ReScore Reviews™ (1)
We are an ethical and honest repair shop and do not do the things that you have said. The repair that you said we did is inaccurate. I wish you well in your life. Doug Hawker
THE BELT ON THIS TRUCK WAS SCREECHING WITH ENGINE RUNNING DUE TO STRETCHED BELT & TENSIONER AT IT'S LIMIT.
BELT MUST BE INSTALLED TO DUPLICATE, VISUAL INSPECTION SHOWS NOTHING.
BELT WAS QUIET AFTER REPLACEMENT.
THE UPPER RADIATOR HOSE HAD A BULGE THAT CAN BE SEEN BETTER UNDER PRESSURE.
NO REPAIRS WERE MADE WITHOUT AUTHORIZATION.
REPAIRS WERE MADE IN A TIMELY MANNER & WAY UNDER THE AUTHORIZED DOLLAR AMOUNT.
Nobody likes to fail a state safety inspection, so I know how you feel.
To our understanding your son had just purchased this vehicle for cash & the previous owner had agreed to buy it back from him if needed.
When we first pulled this vehicle into the shop, the brake pedal hit the floor due to a failed brake master cylinder, not to mention numerous steering, suspension, brake problems Etc..
By performing a PROPER STATE SAFETY INSPECTION the condition of this vehicle was made known, making it possible for your son to make an informed decision on whether to take the previous owner up on his offer, OR put more money into this vehicle than he paid for it.
I have been in contact with the Utah Highway Patrol this morning and was EXTREMELY RELIEVED to hear that as of 0915 this morning there has been NO safety inspection activity for this vehicle since it left our shop.
It is an unfortunate fact that there are dishonest inspection stations out there, but were not one of them!
GREG, NO BRAKES=UNSAFE!!
SCOTT SERVICE MANAGER
After our phone conversation last friday, I understand the mis-communication issue & the Shock alot of people experience when they get a bomb dropped on them like you did.
We appreciate your decision to give us another try & when you get the headlights fixed on your wife's car we'll be happy to reverse your SSI certificate.
Call me if you need my help.
If you would kindly take the time to re-score Hawker Automotive we would appreciate it.
My car was serviced in rocket time....and ready to be picked up in less than two hours after I brought it in!
Scott also made arrangements to be able to pick me up when the car was ready, as I had no other way to get to Hawker, and needed my car as soon as possible due to job requirements. Scott is friendly, professional, efficient, conscientious and always looking for ways to make his customers happy.
I've always had nothing but great service from Hawker, at all levels--price, speed