Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

73 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


TG
Tommy G.
Hammond, IN
BMW 5 Series
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/26/2017 Category: Service
Tommy said the mechanics at this business mis-diagnosed his vehicle and they charged him for a repair that did not resolve the issue he's having. He would like a refund and he would like his vehicle to be repaired properly.
This review was collected via phone interview by Customer Research Inc.

SK
Sukh K.
Illinois
BMW 5 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2018 Category: Service
Sukh said they were responsive and pretty straight forward but a little expensive.
This review was collected via phone interview by Customer Research Inc.

KY
Kim Y.
Chicago, IL
BMW 5 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2017
Gurgling Soubd
Always good working woth Alex and his team. However, after a water pump replacement is it normal to hear a "gurling"/"sloshing" sound after the first few drives after replacement?
Alex M. from Bimmer Car Care responded on 11/27/2017

Hi Kim -

Thanks so much for being a valued customer at Bimmer Car Care. We didn't notice any sounds that are abnormal at the time of the test drive. We are committed to keeping our customers satisfied, so please let us know when you can bring the car back to us and we can look into this sound you are describing. Feel free to call us at 312-794-5030 or email service@bimmercarcare.com to get this scheduled for you. 

Thanks so much for your business. 

Bimmer Car Care 


LV
lilly v.
Chicago, IL
BMW X3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2017
first class service
First class service -- I appreciate the professional service and warranty

VM
Venice M.
Chicago, IL
BMW X5
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2017 Category: Service
Venice said the business took care of him.
This review was collected via phone interview by Customer Research Inc.

SA
Stu A.
Chicago, IL
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018
Friendly staff and excellent servicd
Contacted BCC via Facebook messenger and was able to make an appointment, even rescheduled via Facebook! Great service and friendly staff. I’d definitely recommend BCC. They even gave me an exterior wash even with minor service.

FI
Fernando I.
Chicago, IL
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018
Great service
Friendly staff, great service at a reasonable price. I was very satisfied with their work. Will definitely be returning for my future repairs and maintenance.

LL
Linda L.
Chicago, IL
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018
A+ BMW Mechanic
Thanks Alex and Freddy for taking terrific care of both my Bimmers. Your professionalism, knowledge and BMW expertise is greatly appreciated.

Verified Customer
Chicago, IL
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018
attentiveness to client, constant communication
Provided excellent client service, very knowledgeable about car's needs, was prompt in discussing any changes with the client.

TA
Tamer A.
Chicago, IL
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018
Good service, good price
Let's face it, owning a BMW is expensive. Fortunately, we have places like BCC to soften the blow.

I have taken my car to them twice so far for work: once to replace one HID headlight and the other for a bigger job of replacing a leaking oil filter gasket. Neither repair was cheap, but compared to dealers and some other shops, the price is very reasonable. The location is good, the office is nice, but most importantly the people are friendly and helpful. Mechanics do a good job of explaining the work. Estimates are clear and straightforward with no hidden charges. Quality of repair seems very good - as far as I know. Every time I have an issue with my car I shop around but find myself coming back to BCC.

Keep up the good work!

JH
Jeanine H.
Chicago, IL
MINI Cooper Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Great Service!
Love Bimmer. ALex and his staff is awesome. I don't take my Mini Cooper anywhere else! :)

PJ
Pierce J.
Chicago, IL
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018
Friendly and Professional Service
Bimmer Car Care provided friendly and professional service. Alex is knowledgeable and gives great advice. Good shop to do business with!!

RR
Roger R.
Chicago, IL
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Roger said the staff went above and beyond to help him out.
This review was collected via phone interview by Customer Research Inc.

AG
Andrew G.
Chicago, IL
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Fast service
Alex, was awesome, I only had four hours to have sporadic brake light malfunction problem solved. He fit me in, and found aftermarket bulbs and replaced them no charge except for diagnostic fee. Car was done in a few hours and I was back in business.

MG
Mistry G.
Chicago, IL
BMW X5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Mistry said the staff was very professional and provided good customer service. They answered all of her questions.
This review was collected via phone interview by Customer Research Inc.

TG
Timothy G.
Chicago, IL
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018
Dependable Service
Alex is always a class act! They continue to do great work.

AS
Anthany S.
Chicago, IL
BMW Z4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
Anthany said the employees were personable and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

LH
Lisa H.
Chicago, IL
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018
Service
I love love love them. Very professional!!! Service is 5 stars!!!!

LR
Lakshmanan R.
Chicago, IL
BMW 2 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018
Excellent service once again @ great price
Had 2 flat tires on my 228i. Purchased my run flats off of Tirerack and took it in and the pricing was just awesome. I am going to be a regular customer here for future mods!!

JL
Jonathan L.
Chicago, IL
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018
Generous, Thoughtful, On Target
My first visit: I brought my 2011 Series 3 in because the triangle-with-an-exclamation-point light went on. Freddie was welcoming and thoughtful and clearly loves his job. Alex quickly figured out that nothing was wrong other than the windshield liquid was low! Ironically, a dealer had recently put in a new windshield washer tank -- but Alex checked out that there were no leaks, etc. Another car repair shop might have used this as an occasion for unneeded maintenance, etc. Freddie and Alex wished me well and sent me on my way -- no charge. I am very grateful. They have a new customer.

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