Cordrays Continental Auto Repair & Transmission

Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

296 Reviews

99% Would Recommend
Latest Review about 24 hours ago

Reviews


Verified Customer
Chevrolet Silverado SS
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/19/2018
Prepurchase inspection error
Overall, seemed good. Disappointed that mechanic said right bearings okay, but other mechanic at another shop checked saying unsafe to drive. There was also a corresponding code. Of course, other mechanic could be exaggerating, or the mechanic at this shop missed it.
Michael T., Vice President from Cordrays Continental Auto Repair & Transmission responded on 10/20/2018

Tom,
Thank You very much for taking the time to give us a review on the inspection we did on your Silverado. I apologize that it seems we missed the cause of your complaint. I do not have an explanation for why, or how we missed that. I will speak with the technician involved to see what happened here and we will get in contact with you in the next day or two.


Verified Customer
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
QUICK AND EXPERT SERVICE
ALWAYS LISTEN TO YOUR CONCERNS AND THEY EXPLAIN EACH PROCEDURE "IN PLAN ENGLISH".

CC
CARLA C.
Jefferson, OR
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
Awesome folks, awesome service! We were quite pleased with how fast and courteous you were. Thank you so much for fixing our 2004 Chevy Tahoe
Awesome folks, awesome service! We were quite pleased with how fast and courteous you were. Thank you so much for fixing our 2004 Chevy Tahoe

BP
Brittany P.
Oregon
Kia Sportage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Brittany said they are the only the place she lets service her vehicle.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Monmouth, OR
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
John said the staff are courteous and informative, they do good work.
This review was collected via phone interview by Customer Research Inc.

EB
Edgar B.
Salem, OR
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018 Category: Service
Edgar said this business is doing pretty good. Michael and Tom, the owners, answer all his questions, as well as provide what the vehicle needs.
This review was collected via phone interview by Customer Research Inc.

KS
KEN S.
Albany, OR
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
My new vehicle
Brought in my (new to me) 2017 Chevy Silverado 1500 LT RWD for its first oil change. Brian and the guys really liked it and they did a great job as usual for me. I was in and out in less than an hour and with the help of one of the techs Brian was able to lookup an answer for me about an unrelated question on another one of my vehicles.

Wow, such good friendly service. You really can trust your car, truck, SUV, or whatever you drive to Cordray's Automotive.

Thanks guys!

CC
Chase C.
Albany, OR
Ram 2500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Chase said this business is good. He has been working with them for a long time.
This review was collected via phone interview by Customer Research Inc.

JF
Justin F.
Scio, OR
GMC Sierra 3500HD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Justin said the business is awesome.
This review was collected via phone interview by Customer Research Inc.

PT
Paul T.
Jefferson, OR
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2018 Category: Service
Paul said this business has always done a good job for him. They do a great job and always have. He has been a customer for years.
This review was collected via phone interview by Customer Research Inc.

CW
Cheryl W.
Lebanon, OR
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Cheryl said the staff was nice, squeezed her in to the schedule, and completed the service under budget.
This review was collected via phone interview by Customer Research Inc.

KS
KEN S.
Albany, OR
Mercury Montego
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Mercury Montego
Another pleasant visit at Cordrays; had my oil changed with lube and also repaired the upper transmission mount.

Thanks for a good job guys!

LG
Leonnard G.
Albany, OR
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2018 Category: Service
leonnard said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

LV
Larry V.
Jefferson, OR
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Larry said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

EW
Eyvonne W.
Oregon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/08/2018 Category: Service
Eyvonne said she was told at this business she needed $800 worth of work done on her brakes. She got a second opinion and was told she didn't need anything done but her brake pads.
This review was collected via phone interview by Customer Research Inc.
Michael T., Vice President from Cordrays Continental Auto Repair & Transmission responded on 09/12/2018

Yvonne,
Thank You for returning my phone call and talking to me about your concerns and reasons for reviewing us like you did. I feel, and I hope you do too, that there is a better understanding why we recommended the brake repairs that we did, and the liability we would face by doing a simple pad replacement.
I feel I have a better understanding from your point of view and I think we have learned something from this.
Again, Thank You


SY
STEVE Y.
Albany, OR
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018
Terrific esperience.
Able to get a service appointment at a convenient time, provided courtesy ride to and from shop, work completed when promised, cost came in nearly $200 under estimate due to Brian finding a good deal on parts, AAA discount.

PW
PAT - EMPLOYEE W.
Albany, OR
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018
Exceptional Customer Service
Service department is very friendly and helpful.

Very busy shop but they always make time to listen to you and make sure you get the service you need

D
DAVE
Albany, OR
Ram
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018
Quick and easy
Professional, knowledgeable and timely.

BA
Bob A.
Oregon
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Bob said the work the staff does is excellent.
This review was collected via phone interview by Customer Research Inc.

CE
Crystal E.
Roscommon, MI
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Crystal said that the place has never let her down, she has been going there for twenty one years.
This review was collected via phone interview by Customer Research Inc.