Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

68 Reviews

99% Would Recommend
Latest Review 18 days ago

Reviews


TG
Tommy G.
Hammond, IN
BMW 5 Series
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Overall Rating 1/5rating 1rating 1rating 1rating 1
10/26/2017 Category: Service
Tommy said the mechanics at this business mis-diagnosed his vehicle and they charged him for a repair that did not resolve the issue he's having. He would like a refund and he would like his vehicle to be repaired properly.
This review was collected via phone interview by Customer Research Inc.

SK
Sukh K.
Illinois
BMW 5 Series
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/08/2018 Category: Service
Sukh said they were responsive and pretty straight forward but a little expensive.
This review was collected via phone interview by Customer Research Inc.

KY
Kim Y.
Chicago, IL
BMW 5 Series
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2017
Gurgling Soubd
Always good working woth Alex and his team. However, after a water pump replacement is it normal to hear a "gurling"/"sloshing" sound after the first few drives after replacement?
Alex M. from Bimmer Car Care responded on 11/27/2017

Hi Kim -

Thanks so much for being a valued customer at Bimmer Car Care. We didn't notice any sounds that are abnormal at the time of the test drive. We are committed to keeping our customers satisfied, so please let us know when you can bring the car back to us and we can look into this sound you are describing. Feel free to call us at 312-794-5030 or email service@bimmercarcare.com to get this scheduled for you. 

Thanks so much for your business. 

Bimmer Car Care 


LV
lilly v.
Chicago, IL
BMW X3
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2017
first class service
First class service -- I appreciate the professional service and warranty

VM
Venice M.
Chicago, IL
BMW X5
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2017 Category: Service
Venice said the business took care of him.
This review was collected via phone interview by Customer Research Inc.

JH
Jeanine H.
Chicago, IL
MINI Cooper Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Great Service!
Love Bimmer. ALex and his staff is awesome. I don't take my Mini Cooper anywhere else! :)

PJ
Pierce J.
Chicago, IL
BMW X5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018
Friendly and Professional Service
Bimmer Car Care provided friendly and professional service. Alex is knowledgeable and gives great advice. Good shop to do business with!!

RR
Roger R.
Chicago, IL
MINI Cooper Hardtop
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Roger said the staff went above and beyond to help him out.
This review was collected via phone interview by Customer Research Inc.

AG
Andrew G.
Chicago, IL
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Fast service
Alex, was awesome, I only had four hours to have sporadic brake light malfunction problem solved. He fit me in, and found aftermarket bulbs and replaced them no charge except for diagnostic fee. Car was done in a few hours and I was back in business.

MG
Mistry G.
Chicago, IL
BMW X5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Mistry said the staff was very professional and provided good customer service. They answered all of her questions.
This review was collected via phone interview by Customer Research Inc.

TG
Timothy G.
Chicago, IL
MINI Cooper Hardtop
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018
Dependable Service
Alex is always a class act! They continue to do great work.

AS
Anthany S.
Chicago, IL
BMW Z4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
Anthany said the employees were personable and knowledgeable.
This review was collected via phone interview by Customer Research Inc.

LH
Lisa H.
Chicago, IL
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018
Service
I love love love them. Very professional!!! Service is 5 stars!!!!

LR
Lakshmanan R.
Chicago, IL
BMW 2 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018
Excellent service once again @ great price
Had 2 flat tires on my 228i. Purchased my run flats off of Tirerack and took it in and the pricing was just awesome. I am going to be a regular customer here for future mods!!

JL
Jonathan L.
Chicago, IL
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018
Generous, Thoughtful, On Target
My first visit: I brought my 2011 Series 3 in because the triangle-with-an-exclamation-point light went on. Freddie was welcoming and thoughtful and clearly loves his job. Alex quickly figured out that nothing was wrong other than the windshield liquid was low! Ironically, a dealer had recently put in a new windshield washer tank -- but Alex checked out that there were no leaks, etc. Another car repair shop might have used this as an occasion for unneeded maintenance, etc. Freddie and Alex wished me well and sent me on my way -- no charge. I am very grateful. They have a new customer.

JB
Jerry B.
Chicago, IL
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018
Very attentive value customer
They do a great job by appointment only is awesome. A great value. Alex is great.

PM
Patricia M.
Chicago, IL
BMW X5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2018
Awesome place!
I had a great experience here the owner Alex is a great guy knows his stuff worked with me on the price very understanding. I will definitely be back and recommend Bimmer Care to everyone.

JN
jay n.
Chicago, IL
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2018
Engine was stalling constantly
My engine was stalling when idle and when attempting to speed up. Alex mentioned the possible issue before running a scan and the scan validated his suspicions. I would definitely recommend going there. I am HOPING I dont need service(s) soon but when I do, I will go there.

KB
Keith B.
BMW X5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2018
Perfect Service... like always!
I had a scheduled service appointment and needed my windshield replaced. Perfect job all around. The window even came in under the estimate! I love this place. Thanks guys!

JM
Jo-Elle M.
Chicago, IL
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2018
Great honest service!
They were nice and honest. I will bring my car back there.

Displaying Review 1 - 20 of 68 in total