Cordrays Continental Auto Repair & Transmission

Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

296 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


EW
Eyvonne W.
Oregon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/08/2018 Category: Service
Eyvonne said she was told at this business she needed $800 worth of work done on her brakes. She got a second opinion and was told she didn't need anything done but her brake pads.
This review was collected via phone interview by Customer Research Inc.
Michael T., Vice President from Cordrays Continental Auto Repair & Transmission responded on 09/12/2018

Yvonne,
Thank You for returning my phone call and talking to me about your concerns and reasons for reviewing us like you did. I feel, and I hope you do too, that there is a better understanding why we recommended the brake repairs that we did, and the liability we would face by doing a simple pad replacement.
I feel I have a better understanding from your point of view and I think we have learned something from this.
Again, Thank You


LS
Larry S.
Albany, OR
Toyota Camry Solara
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/10/2018 Category: Service
Larry said there was a communication breakdown upon dropping the vehicle off for service. The staff thought he wanted the engine oil changed. The customer wanted his transmission serviced. He recommend that they ask more questions in the future, as he was disappointed overall.
This review was collected via phone interview by Customer Research Inc.
Brian M. from Cordrays Continental Auto Repair & Transmission responded on 01/13/2018

Larry, we are very sorry for the mix up. There is no excuse for it, but sometimes things like this happen and we will strive to improve upon that in the future. When your Solara is next due for an oil change, we will do it for free for your trouble. Again, we are sorry for the confusion.


AC
Amanda C.
Oregon
Dodge Neon
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/15/2017 Category: Service
Amanda said the same exact problems are going on with her vehicle that happened before she took it in. She would not recommend them based on her experience.
This review was collected via phone interview by Customer Research Inc.

MC
MELISSA C.
Chevrolet Tahoe
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/24/2017
Unhappy
We were charged for a part they told us on the phone they broke while taking it off... that did not seem far...

Verified Customer
Chevrolet Silverado SS
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/19/2018
Prepurchase inspection error
Overall, seemed good. Disappointed that mechanic said right bearings okay, but other mechanic at another shop checked saying unsafe to drive. There was also a corresponding code. Of course, other mechanic could be exaggerating, or the mechanic at this shop missed it.
Michael T., Vice President from Cordrays Continental Auto Repair & Transmission responded on 10/20/2018

Tom,
Thank You very much for taking the time to give us a review on the inspection we did on your Silverado. I apologize that it seems we missed the cause of your complaint. I do not have an explanation for why, or how we missed that. I will speak with the technician involved to see what happened here and we will get in contact with you in the next day or two.


PT
Paul T.
Jefferson, OR
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/14/2018 Category: Service
Paul said this business has always done a good job for him. They do a great job and always have. He has been a customer for years.
This review was collected via phone interview by Customer Research Inc.

LG
Leonnard G.
Albany, OR
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2018 Category: Service
leonnard said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

WP
Wayne P.
Tangent, OR
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2018 Category: Service
Wayne said the business had a small hiccup with a loose clamp.
This review was collected via phone interview by Customer Research Inc.

RT
Robert T.
Oregon
Plymouth Voyager
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2018 Category: Service
Robert said the business did fairly good work for him.
This review was collected via phone interview by Customer Research Inc.

DB
Darrel B.
Albany, OR
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018 Category: Service
Darrel said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

BD
Bob D.
Oregon
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2018 Category: Service
Bob said they were good. They took care of his problem.
This review was collected via phone interview by Customer Research Inc.

DP
Dan P.
Albany, OR
Ford F550 Super Duty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
Dan said he must trust this business because he has a second vehicle at the facility right now.
This review was collected via phone interview by Customer Research Inc.

BJ
Bob J.
Jefferson, OR
Chevrolet Equinox
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
Bob said the service was fine. They told him the service would take some time and he lived quite a ways away, so he went home. As soon as he arrived home, they called and told him his vehicle was ready. He made the extra trip for no reason and he would have stayed and waited for the vehicle.
This review was collected via phone interview by Customer Research Inc.

GH
Gary H.
Albany, OR
Ford Police Interceptor
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2018 Category: Service
Gary said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CM
Chris M.
Oregon
GMC Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2018 Category: Service
Chris stated he thought the service was pretty good. He was confused at first with some conflicting information, but the service came out cheaper than what he thought. He was happy with the service.
This review was collected via phone interview by Customer Research Inc.

LG
Lisa G.
Oregon
Jeep Wrangler
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2018 Category: Service
Lisa said the business was pretty good. The staff found something else that needed fixing, so it took a little longer than she thought it would.
This review was collected via phone interview by Customer Research Inc.

NH
Nathaniel H.
Oregon
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/06/2018 Category: Service
Nathaniel said the communication was good and easy.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Albany, OR
Toyota Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2017 Category: Service
Robert said this business was good. However, they did not complete everything he wanted.
This review was collected via phone interview by Customer Research Inc.

JA
Jeff A.
Albany, OR
Toyota 4Runner
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2017 Category: Service
Jeff said he was satisfied with the service this business provided.
This review was collected via phone interview by Customer Research Inc.

HW
HAROLD W.
Albany, OR
Chevrolet Forward Control
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/03/2017
Tow car wiring
They got the problem fixed - in a hurry - and at my convenience