Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

83 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


TG
Tommy G.
Hammond, IN
BMW 5 Series
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/26/2017 Category: Service
Tommy said the mechanics at this business mis-diagnosed his vehicle and they charged him for a repair that did not resolve the issue he's having. He would like a refund and he would like his vehicle to be repaired properly.
This review was collected via phone interview by Customer Research Inc.

SK
Sukh K.
Illinois
BMW 5 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2018 Category: Service
Sukh said they were responsive and pretty straight forward but a little expensive.
This review was collected via phone interview by Customer Research Inc.

KY
Kim Y.
Chicago, IL
BMW 5 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2017
Gurgling Soubd
Always good working woth Alex and his team. However, after a water pump replacement is it normal to hear a "gurling"/"sloshing" sound after the first few drives after replacement?
Alex M. from Bimmer Car Care responded on 11/27/2017

Hi Kim -

Thanks so much for being a valued customer at Bimmer Car Care. We didn't notice any sounds that are abnormal at the time of the test drive. We are committed to keeping our customers satisfied, so please let us know when you can bring the car back to us and we can look into this sound you are describing. Feel free to call us at 312-794-5030 or email service@bimmercarcare.com to get this scheduled for you. 

Thanks so much for your business. 

Bimmer Car Care 


LV
lilly v.
Chicago, IL
BMW X3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2017
first class service
First class service -- I appreciate the professional service and warranty

VM
Venice M.
Chicago, IL
BMW X5
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2017 Category: Service
Venice said the business took care of him.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Chicago, IL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
David Butler
Alex did a great job repairing my Bentley GT

TJ
Tom J.
Chicago, IL
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Friendly, efficient and best value.
Bimmer ar Care is a throwback to the days of full-service neighborhood service stations where you were always greeted with a smile and received their special attention. First class Customer Service and the best Car Care that you'll not find elsewhere.

AT
Aubrey T.
Chicago, IL
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
The location is very convenient.
I am very satisfy with the quality of your service. You are knowledgeable of the repairs that are to be done. You are very courteous, and the repairs are completed in a timely manner.

JL
Jonathan L.
Chicago, IL
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Great service
Gracious welcome. Excellent service. Bimmer is keeping my 2011 3 Series in great shape.

JA
Julius A.
Chicago, IL
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Julius said service was efficient and the conversation was good.
This review was collected via phone interview by Customer Research Inc.

DS
Daniel S.
Cicero, IL
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Daniel said the business has really nice service. The staff is really nice.
This review was collected via phone interview by Customer Research Inc.

LT
Leo T.
Chicago, IL
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Very helpful
Alex was very helpful and informative. He was able to diagnose the problem right away. He provided great customer service and was very easy to talk to.

MT
Marie T.
Chicago, IL
BMW X1
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Hospitality
I was so excited to find out on Google that there was a BMW service company close to where I live and not in the Downtown Chicago area it made my day and then when I brought my BMW the workers were all so nice i neded to ask a few questions about my car they answered me with know hesitation
they were so polite and nice made me feel welcome and that's what I like about this company and I will always come back with my BMW this is the place for me !! Thank you

GH
Gregg H.
Chicago, IL
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018
Great Service
Had problem around 9:30am last week. Problem dianosed and fixed by 4:30pm that same day. Great work.

LH
Lavonne H.
Chicago, IL
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2018
Five Star Service
Alex and Jeff are great mechanics! They are professional and will get you back on the road fast. I trust them and you can too.

SA
Stu A.
Chicago, IL
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018
Friendly staff and excellent servicd
Contacted BCC via Facebook messenger and was able to make an appointment, even rescheduled via Facebook! Great service and friendly staff. I’d definitely recommend BCC. They even gave me an exterior wash even with minor service.

FI
Fernando I.
Chicago, IL
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018
Great service
Friendly staff, great service at a reasonable price. I was very satisfied with their work. Will definitely be returning for my future repairs and maintenance.

LL
Linda L.
Chicago, IL
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
A+ BMW Mechanic
Thanks Alex and Freddy for taking terrific care of both my Bimmers. Your professionalism, knowledge and BMW expertise is greatly appreciated.

Verified Customer
Chicago, IL
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018
attentiveness to client, constant communication
Provided excellent client service, very knowledgeable about car's needs, was prompt in discussing any changes with the client.

TA
Tamer A.
Chicago, IL
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018
Good service, good price
Let's face it, owning a BMW is expensive. Fortunately, we have places like BCC to soften the blow.

I have taken my car to them twice so far for work: once to replace one HID headlight and the other for a bigger job of replacing a leaking oil filter gasket. Neither repair was cheap, but compared to dealers and some other shops, the price is very reasonable. The location is good, the office is nice, but most importantly the people are friendly and helpful. Mechanics do a good job of explaining the work. Estimates are clear and straightforward with no hidden charges. Quality of repair seems very good - as far as I know. Every time I have an issue with my car I shop around but find myself coming back to BCC.

Keep up the good work!

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