98% Would Recommend
Latest Review 2 days ago
Tommy G. on 10/26/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Tommy said the mechanics at this business mis-diagnosed his vehicle and they charged him for a repair that did not resolve the issue he's having. He would like a refund and he would like his vehicle to be repaired properly.
Vehicle: BMW 5 Series
Category: Service
Service Date: 09/27/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Kim Y. on 11/22/2017
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"Gurgling Soubd"
Always good working woth Alex and his team. However, after a water pump replacement is it normal to hear a "gurling"/"sloshing" sound after the first few drives after replacement?
Vehicle: BMW 5 Series
Service Date: 11/21/2017
Review Created: 11/22/2017 08:11 PM
Alex M. at Bimmer Car Care responded on 11/27/2017

Hi Kim -

Thanks so much for being a valued customer at Bimmer Car Care. We didn't notice any sounds that are abnormal at the time of the test drive. We are committed to keeping our customers satisfied, so please let us know when you can bring the car back to us and we can look into this sound you are describing. Feel free to call us at 312-794-5030 or email service@bimmercarcare.com to get this scheduled for you. 

Thanks so much for your business. 

Bimmer Car Care 

lilly v. on 10/09/2017
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"first class service"
First class service -- I appreciate the professional service and warranty
Vehicle: BMW X3
Service Date: 09/15/2017
Review Created: 10/09/2017 06:29 PM
Venice M. on 06/21/2017
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Venice said the business took care of him.
Vehicle: BMW X5
Category: Service
Service Date: 06/16/2017
Review Created: 06/21/2017
This review was collected via phone interview by Customer Research Inc.
Patricia M. on 02/22/2018
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"Awesome place!"
I had a great experience here the owner Alex is a great guy knows his stuff worked with me on the price very understanding. I will definitely be back and recommend Bimmer Care to everyone.
Vehicle: BMW X5
Service Date: 02/20/2018
Review Created: 02/22/2018 10:40 AM
jay n. on 02/20/2018
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"Engine was stalling constantly"
My engine was stalling when idle and when attempting to speed up. Alex mentioned the possible issue before running a scan and the scan validated his suspicions. I would definitely recommend going there. I am HOPING I dont need service(s) soon but when I do, I will go there.
Vehicle: BMW 3 Series
Service Date: 01/22/2018
Review Created: 02/20/2018 08:13 AM
Keith B. on 02/19/2018
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"Perfect Service... like always!"
I had a scheduled service appointment and needed my windshield replaced. Perfect job all around. The window even came in under the estimate! I love this place. Thanks guys!
Vehicle: BMW X5
Service Date: 02/15/2018
Review Created: 02/19/2018 08:43 AM
Jo-Elle M. on 02/17/2018
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"Great honest service!"
They were nice and honest. I will bring my car back there.
Vehicle: BMW 3 Series
Service Date: 02/15/2018
Review Created: 02/17/2018 11:14 AM
John C. on 02/04/2018
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"Great Service, Good Value"
I live in the south loop so it is very convenient for me. I make an appointment, drop my car off, and after they call I walk down and pick it up. Great service at a good price. Not cheap, but much cheaper than the dealer.
Vehicle: BMW 5 Series
Service Date: 02/03/2018
Review Created: 02/04/2018 06:40 AM
Frances T. on 02/01/2018
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"Fair pricing. Great service everytime."
I moved about a year ago back to Chicago from California. I had my 2003 530i transported. My biggest hope was to find someone in Chi to take care of my older car. My previous shop was excellent in Long Beach. Was with them many years.
I found Bimmer right down from me in South Loop and my prayers were answered. Alex and Freddie are like family. My car has had a few minor repair needs and one bigger one when I first got here.
Alex explains items needed and suggested and genuinely addresses my questions and concerns. He and Freddie are personable and professional.
Car runs great. Fair pricing. Take your bimmer there....u wont be disappointed. I feel so blessed to have found them. Thanks Bimmer Car Care!!
Service Date: 01/17/2018
Review Created: 02/01/2018 04:33 PM
Ryan D. on 01/31/2018
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"High quality work and customer service "
Alex and his team provide high quality work and service.
Vehicle: BMW 3 Series
Service Date: 01/29/2018
Review Created: 01/31/2018 04:09 AM
Nicole A. on 01/30/2018
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"Staff is friendly and honest"
I hate going to get my car repaired. I hate Perillo BMW even more, because I feel like they are always looking for something extra to fix versus just fixing the issue. Alex was awesome in explaining everything and made me feel comfortable using his services. I have recommended this shop to friends.
Vehicle: BMW 745Li
Service Date: 01/26/2018
Review Created: 01/30/2018 12:41 PM
Kasapu V. on 01/29/2018
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Kasapu said the service was completed quickly and his experience was good.
Vehicle: BMW 3 Series
Category: Service
Service Date: 01/25/2018
Review Created: 01/29/2018
This review was collected via phone interview by Customer Research Inc.
Ben J. on 01/26/2018
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"Great service!"
They worked quickly and even washed my car. It looked great!
Vehicle: BMW X5
Service Date: 01/26/2018
Review Created: 01/26/2018 08:22 PM
Lavern C. on 01/13/2018
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"LOCATION AND GREAT CUSTOMER SERVCIE"
ALEX IS A GREAT BMW GUY/ HE GAVE ME EXACTLY WHAT WAS WRONG AND WAS VERY VERY PROFESSIONAL.HE OFFERED OPTIONS AS WELL WORKED WITH ME IN MAKING A DECISION.My WIFE LOVES THE WAY HE DOES BUSINESS
LEVERN CANTEEN
Vehicle: BMW X3
Service Date: 01/12/2018
Review Created: 01/13/2018 09:13 AM
Ryan B. on 01/11/2018
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"Highly Prefer Over the Dealer Service"
Had potential purchase in for a pre-purcahse inspection and then a few days later for a battery replacement identified during the pre-purchase inspection. I hadn't owned a car for 10+ years prior to this purchase so was eager to get up to speed. I appreciated the personal time spent with me explaining the details.

A few weeks later I had the car to the local dealer for some work, only because the car is still under warranty and therefore the work was free through the dealer - it was not the same experience - literally an assembly line of BMWs coming in and out of the place. I left without ever talking to someone about the work that was done or meeting who worked on the car, left me feeling very uneasy. Would highly prefer to take to Bimmer Car Care once the factory warranty is expired.
Vehicle: BMW X3
Service Date: 12/28/2017
Review Created: 01/11/2018 11:33 AM
Pierce J. on 01/09/2018
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"Professional and Courteous Service "
Professional and Knowledgeable service at great rates. Highly recommended!
Vehicle: BMW 5 Series
Service Date: 01/09/2018
Review Created: 01/09/2018 08:13 PM
Marlowe D. on 01/01/2018
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"fast, effective and efficient. "
These guys where professional from the start. When I called this set of a time for me to get in for my appointment quickly.
Vehicle: BMW 5 Series
Service Date: 12/29/2017
Review Created: 01/01/2018 08:01 AM
Lakshmanan R. on 12/30/2017
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"From 0 to 100, real quick!"
I went in on a snowy Friday afternoon with a low tire pressure warning and low engine oil. The tech was free and I got the oil change and air topped up in 45 minutes. very affordable!
Vehicle: BMW 2 Series
Service Date: 12/29/2017
Review Created: 12/30/2017 07:52 AM
Vondell S. on 12/28/2017
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Vondell said he was in and out. The facility fixed his vehicle in a timely manner. The staff was nice. They were great people.
Vehicle: BMW 5 Series
Category: Service
Service Date: 12/26/2017
Review Created: 12/28/2017
This review was collected via phone interview by Customer Research Inc.
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