Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

287 Reviews

99% Would Recommend
Latest Review 6 months ago

Reviews


CD
Carol D.
Oakdale, MN
Chevrolet Impala
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/09/2017 Category: Service
Carol said they didn't fix the problem. They wanted to buy a part but it was not guaranteed it would fix the problem. She would not recommend because she doesn't have much confidence in them.
This review was collected via phone interview by Customer Research Inc.

RM
RANDY M.
Oakdale, MN
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2017
Location and honesty
I have recomended Maplewood Auto to family and friends.

TV
TRAVIS V.
Saint Paul, MN
Chevrolet Malibu
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/03/2017
Overall fast and car fixed but very spendy
Got my problems fixed but it was pretty expensive. Charged $129 for a switch that costs less than $20 online. Then a misc $30 fee to "look" at it plus the labor to fix it. All shady looking charges. Overall beware of price gauging.

DK
Denny K.
Oakdale, MN
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019
The people and the care
Great people

KL
Kimberly L.
Oakdale, MN
Mitsubishi Outlander Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2019 Category: Service
Kimberly said the bill was different from what she was quoted when she got to the business to get her vehicle serviced. They ended up honoring the original quote.
This review was collected via phone interview by Customer Research Inc.

RB
Roxanne B.
Hugo, MN
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Roxanne said she has been to the business a couple times and they are very good.
This review was collected via phone interview by Customer Research Inc.

JC
JEAN C.
Saint Paul, MN
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Good listeners
Always respectful,never make me feel silly for my concerns

RM
Ron M.
Saint Paul, MN
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Ron said they have always treated him well. He is very pleased and that is why he keeps going back to them.
This review was collected via phone interview by Customer Research Inc.

VB
Vern B.
Minnesota
Kia Soul
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2018 Category: Service
Vern said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Maplewood, MN
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Service
The service and recommendations were very good.

JL
Jer L.
Maplewood, MN
Kia Forte
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Jer said that the business was very good. He said that was very satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

TC
Thomas C.
Minnesota
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Thomas said the people at the business are very nice and personable. The job was done adequately.
This review was collected via phone interview by Customer Research Inc.

EB
Ernie B.
Maplewood, MN
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
Tires for Lexus
Was prepared to purchase tires via online facility. Talked with manager at Maplewood Auto Service. He was polite, professional and knowledgeable. As a result of his help I purchased new tires with MAS. I was delighted and will use MAS for all my automotive needs.
Maplewood Auto Service T. from Maplewood Auto Service responded on 11/20/2018

Ernie, 
Thank you for giving us a chance to earn your buisness.  We appreciate the positive feed back.
Jerry Cook 
Manager


ES
ED S.
Oakdale, MN
Chevrolet Astro Passenger
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/13/2018
So so
Had coupon for 10% off. Bill was about $520.....it should have then been less than the $488 that I was charged !

1st time I've been disappointed here
Maplewood Auto Service T. from Maplewood Auto Service responded on 11/19/2018

Ed so sorry for the misunderstanding.  If you look at the bottom right of your reciept it will show under Discount 10% off parts & 10% off labor.  Further down you will see in the total column that you recieved a discount of $48.71.  I will reach out to you by phone this morning.  Thanks again for your business.
Jerry Cook 
Manager 


JC
JERRY C.
Oakdale, MN
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Fair & honest.
Won’t go anywhere else. Best shop around.

BH
Bill H.
Oakdale, MN
Dodge Caliber
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Oil change
Great service. Friendly & knowledgeable staff.

RT
Richard T.
Oakdale, MN
GMC Yukon XL
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2018 Category: Service
Richard said he called the business and made an appointment for 2 vehicles for an oil change. When the vehicle was done he was going to bring his other vehicle in, when he came back with the another vehicle they didn't even know he was coming back. He feels this business should have remembered because he did make 2 appointments.
This review was collected via phone interview by Customer Research Inc.
Maplewood Auto Service T. from Maplewood Auto Service responded on 11/19/2018

So sorry for the miscomunication.  Please know that we will make the corrections necessary so this never happens again.  Thanks for your business.
Jerry Cook
Manager


BH
Barb H.
Maplewood, MN
Chevrolet Impala Limited
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Barb said that she has never had any problems with the business.
This review was collected via phone interview by Customer Research Inc.

JC
Joan C.
Oakdale, MN
Ford Five Hundred
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Joan said she was pleased with the service.
This review was collected via phone interview by Customer Research Inc.

EB
Ernie B.
Maplewood, MN
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Highest Quality Customer Service
Service person investigated appropriate tires for my vehicle and saved me a significant amount versus buying online. Showed great interest in making sure I understood all aspects of sale, warranty and road hazard.

Displaying Review 1 - 20 of 287 in total