Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

311 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
93% Business Response
Latest Review 4 days ago

Reviews


FJ
Frank J.
Lore City, OH
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/18/2019
RIP OFF
My wife went to get a alignment done here and they weren’t able due to something wrong with our vehicle we were unaware of which that’s fine I totally understand. But if they want to charge 5 bucks less than the alignment would have been they should let you know that upfront. I could had almost any shop look at my truck for much cheaper. Then they quoted us TWO GRAND to fix it. We found another shop to do it for ONE HUNDRED. I wonder how many nice people fell for their tricks. They need to have reasonable prices for that or let you know up front that’s how to do business the right away.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 04/18/2019

Thanks for the info on your review. We are sorry we have not met you or spoken to you. It is possible you misunderstood the lady who brought the car in as she was trying to relay the info we gave her. So here is the info. :) We always thoroughly go over a car before aligning it, especially since we were told that the car just fell off a jack when someone was changing a tire. :)  We found that the front lower control arm bushings on both sides were worn. We also found that both front tires have broken belts and were worn smooth on the inside 4 inches of the tread. We brought the lady who owned the car into our bay to show her what we found.  We recommended front control arms and at least 2 tires to be able to align it and for it to be safe to drive.  The total for these including an alignment was $615 + tax. The front struts were also very bouncy and worn out. We suggested replacing them. We gave separate quotes for each of these. As you can imagine it took time on the rack to inspect your car and find all these problems. We charge $35 to do our inspection with the offer to credit the $35 back if we align it or do any of the suggested repairs within 30 days. Please give us a call if you have any questions.

 We also have a policy of refunding a customer their money if they honestly feel we were not straight with them. So please let us know how you feel after you reconsider this information.


WG
WEST G.
Cambridge, OH
Volkswagen Eos
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/04/2017
Test Computerized system ????
You charged and hour to test computerized system ?? I was sales manager for a Volkswagen Dealership for 13years and Yes I know how service makes there money. BUT to charge me a Hour for a HALF Hour Job???? And still did not fix the problem.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 09/04/2017

Thank you for sharing your thoughts. We are very sorry you were not satisfied with our diagnostic charge even after I offered to refund your money. --- If you recall we discussed at length before we worked on your car what the pricing would be. The plan was for us to spend an hour on testing for diagnosis of your VW EOS's problem and then reschedule you for the repair. We fully explained the cost to diagnose. We found, as you noted at the time, that your problem was very intermittent. This often means it takes additional time to diagnose as yours did because the problem was not occurring during our testing. However we only charged you for 1 hour of diagnosis even though it took us 1 1/2 hours to find your problem. --- After completely testing the ABS/Trac electrical components under various conditions trying to duplicate the problem, researching Technical service bulletins, repair trac bulletins, etc. and retesting the systems several times, we found that the ABS tone ring [which is enclosed inside the knuckle] had mud & debris contamination. As you remember we explained all this to you. Thus the wheel & drum and components needed removed to access and clean the tone ring of debri. As you remember you only had a limited time on Friday for our testing. We agreed that you would need to bring the car back for the repair.-- Again we are sorry you were not happy with us finding your problem, charging you for the agreed amount, explaining everything to you, and then even offering your money back when we found you were not happy. We wish you well.


LA
Lloyd A.
Kimbolton, OH
Honda Accord Crosstour
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/25/2018 Category: Service
Lloyd said the part didn't come in on time, so he had to wait an extra day.
This review was collected via phone interview by Customer Research Inc.

DW
Denise W.
Macksburg, OH
Nissan Rogue
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/14/2018 Category: Service
Denise said she was not happy with the amount of time this business took to get the service done.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 03/15/2018

We appreciate the opportunity to server you Denise. Thank you for your patronage and we hope to be more expedient on your next visit! We always try to be efficient with our brake jobs but I do require my technicians to spend all the extra time they may need for something as important and life saving as brakes. They are required to remove the rust from the calipers, slides, hubs and wheels when they are very rusted as yours were. Thanks again and we hope to serve you again in the future!


GR
Gale R.
Ohio
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2017 Category: Service
Gale said the business resolved the situation to his satisfaction.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/21/2017 Category: Service
Gale said the service provided by this business was good.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 03/22/2017

Thanks Mr. R! You've been a great customer for many years and it is always good to see you!


HD
Hayley D.
Cambridge, OH
Chevrolet S-10
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2019 Category: Service
Hayley said the staff was real nice but the prices are expensive. She was able to get this same service done at another facility for less than half their quoted price.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 07/17/2019

Thanks for the feedback. We priced a factory fit exhaust from the engine down. A muffler shop that welds in pieces of pipe can likely beat our prices. 

(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 07/19/2019

We also diagnosed and explained your problem for free after the other shop you used told you it would cost $150 to diagnose it. We wish you well!


BT
Ben T.
Newcomerstown, OH
Chevrolet Silverado 3500HD
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/18/2019 Category: Service
Ben said the business provided a good service but it was not exceptional.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 03/20/2019

We appreciate your patronage and review. We will strive to be exceptional on your next visit! : )


SB
Shawn B.
Cambridge, OH
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/02/2018
Friendly and honest
I have been taking my vehicles to Reeds for a while now. They have always got me in a reasonable amount of time. They are very honest about what is wrong with my cars and are reasonable priced. I will continue to take my cars to Reeds.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 12/02/2018

Thanks much Shawn! We will continue to work hard to earn your patronage and confidence. We hope to earn 5 stars next visit!


HG
Hazel G.
Kimbolton, OH
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2018 Category: Service
Hazel said she would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 11/16/2018

Thank you Hazel for the recommendation!


BF
Bryan F.
Cambridge, OH
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Bryan said the service was kind of slow but pretty good.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 11/13/2018

Thanks Bryan. We'll try to speed it up for you next time : )


SG
Shala G.
Cambridge, OH
Pontiac G6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
Shala said she was charged a lot more money than she thinks she should have been. She spoke with some of her friends that had wok done at this facility and even they said she was extremely over charged.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 10/10/2018

We thank you for your patronage. We spoke with your mother and she said she priced around and that she found our prices very reasonable. Take good care. 


WE
William E.
Cambridge, OH
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2018 Category: Service
William said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 08/29/2018

Thank you William! We'll try to earn the 5th star your next visit!


ML
Michael L.
Cambridge, OH
Dodge Stratus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2018 Category: Service
Michael said the facility did a good job, but they're a little pricey.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 06/01/2018

Thank you Michael for your rating and patronage! We try to keep our prices down as much as possible and still stay in business :)  On your vehicle we had one of our 4 A.S.E. Master Certified Technicianw working on your electrical problem to diagnose it and repair it. The total time he spent on it was 2.2 hours. For diagnosis, parts, labor and tax and all we charged you $138. Please feel free to call us if you have any questions or concerns. :)


BW
Bob W.
Cambridge, OH
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2018 Category: Service
Bob said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 03/16/2018

Thanks Bob. We appreciate your patronage very much. 


KW
Kathy W.
Cambridge, OH
HUMMER H3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2017 Category: Service
Spoke with Kathy's husband. He said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 11/10/2017

Thank you Kathy's husband :) We will strive harder to earn 5 star service her next visit!


AM
Adam And Nichole M.
Pleasant City, OH
Pontiac Firebird
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/18/2017 Category: Service
Adam said the staff do a good job. They are good at what they do. He said he wishes they were more timely at telling the customer the actual price of the service.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 09/11/2017

Thank you Adam. We appreciate your business. We will try to get back to you asap with our estimate next time!


PH
Phyllis H.
New Concord, OH
Nissan Rogue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2017 Category: Service
Phyllis said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 05/24/2017

Thanks Phylis! See you in another 4,000 miles!


BW
BILL and DEBBIE W.
Norwich, OH
Subaru Baja
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019
Top service and customer care
Thanks again for troubleshooting the Bajas battery issues. Thanks so much for noticing the other issues and letting me know so I could have you fix those too ! Always professional and caring for my vehicles. It’s great to know I can depend on your shop for car care !!
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 08/19/2019

Thanks Debbie for the great review! Thank you also for the kind feedback. We are fortunate to have wonderful customers like you!


GB
Gerald B.
New Concord, OH
Volkswagen Beetle Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Gerald said this business is the best, and he never has to the touch the vehicle.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 08/19/2019

Thank you for your great review and patronage!


CS
Chuck S.
Cambridge, OH
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Spoke with Stacy. She said her experience was good at this business.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 08/15/2019

We greatly appreciate your business and review! Thanks much!