98% Would Recommend
Latest Review 28 days ago
Tommy G. on 10/26/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Tommy said the mechanics at this business mis-diagnosed his vehicle and they charged him for a repair that did not resolve the issue he's having. He would like a refund and he would like his vehicle to be repaired properly.
Vehicle: BMW 5 Series
Category: Service
Service Date: 09/27/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Sukh K. on 03/08/2018
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Sukh said they were responsive and pretty straight forward but a little expensive.
Vehicle: BMW 5 Series
Category: Service
Service Date: 03/07/2018
Review Created: 03/08/2018
This review was collected via phone interview by Customer Research Inc.
Kim Y. on 11/22/2017
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"Gurgling Soubd"
Always good working woth Alex and his team. However, after a water pump replacement is it normal to hear a "gurling"/"sloshing" sound after the first few drives after replacement?
Vehicle: BMW 5 Series
Service Date: 11/21/2017
Review Created: 11/22/2017 08:11 PM
Alex M. at Bimmer Car Care responded on 11/27/2017

Hi Kim -

Thanks so much for being a valued customer at Bimmer Car Care. We didn't notice any sounds that are abnormal at the time of the test drive. We are committed to keeping our customers satisfied, so please let us know when you can bring the car back to us and we can look into this sound you are describing. Feel free to call us at 312-794-5030 or email service@bimmercarcare.com to get this scheduled for you. 

Thanks so much for your business. 

Bimmer Car Care 

lilly v. on 10/09/2017
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"first class service"
First class service -- I appreciate the professional service and warranty
Vehicle: BMW X3
Service Date: 09/15/2017
Review Created: 10/09/2017 06:29 PM
Venice M. on 06/21/2017
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Venice said the business took care of him.
Vehicle: BMW X5
Category: Service
Service Date: 06/16/2017
Review Created: 06/21/2017
This review was collected via phone interview by Customer Research Inc.
Mistry G. on 03/26/2018
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Mistry said the staff was very professional and provided good customer service. They answered all of her questions.
Vehicle: BMW X5
Category: Service
Service Date: 03/21/2018
Review Created: 03/26/2018
This review was collected via phone interview by Customer Research Inc.
Timothy G. on 03/23/2018
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"Dependable Service "
Alex is always a class act! They continue to do great work.
Vehicle: MINI Cooper Hardtop
Service Date: 03/21/2018
Review Created: 03/23/2018 05:10 AM
Anthany S. on 03/10/2018
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Anthany said the employees were personable and knowledgeable.
Vehicle: BMW Z4
Category: Service
Service Date: 03/06/2018
Review Created: 03/10/2018
This review was collected via phone interview by Customer Research Inc.
Lisa H. on 03/08/2018
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"Service"
I love love love them. Very professional!!! Service is 5 stars!!!!
Vehicle: BMW 3 Series
Service Date: 03/07/2018
Review Created: 03/08/2018 09:21 AM
Lakshmanan R. on 03/06/2018
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"Excellent service once again @ great price"
Had 2 flat tires on my 228i. Purchased my run flats off of Tirerack and took it in and the pricing was just awesome. I am going to be a regular customer here for future mods!!
Vehicle: BMW 2 Series
Service Date: 03/01/2018
Review Created: 03/06/2018 05:29 PM
Jonathan L. on 03/03/2018
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"Generous, Thoughtful, On Target"
My first visit: I brought my 2011 Series 3 in because the triangle-with-an-exclamation-point light went on. Freddie was welcoming and thoughtful and clearly loves his job. Alex quickly figured out that nothing was wrong other than the windshield liquid was low! Ironically, a dealer had recently put in a new windshield washer tank -- but Alex checked out that there were no leaks, etc. Another car repair shop might have used this as an occasion for unneeded maintenance, etc. Freddie and Alex wished me well and sent me on my way -- no charge. I am very grateful. They have a new customer.
Vehicle: BMW 3 Series
Service Date: 03/02/2018
Review Created: 03/03/2018 02:17 AM
Jerry B. on 03/02/2018
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"Very attentive value customer "
They do a great job by appointment only is awesome. A great value. Alex is great.
Vehicle: BMW 3 Series
Service Date: 02/28/2018
Review Created: 03/02/2018 04:10 AM
Patricia M. on 02/22/2018
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"Awesome place!"
I had a great experience here the owner Alex is a great guy knows his stuff worked with me on the price very understanding. I will definitely be back and recommend Bimmer Care to everyone.
Vehicle: BMW X5
Service Date: 02/20/2018
Review Created: 02/22/2018 10:40 AM
jay n. on 02/20/2018
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"Engine was stalling constantly"
My engine was stalling when idle and when attempting to speed up. Alex mentioned the possible issue before running a scan and the scan validated his suspicions. I would definitely recommend going there. I am HOPING I dont need service(s) soon but when I do, I will go there.
Vehicle: BMW 3 Series
Service Date: 01/22/2018
Review Created: 02/20/2018 08:13 AM
Keith B. on 02/19/2018
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"Perfect Service... like always!"
I had a scheduled service appointment and needed my windshield replaced. Perfect job all around. The window even came in under the estimate! I love this place. Thanks guys!
Vehicle: BMW X5
Service Date: 02/15/2018
Review Created: 02/19/2018 08:43 AM
Jo-Elle M. on 02/17/2018
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"Great honest service!"
They were nice and honest. I will bring my car back there.
Vehicle: BMW 3 Series
Service Date: 02/15/2018
Review Created: 02/17/2018 11:14 AM
John C. on 02/04/2018
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"Great Service, Good Value"
I live in the south loop so it is very convenient for me. I make an appointment, drop my car off, and after they call I walk down and pick it up. Great service at a good price. Not cheap, but much cheaper than the dealer.
Vehicle: BMW 5 Series
Service Date: 02/03/2018
Review Created: 02/04/2018 06:40 AM
Frances T. on 02/01/2018
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"Fair pricing. Great service everytime."
I moved about a year ago back to Chicago from California. I had my 2003 530i transported. My biggest hope was to find someone in Chi to take care of my older car. My previous shop was excellent in Long Beach. Was with them many years.
I found Bimmer right down from me in South Loop and my prayers were answered. Alex and Freddie are like family. My car has had a few minor repair needs and one bigger one when I first got here.
Alex explains items needed and suggested and genuinely addresses my questions and concerns. He and Freddie are personable and professional.
Car runs great. Fair pricing. Take your bimmer there....u wont be disappointed. I feel so blessed to have found them. Thanks Bimmer Car Care!!
Service Date: 01/17/2018
Review Created: 02/01/2018 04:33 PM
Ryan D. on 01/31/2018
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"High quality work and customer service "
Alex and his team provide high quality work and service.
Vehicle: BMW 3 Series
Service Date: 01/29/2018
Review Created: 01/31/2018 04:09 AM
Nicole A. on 01/30/2018
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"Staff is friendly and honest"
I hate going to get my car repaired. I hate Perillo BMW even more, because I feel like they are always looking for something extra to fix versus just fixing the issue. Alex was awesome in explaining everything and made me feel comfortable using his services. I have recommended this shop to friends.
Vehicle: BMW 745Li
Service Date: 01/26/2018
Review Created: 01/30/2018 12:41 PM
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