Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

908 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


DB
Dustin B.
Auburn, AL
Chevrolet Silverado SS
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/07/2017 Category: Service
Dustin said the service provided by this business was done correctly and the staff was good. The owner was not friendly or personable. His diagnosis was incorrect and he was not very honest.
This review was collected via phone interview by Customer Research Inc.

FC
Ferhat C.
Auburn, AL
Kia Spectra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/29/2015
last visit
my car has still noise when I turn the wheel. Nothing change

CR
Conner R.
Auburn, AL
Infiniti G35
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/27/2015 Category: Service
Conner said the service at this business was prompt and friendly however, there were a few hiccups. They were supposed to be done a couple of days beforehand but they were not. This was not their fault. They also made an error in the repair to his fuel pump. He was driving to Atlanta with a quarter tank of gasoline, when he ran out. He smelled a strong gasoline smell coming from the engine and it was also leaking from the vehicle. This was unacceptable, because anything could have gone wrong, causing a big catastrophe such as a spark or an accident igniting the vehicle. He is looking for a full refund for the repair this business did, the costs of towing and the cost of having it repaired at an Infinity dealership in Atlanta.
This review was collected via phone interview by Customer Research Inc.
David W. from Whitt's Auto Service Center responded on 07/28/2015

We very sorry you had a problem with your car. We will gladly cover the extra costs of having the car towed and repaired in Atlanta. Sorry for any inconvenience. We strive to correctly repair every vehicle to the customer satisfaction 


SE
Sheila E.
Auburn, AL
Dodge Stratus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/12/2015
Disappointed
Disappointed in that the original diagnosis--that the AC was freezing up and the system needed to be renewed--was incorrect. On 2nd visit, mechanic noticed a problem with the hose. Would not have invested in the attempt, had I known that. Result: $275 for nothing. Right where I started because mechanic did not see a problem 12" from the freon container--an integral part of the system he was working on.

JS
Jim S.
Oxford, AL
Ford Expedition
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/11/2015 Category: Service
Jim said that this business incorrectly diagnosed the problem with the air conditioner in his vehicle. He had to wait at their facility for five hours. They told him they thought they had it fixed, but they did not. They had to order a part, which required him to come back the next day. His experience with them was not good, and he will not return to them again. He would not recommend them to others. He said he would not say anything bad about them, but would not specifically tell someone to go there due to reasons already stated.
This review was collected via phone interview by Customer Research Inc.
David W. from Whitt's Auto Service Center responded on 04/21/2015

I would like to apologise again for not being able to repair your car when you were here.If the part had been available that day we could have fixed it. If there is any thing I can do to make you feel better about the situation please let me know.


CW
Collin W.
Opelika, AL
Buick Riviera
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/10/2015 Category: Service
Collin said he wanted an alignment but according to the business they were not able to do it. He would not recommend this business due to the reason mentioned.
This review was collected via phone interview by Customer Research Inc.

BF
Buddy F.
Auburn, AL
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/17/2014 Category: Service
Buddy said he brought his vehicle in to this business for service. The employee who worked on the vehicle took it for 45 minutes, then came back without diagnosing the problem. He said he feels like he got cheated out of his money because they charged him for a full hour even though a diagnosis was not reached. He would not recommend them to others for the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.

JS
Jordan S.
Nissan Xterra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/16/2014
Decent service bad diagnostics.
I went to go get my oil change and get a inspection on my vehicle. They said my diferantal was leaking pretty badly. So ask for a estimate, and time table, they were only off by nearly 50% and well it seemed that they did not know what was going on with my vehicle. For a Oil Change they do a great job, but when it came to fixing my Vehicle not so much.

JB
Joe B.
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2013 Category: Service
Joe said she has been using the business for 30 years because she is always satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

TS
Tarnesha S.
Nissan Maxima
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/10/2012 Category: Service
Tarnesha said she didn't feel welcomed when she arrived at the business and wouldn't recommend them to others because of that.
This review was collected via phone interview by Customer Research Inc.

JC
Jerry C.
Auburn, AL
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019
Fast and Friendly
Booked an oil change and got in and out pretty quickly. They even gave me some info on some recalls on my truck. Loved the price!
David W. from Whitt's Auto Service Center responded on 03/20/2019

Thank You For The Great Review
David Whitt


Verified Customer
Auburn, AL
Chevrolet Silverado 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/16/2019
Reliable and helpful
David and his staff are trustworthy and knowledgeable.
David W. from Whitt's Auto Service Center responded on 03/18/2019

Thank You For the Great Review


Verified Customer
Auburn, AL
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2019
Auto Service
A quality mechanic/owner/shop with fair prices!
David W. from Whitt's Auto Service Center responded on 03/15/2019

Thank You For The Great Review
David Whitt


AA
Andrew A.
Auburn, AL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019
Always the beat service
The nicest and most down to earth people you could ever meet. I trust them with all my car care needs.
David W. from Whitt's Auto Service Center responded on 03/14/2019

Thanks for The Great Review
David Whitt


RB
Rebecca B.
Houston, TX
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Rebecca said the employees were kind. They were very helpful. They provided quick service.
This review was collected via phone interview by Customer Research Inc.

TH
Terry H.
Auburn, AL
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2019
Oil and filter changed.
The service was done as schedule and in professional manner.
David W. from Whitt's Auto Service Center responded on 03/14/2019

Thanks for The Great Review
David Whitt


BB
Braxton B.
Auburn, AL
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Braxton said everything worked out fine at this business. The lady who helped him was very nice to him.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Auburn, AL
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019
Great service, great communication
Great service and communication. David and Mary treat everyone like a valued friend and customer.
David W. from Whitt's Auto Service Center responded on 03/11/2019

Thank You for the Great Review


ES
Ed S.
Auburn, AL
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019
Quality, personal service
New to the area, very happy with service and professionalism. Price ended up a little less than quote which was a pleasant surprise. Happy to have found them !
David W. from Whitt's Auto Service Center responded on 03/06/2019

Thank You For The Great Review
David Whitt


AB
Abigale B.
Mobile, AL
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Abigale said the staff completed the job in a timely manner. He also stated that the staff did a good job.
This review was collected via phone interview by Customer Research Inc.
David W. from Whitt's Auto Service Center responded on 02/26/2019

Thank You For The Great Review
David Whitt