If the part had been available that day we could have fixed it. If there is any thing I can do to make you feel better about the situation please let me know.


FC
Ferhat C.
Auburn, AL
Kia Spectra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/29/2015
last visit
my car has still noise when I turn the wheel. Nothing change

CR
Conner R.
Auburn, AL
Infiniti G35
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/27/2015 Category: Service
Conner said the service at this business was prompt and friendly however, there were a few hiccups. They were supposed to be done a couple of days beforehand but they were not. This was not their fault. They also made an error in the repair to his fuel pump. He was driving to Atlanta with a quarter tank of gasoline, when he ran out. He smelled a strong gasoline smell coming from the engine and it was also leaking from the vehicle. This was unacceptable, because anything could have gone wrong, causing a big catastrophe such as a spark or an accident igniting the vehicle. He is looking for a full refund for the repair this business did, the costs of towing and the cost of having it repaired at an Infinity dealership in Atlanta.
This review was collected via phone interview by Customer Research Inc.
David W. from Whitt's Auto Service Center responded on 07/28/2015

We very sorry you had a problem with your car. We will gladly cover the extra costs of having the car towed and repaired in Atlanta. Sorry for any inconvenience. We strive to correctly repair every vehicle to the customer satisfaction 


BF
Buddy F.
Auburn, AL
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/17/2014 Category: Service
Buddy said he brought his vehicle in to this business for service. The employee who worked on the vehicle took it for 45 minutes, then came back without diagnosing the problem. He said he feels like he got cheated out of his money because they charged him for a full hour even though a diagnosis was not reached. He would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

TS
Tarnesha S.
Nissan Maxima
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/10/2012 Category: Service
Tarnesha said she didn't feel welcomed when she arrived at the business and wouldn't recommend them to others because of that.
This review was collected via phone interview by Customer Research Inc.

BK
Bill K.
Waverly, AL
BMW X3
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/04/2018 Category: Service
Bill said he was not happy with the service the business had.
This review was collected via phone interview by Customer Research Inc.
David W. from Whitt's Auto Service Center responded on 04/06/2018

Mr Kleist 
I am Very sorry we could not resolve the Issue with the codes your car had set. We seek to satisfy all of our customers problems but some times it is beyond our Scanner's Capabilities.
Thank you 
Please Call If I Can Help
David Whitt


MA
Michelle A.
Auburn, AL
Honda Accord
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/02/2016 Category: Service
Michelle said she is very happy with the work done on her vehicle. The customer service is not very good. She said she felt as if all of her questions and concerns were not addressed.
This review was collected via phone interview by Customer Research Inc.

RM
Ryan M.
Auburn, AL
Nissan Xterra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/07/2016 Category: Service
Ryan said the service was fair. He went in for an estimate and they did a test on his vehicle and they charged him for this test. This cost was more than he anticipated. He wishes they would have let him know they were doing a test before they did it.
This review was collected via phone interview by Customer Research Inc.

SB
Steven B.
Alpharetta, GA
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/05/2015
same problem as when i brought it in.
Had to wait 2 days to look at truck and did not fix the problem. They are usually pretty good! Not this time!

CW
Collin W.
Opelika, AL
Buick Riviera
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/10/2015 Category: Service
Collin said he wanted an alignment but according to the business they were not able to do it. He would not recommend this business due to the reason mentioned.
This review was collected via phone interview by Customer Research Inc.

FW
Forrest W.
Auburn, AL
Honda Accord
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/02/2014
decent service, but tire may still have a leak
Repair for leaking tire was fine until the tire seemed to continue to leak air after about 100 miles since the time of the service. All tires were at 35 PSI leaving the service center, but after 100 miles the repaired tire was below 30 PSI. All the other tires remained at 35 PSI.

TW
Terri and Peter W.
Auburn, AL
Pontiac Montana
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/18/2014
Wobbly Wheel
Analyzed the problem was tire not bearing and fixed.

JS
Jordan S.
Nissan Xterra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/16/2014
Decent service bad diagnostics.
I went to go get my oil change and get a inspection on my vehicle. They said my diferantal was leaking pretty badly. So ask for a estimate, and time table, they were only off by nearly 50% and well it seemed that they did not know what was going on with my vehicle. For a Oil Change they do a great job, but when it came to fixing my Vehicle not so much.

ER
Eric R.
Auburn, AL
Honda Accord
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2013 Category: Service
Eric said the service was average.
This review was collected via phone interview by Customer Research Inc.

AA
Abdelaziz A.
Auburn, AL
Mercury Villager
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/16/2013
basic oil change and inspection
Great services but made my vehicle looks so valueless by pinning out all mechanical problems including none important ones. Point out only safety mechanical problems.

MP
Micheal P.
Auburn, AL
Honda Accord
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/16/2013 Category: Service
Michael said this business found an electrical short and it was fixed. He said they fixed it with rubber tape and it's starting to come off.
This review was collected via phone interview by Customer Research Inc.

GP
Gregory P.
Auburn, AL
Volkswagen GTI
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/06/2012 Category: Service
Gregory said he had work done with the 02 sensor and the check engine light is indicating the 02 sensor is not reading. He feels the owner could have been more approachable.
This review was collected via phone interview by Customer Research Inc.