Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

88 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


TG
Tommy G.
Hammond, IN
BMW 5 Series
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/26/2017 Category: Service
Tommy said the mechanics at this business mis-diagnosed his vehicle and they charged him for a repair that did not resolve the issue he's having. He would like a refund and he would like his vehicle to be repaired properly.
This review was collected via phone interview by Customer Research Inc.

SK
Sukh K.
Illinois
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2018 Category: Service
Sukh said they were responsive and pretty straight forward but a little expensive.
This review was collected via phone interview by Customer Research Inc.

KY
Kim Y.
Chicago, IL
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2017
Gurgling Soubd
Always good working woth Alex and his team. However, after a water pump replacement is it normal to hear a "gurling"/"sloshing" sound after the first few drives after replacement?
Alex M. from Bimmer Car Care responded on 11/27/2017

Hi Kim -

Thanks so much for being a valued customer at Bimmer Car Care. We didn't notice any sounds that are abnormal at the time of the test drive. We are committed to keeping our customers satisfied, so please let us know when you can bring the car back to us and we can look into this sound you are describing. Feel free to call us at 312-794-5030 or email service@bimmercarcare.com to get this scheduled for you. 

Thanks so much for your business. 

Bimmer Car Care 


LV
lilly v.
Chicago, IL
BMW X3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2017
first class service
First class service -- I appreciate the professional service and warranty

VM
Venice M.
Chicago, IL
BMW X5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2017 Category: Service
Venice said the business took care of him.
This review was collected via phone interview by Customer Research Inc.

SS
Sandeep S.
Oak Brook, IL
BMW X6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018
Very courteous and thorough , Alex does a great job ver knowledgeable
Amazing service Alex is very knowledgeable would recommend highly

JB
Jerry B.
Chicago, IL
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
J burke
Awesome job

CM
Charlie M.
Chicago, IL
Audi S4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Great Shop
5 stars. Excellent customer service and work.

FV
Fernanda V.
Chicago, IL
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Excellent service, attentive staff. Highly recommend!!
Since my dealer warrantee had expired, I was very apprehensive about finding a reputable, competent and honest auto maintenance shop. Bimmer Care hits the mark for quality, service and trust factor! Alex was extremely helpful and offered great advice and provided money-saving information on how to get the best deal on new tires for my X5. He went as far as ordering the correct tires for me and having them delivered to his shop. In addition, the workspace and waiting lounge are clean and welcoming and the complimentary car wash is a very nice touch!

RS
Robert S.
Chicago, IL
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
50k mile service
Found this place because it is convenient. However, it is also the most reasonable, professional place I have had service my BMW.

DB
David B.
Chicago, IL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
David Butler
Alex did a great job repairing my Bentley GT

TJ
Tom J.
Chicago, IL
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Friendly, efficient and best value.
Bimmer ar Care is a throwback to the days of full-service neighborhood service stations where you were always greeted with a smile and received their special attention. First class Customer Service and the best Car Care that you'll not find elsewhere.

AT
Aubrey T.
Chicago, IL
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
The location is very convenient.
I am very satisfy with the quality of your service. You are knowledgeable of the repairs that are to be done. You are very courteous, and the repairs are completed in a timely manner.

JL
Jonathan L.
Chicago, IL
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
Great service
Gracious welcome. Excellent service. Bimmer is keeping my 2011 3 Series in great shape.

JA
Julius A.
Chicago, IL
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Julius said service was efficient and the conversation was good.
This review was collected via phone interview by Customer Research Inc.

DS
Daniel S.
Cicero, IL
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Daniel said the business has really nice service. The staff is really nice.
This review was collected via phone interview by Customer Research Inc.

LT
Leo T.
Chicago, IL
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Very helpful
Alex was very helpful and informative. He was able to diagnose the problem right away. He provided great customer service and was very easy to talk to.

MT
Marie T.
Chicago, IL
BMW X1
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Hospitality
I was so excited to find out on Google that there was a BMW service company close to where I live and not in the Downtown Chicago area it made my day and then when I brought my BMW the workers were all so nice i neded to ask a few questions about my car they answered me with know hesitation
they were so polite and nice made me feel welcome and that's what I like about this company and I will always come back with my BMW this is the place for me !! Thank you

GH
Gregg H.
Chicago, IL
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018
Great Service
Had problem around 9:30am last week. Problem dianosed and fixed by 4:30pm that same day. Great work.

LH
Lavonne H.
Chicago, IL
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2018
Five Star Service
Alex and Jeff are great mechanics! They are professional and will get you back on the road fast. I trust them and you can too.

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