Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

311 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
93% Business Response
Latest Review 4 days ago

Reviews


FJ
Frank J.
Lore City, OH
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/18/2019
RIP OFF
My wife went to get a alignment done here and they weren’t able due to something wrong with our vehicle we were unaware of which that’s fine I totally understand. But if they want to charge 5 bucks less than the alignment would have been they should let you know that upfront. I could had almost any shop look at my truck for much cheaper. Then they quoted us TWO GRAND to fix it. We found another shop to do it for ONE HUNDRED. I wonder how many nice people fell for their tricks. They need to have reasonable prices for that or let you know up front that’s how to do business the right away.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 04/18/2019

Thanks for the info on your review. We are sorry we have not met you or spoken to you. It is possible you misunderstood the lady who brought the car in as she was trying to relay the info we gave her. So here is the info. :) We always thoroughly go over a car before aligning it, especially since we were told that the car just fell off a jack when someone was changing a tire. :)  We found that the front lower control arm bushings on both sides were worn. We also found that both front tires have broken belts and were worn smooth on the inside 4 inches of the tread. We brought the lady who owned the car into our bay to show her what we found.  We recommended front control arms and at least 2 tires to be able to align it and for it to be safe to drive.  The total for these including an alignment was $615 + tax. The front struts were also very bouncy and worn out. We suggested replacing them. We gave separate quotes for each of these. As you can imagine it took time on the rack to inspect your car and find all these problems. We charge $35 to do our inspection with the offer to credit the $35 back if we align it or do any of the suggested repairs within 30 days. Please give us a call if you have any questions.

 We also have a policy of refunding a customer their money if they honestly feel we were not straight with them. So please let us know how you feel after you reconsider this information.


WG
WEST G.
Cambridge, OH
Volkswagen Eos
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/04/2017
Test Computerized system ????
You charged and hour to test computerized system ?? I was sales manager for a Volkswagen Dealership for 13years and Yes I know how service makes there money. BUT to charge me a Hour for a HALF Hour Job???? And still did not fix the problem.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 09/04/2017

Thank you for sharing your thoughts. We are very sorry you were not satisfied with our diagnostic charge even after I offered to refund your money. --- If you recall we discussed at length before we worked on your car what the pricing would be. The plan was for us to spend an hour on testing for diagnosis of your VW EOS's problem and then reschedule you for the repair. We fully explained the cost to diagnose. We found, as you noted at the time, that your problem was very intermittent. This often means it takes additional time to diagnose as yours did because the problem was not occurring during our testing. However we only charged you for 1 hour of diagnosis even though it took us 1 1/2 hours to find your problem. --- After completely testing the ABS/Trac electrical components under various conditions trying to duplicate the problem, researching Technical service bulletins, repair trac bulletins, etc. and retesting the systems several times, we found that the ABS tone ring [which is enclosed inside the knuckle] had mud & debris contamination. As you remember we explained all this to you. Thus the wheel & drum and components needed removed to access and clean the tone ring of debri. As you remember you only had a limited time on Friday for our testing. We agreed that you would need to bring the car back for the repair.-- Again we are sorry you were not happy with us finding your problem, charging you for the agreed amount, explaining everything to you, and then even offering your money back when we found you were not happy. We wish you well.


BW
BILL and DEBBIE W.
Norwich, OH
Subaru Baja
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2019
Top service and customer care
Thanks again for troubleshooting the Bajas battery issues. Thanks so much for noticing the other issues and letting me know so I could have you fix those too ! Always professional and caring for my vehicles. It’s great to know I can depend on your shop for car care !!
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 08/19/2019

Thanks Debbie for the great review! Thank you also for the kind feedback. We are fortunate to have wonderful customers like you!


GB
Gerald B.
New Concord, OH
Volkswagen Beetle Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019 Category: Service
Gerald said this business is the best, and he never has to the touch the vehicle.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 08/19/2019

Thank you for your great review and patronage!


CS
Chuck S.
Cambridge, OH
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Spoke with Stacy. She said her experience was good at this business.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 08/15/2019

We greatly appreciate your business and review! Thanks much!


DA
DON-KATHI A.
Cambridge, OH
Chrysler LeBaron
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019
Fun to drive
Got to drive the convertible for a date night on Saturday with the top down and wind blowing in our hair... and even got to go more than 7 miles without the check engine light coming on. Thanks for fixing it and giving us some fun back.
Kathi Albertson
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 08/12/2019

We are so happy to help you have fun in your date mobile! Thank you for the great review!


GN
GARY N.
Cambridge, OH
Chevrolet Uplander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2019
2006 chevy uplander
I was satisfied with the help i got from Reed's they was thorough& repaired my van before the projected date. I would recommend Reed's to anyone needing their vehicle repaired
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 08/12/2019

We very much appreciatte the feedback and great rating! We will work hard to continue to earn your trust!


LG
Lorie G.
Cambridge, OH
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Lorie said the staff has always been very friendly and its easy to get in.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 08/12/2019

We appreciate your business and your great review!


GC
GARY C.
Charleston, WV
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019
professional auto mechanics. I was impressed with the various certificates.
Our car broke down on the interstate and AAA towed us in to this repair shop. We were accommodated on an emergency
basis. They arranged for a rental car then made a preliminary estimate of repair. The date of repair was estimated for
2 weeks but an opening came up and repair was made in 1 week. We then traveled back to pay and pick up the car. The
car is running perfectly with the new fuel pump. We so appreciated the service rendered by this shop.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 08/06/2019

We were glad to help you and your wife get your vehicle back on the road! Thank you for your very nice review! 


JK
Josh K.
DOVER, OH
Chevrolet Prizm
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Josh said the business's staff found the problem with his vehicle pretty fast.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 08/12/2019

Thank you Josh for giving us high marks!


JJ
JIM J.
Cambridge, OH
Nissan Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2019
Tops in My Opinion
Reeds Top Tech deserves 5 stars as they are , in my opinion, the best mechanics in the area. Also, always friendly, courteous, affordable and dependable. Great bunch of folks!
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 07/31/2019

Thanks Jim! We appreciate your great review and kind feed back! Your patronage is greatly appreciated also!


SA
SHARON A.
Frazeysburg, OH
GMC Envoy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019
Honesty, Reliability,Professionalism, a 2 hour trip for me but wouldn’t go any where else.
I know when I drive away my Car has been repaired and tested by a professional. I trust their advise and drive away knowing my car with almost 300,000 miles on it will keep going until it’s heart(motor) will go no more.. It’s a almost 2 hr round trip for me but I wouldn’t trust anyone else.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 07/26/2019

Thank you Sharon for the kind review! It is wonderful customers like you that make our jobs so enjoyable!


RS
Rebecca S.
Freeport, OH
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2019
Great!
Fast, friendly, and reliable service!
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 07/19/2019

Thank you Rebeccan and Dan for the great review and feedback. We will try to do even better on your next visit! :) 


LW
Laura W.
Cambridge, OH
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019
Always on TOP of things!
I love going in there the staff are always friendly! They call before the fix things. They price things upfront and there are no surprises when you go to pay! It’s alway the price they say and if something else needs done they call with the price before hand! Reeds work is top of the line they don’t half fix something. Do it right the first time! My husband and I both trust their work! We will always go there for quality work ! Ben and Laura
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 07/17/2019

Thanks you Ben and Laura for the very nice review! We love feedback, especially from wonderful customers like you folks!


HD
Hayley D.
Cambridge, OH
Chevrolet S-10
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2019 Category: Service
Hayley said the staff was real nice but the prices are expensive. She was able to get this same service done at another facility for less than half their quoted price.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 07/17/2019

Thanks for the feedback. We priced a factory fit exhaust from the engine down. A muffler shop that welds in pieces of pipe can likely beat our prices. 

(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 07/19/2019

We also diagnosed and explained your problem for free after the other shop you used told you it would cost $150 to diagnose it. We wish you well!


RD
Richard D.
Quaker City, OH
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Richard said the staff are very knowledgeable, and up to date. They are expensive but they are good.
This review was collected via phone interview by Customer Research Inc.

RC
RAY and CHARMAINE C.
Cambridge, OH
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
The owner and those who work with him
Charmaine and I have trusted our autos with Jim for over 15 years. From a classic to a new SUV the service of Jim and his team has always been outstanding!.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 07/10/2019

You all have been wonderful customers to work with all these years. You are much appreciated. Thanks you for the great feedback and review!


JE
Jay E.
Plain City, OH
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Jay said this business has good service.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 07/11/2019

Thanks Jay for the great review! Your patronage is appreciated!


BJ
BEVERLY J.
Cambridge, OH
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2019
Great Service
If you want the highest quality of care for your vehicle, this is the place.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 07/10/2019

Thanks Beverly! We have the best customers too! :)


BC
Bobby C.
Cambridge, OH
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Bobby said they worked him in, got him done that same day and didn't charge him for anything he didn't need.
This review was collected via phone interview by Customer Research Inc.
(This is an automated e., Owner from Reed's Top Tech AutoCare responded on 06/21/2019

Thanks much Bobby! We appreciate the great review!