Mader Transmission & Complete Car Care

Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

127 Reviews

97% Would Recommend
Latest Review about 4 years ago

Reviews


JP
JOHN P.
Troy, OH
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2012
leaking water
Can't complain at all. Good friendly service. Thanks.

CB
CHRISTINA B.
Tipp City, OH
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2012
Like Family
I love the folks at Mader. They treat me (and my car!) like family - the ones you like the most. :)

CM
Chad M.
Troy, OH
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2012 Category: Service
Chad said he was on time for his appointment but had to wait a little bit longer for his vehicle. He did not elaborate further.
This review was collected via phone interview by Customer Research Inc.

SR
Shelly R.
Troy, OH
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2012 Category: Service
Shelly said this business always treats her right when she comes in. They are fast and they have good prices.
This review was collected via phone interview by Customer Research Inc.

LT
LORI T.
Greenville, OH
Mercedes-Benz ML320
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/04/2012
Not done right
I took my car to Mader because my check engine light was on. I also asked them to take a look at my drivers side window because it was not working. There was an issue with the charges when I went to pick up the car but they took care of that. They quoted me a price on fixing the window and said the charges I paid were for the time in removing the door panel. I picked the car up and 2 minutes later they called and said they had forgotten to put the door handle on properly and asked me to come back. I did and the handle worked. Within a week, I noticed that the panel had not been put back on properly because my door was sticking when I would try to open it. In turn, it had ripped the interior door seal from catching on it. I took the car back to Mader and they said they would replace the seal at no charge. I took the car back and when I picked my car up, the seal was put on, and it looked horrible. Wasnt even tucked in could see where they cut it, and the worst part is it does not even match the seal on the other side of the car making it very obvious. This is on a mercedes. On top of that, the door panel that caused the problem in the first place had not been touched and is still not attached right. I called Mader and spoke with Justin. He stated he didnt notice the seals didnt match and they had ordered mine from Mercedes (doubtful). Also he stated he knew nothing about the door panel. He said he would have Skip call me in the morning. It is now after 10 am and I still havent heard a word. I have contacted my local Mercedes Benz dealership and am going to have them fix my door and seal and I am going to send the bill to Mader. Obviously it is not going to get done right there and I dont have time to continue going back. I need this fixed and fixed correctly. We will see how Mader handles this and if they take care of this properly. At that time I will decide on if I would recommend them, but as of now I would not.

LT
LOWELL T.
Troy, OH
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2012
A short visit & a good job!
I like coming there.Everyone is very helpful & knows there job.

MV
MICHAEL V.
New Carlisle, OH
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2012
Great Service
Helpful, fair pricing, reasonable wait time, friendly.

LY
Lori Y.
Covington, OH
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2012 Category: Service
Lori said she liked their customer service.
This review was collected via phone interview by Customer Research Inc.

WB
Walter B.
Tipp City, OH
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2012 Category: Service
Walter said they are straightforward and they do what they promise.
This review was collected via phone interview by Customer Research Inc.

BL
Brian L.
Troy, OH
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2012 Category: Service
Brian said the service was good.
This review was collected via phone interview by Customer Research Inc.

KA
Kelly A.
Troy, OH
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2012 Category: Service
Kelly said this business was very familiar in their helpfulness and they were informative about the issue with her vehicle.
This review was collected via phone interview by Customer Research Inc.

JA
Jim A.
West Milton, OH
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2012 Category: Service
Jim said the oil change experience was fine and the prices were good.
This review was collected via phone interview by Customer Research Inc.

AZ
Anita Z.
Troy, OH
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2012 Category: Service
Spoke with Jacky. She said they took care of her and let her know a realistic time when the service was going to be done. During this recent service she got to take the vehicle home until the part came in. They were accommodating and she was thrilled to find out they were back in business.
This review was collected via phone interview by Customer Research Inc.

CB
Chris B.
Tipp City, OH
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2012 Category: Service
Chris said this business was really good, they did what they said they were going to, and there weren't any surprises. He mentioned this business was on time, and it was good service.
This review was collected via phone interview by Customer Research Inc.

RT
Randy T.
Tipp City, OH
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2012 Category: Service
Spoke with Debbie. She said there is always room for improvement.
This review was collected via phone interview by Customer Research Inc.

DB
Doris B.
Troy, OH
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2012 Category: Service
Doris said they are friendly and courteous. Their prices are good.
This review was collected via phone interview by Customer Research Inc.

MH
MARK H.
Dodge Neon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2012
Very Good
They do A good job!

TK
Tim K.
Troy, OH
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2012 Category: Service
Tim said that this experience went very well. They did extensive quality work with rebuilding his transmission. They were very satisfied with everything that was done.
This review was collected via phone interview by Customer Research Inc.

CW
CLAYTON W.
Troy, OH
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2012
oil change
good service

CW
CINDY W.
OH
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2012
Service
I have been here multiple times over several years and the service has always been top notch.

Displaying Review 61 - 80 of 127 in total