ReScore Reviews™ (1)
Thanks for the info on your review. We are sorry we have not met you or spoken to you. It is possible you misunderstood the lady who brought the car in as she was trying to relay the info we gave her. So here is the info. :) We always thoroughly go over a car before aligning it, especially since we were told that the car just fell off a jack when someone was changing a tire. :) We found that the front lower control arm bushings on both sides were worn. We also found that both front tires have broken belts and were worn smooth on the inside 4 inches of the tread. We brought the lady who owned the car into our bay to show her what we found. We recommended front control arms and at least 2 tires to be able to align it and for it to be safe to drive. The total for these including an alignment was $615 + tax. The front struts were also very bouncy and worn out. We suggested replacing them. We gave separate quotes for each of these. As you can imagine it took time on the rack to inspect your car and find all these problems. We charge $35 to do our inspection with the offer to credit the $35 back if we align it or do any of the suggested repairs within 30 days. Please give us a call if you have any questions.
We also have a policy of refunding a customer their money if they honestly feel we were not straight with them. So please let us know how you feel after you reconsider this information.
Thank you for sharing your thoughts. We are very sorry you were not satisfied with our diagnostic charge even after I offered to refund your money. --- If you recall we discussed at length before we worked on your car what the pricing would be. The plan was for us to spend an hour on testing for diagnosis of your VW EOS's problem and then reschedule you for the repair. We fully explained the cost to diagnose. We found, as you noted at the time, that your problem was very intermittent. This often means it takes additional time to diagnose as yours did because the problem was not occurring during our testing. However we only charged you for 1 hour of diagnosis even though it took us 1 1/2 hours to find your problem. --- After completely testing the ABS/Trac electrical components under various conditions trying to duplicate the problem, researching Technical service bulletins, repair trac bulletins, etc. and retesting the systems several times, we found that the ABS tone ring [which is enclosed inside the knuckle] had mud & debris contamination. As you remember we explained all this to you. Thus the wheel & drum and components needed removed to access and clean the tone ring of debri. As you remember you only had a limited time on Friday for our testing. We agreed that you would need to bring the car back for the repair.-- Again we are sorry you were not happy with us finding your problem, charging you for the agreed amount, explaining everything to you, and then even offering your money back when we found you were not happy. We wish you well.
Thanks Debbie for the great review! Thank you also for the kind feedback. We are fortunate to have wonderful customers like you!
Thank you for your great review and patronage!
We greatly appreciate your business and review! Thanks much!
We are so happy to help you have fun in your date mobile! Thank you for the great review!
We very much appreciatte the feedback and great rating! We will work hard to continue to earn your trust!
We appreciate your business and your great review!
basis. They arranged for a rental car then made a preliminary estimate of repair. The date of repair was estimated for
2 weeks but an opening came up and repair was made in 1 week. We then traveled back to pay and pick up the car. The
car is running perfectly with the new fuel pump. We so appreciated the service rendered by this shop.
We were glad to help you and your wife get your vehicle back on the road! Thank you for your very nice review!
Thank you Josh for giving us high marks!
Thanks Jim! We appreciate your great review and kind feed back! Your patronage is greatly appreciated also!
Thank you Sharon for the kind review! It is wonderful customers like you that make our jobs so enjoyable!
Thank you Rebeccan and Dan for the great review and feedback. We will try to do even better on your next visit! :)
Thanks you Ben and Laura for the very nice review! We love feedback, especially from wonderful customers like you folks!
Thanks for the feedback. We priced a factory fit exhaust from the engine down. A muffler shop that welds in pieces of pipe can likely beat our prices.
We also diagnosed and explained your problem for free after the other shop you used told you it would cost $150 to diagnose it. We wish you well!
You all have been wonderful customers to work with all these years. You are much appreciated. Thanks you for the great feedback and review!
Thanks Jay for the great review! Your patronage is appreciated!
Thanks Beverly! We have the best customers too! :)
Thanks much Bobby! We appreciate the great review!