i made an appointment for a oil change with a gift certificate that my father in law gave me for xmas and for them to check a leak on my tire. it took an hour and a half plus they didnt have the tire in stock. they said they'd have it the next day. how is that going to help me. and what made me really angry was a woman walked in off the street after me and wanted a oil change and had them check a few warning lights and was out of there fifteen minutes before me,when i had an appointment. so why make one when you get put on the back burner. i will be letting my father in law know not to go there anymore. i hate going to grismer tire but after this crappy slow service i'll take my chances. what a disappointment.
The staff was disrespectful and hardly even acknowledged my concerns. After a 20 minute session of haggling with the owner, he first offered a discounted next oil change, then went down to a free oil change next time, and then only offered to maybe give me my money back IF I would erase my complaint with the BBB. This issue was never made "right" and I never got my money back. I will never do business at Maders again.
almost a month to fix!!!
We waited almost a month to have our truck repaired and they rarely if ever called us to update us on it...we always had to track them down...it was EXTREMEMLY inconvienent to only have one vehicle for that long with 3 kids and I work 2 jobs....
Not done right
I took my car to Mader because my check engine light was on. I also asked them to take a look at my drivers side window because it was not working. There was an issue with the charges when I went to pick up the car but they took care of that. They quoted me a price on fixing the window and said the charges I paid were for the time in removing the door panel. I picked the car up and 2 minutes later they called and said they had forgotten to put the door handle on properly and asked me to come back. I did and the handle worked. Within a week, I noticed that the panel had not been put back on properly because my door was sticking when I would try to open it. In turn, it had ripped the interior door seal from catching on it. I took the car back to Mader and they said they would replace the seal at no charge. I took the car back and when I picked my car up, the seal was put on, and it looked horrible. Wasnt even tucked in could see where they cut it, and the worst part is it does not even match the seal on the other side of the car making it very obvious. This is on a mercedes. On top of that, the door panel that caused the problem in the first place had not been touched and is still not attached right. I called Mader and spoke with Justin. He stated he didnt notice the seals didnt match and they had ordered mine from Mercedes (doubtful). Also he stated he knew nothing about the door panel. He said he would have Skip call me in the morning. It is now after 10 am and I still havent heard a word. I have contacted my local Mercedes Benz dealership and am going to have them fix my door and seal and I am going to send the bill to Mader. Obviously it is not going to get done right there and I dont have time to continue going back. I need this fixed and fixed correctly. We will see how Mader handles this and if they take care of this properly. At that time I will decide on if I would recommend them, but as of now I would not.
Had to have the clutch replaced on my 91 Nissan 300ZX - I am very particular about who works on my car. I definitely made the right decision with Mader's. Great service, polite and they make you feel very comfortable. They even kept my car in at night!
I needed somewhere to take my vehicle for major repairs. After asking around, Mader's was the best option and I'm glad I went with them. No haggle, no worries. Just quality customer service and workmanship. I would recommend Mader's to ANYONE who needs their vehicle serviced!
Quality and Care for the Customer
I recieved great customer service which included a free ride to work and my car serivce was competed as scheduled.
Tipp City, OH
Mader Transmission is thorough, knowledgeable and efficient. The atmosphere is friendly. Great place for your car maintenance and repair.
Was in and out of your waiting room in a reasonable amount time and my brakes which I was in for is working good.
Tipp City, OH
Great service. Friendly people
Great service. Friendly people with good recommendations but not too pushy. Will definitely return.
Tipp City, OH
Friendlly and efficient
I was pleased with how helpful they were for a non--car-oriented person like me. Thanks so much!
Good customer Service
They are always helpful and they do make suggestions for further service but without being pushy. They are also willing to email coupons and discounts to you.
Good Work and Friendliness
Skip is super. Call for an appointment and we get in promptly and the work done is all very satisfactory.
friendly people comfortable waiting area
everything went well, no complaints
Everyone at Maders does a great job in finding and repairing mechanical problems for our cars. Thanks to Skip for getting me scheduled on short notice, and reporting to me the progress in repairs.
Great service and prices. I would highly recommend Mader.
GMC S15 Pickup
Taken care of quickly and friendly people.
I was happy with my service. Being a first time customer I was taken care of very quickly and discovered a fellow west miltonian worked there! That gave me confidence in your service! Thank you
Great Service, quick, and right price
Easy and quick appointment, friendly folks, and no surprises with the service.
Skip does it again!
Skip, once again you're a super front end manager! I was looking for tires for the wife's car that were comparable to the Pirrelli's that were on it factory without spending the $$$. You suggested a tire that wasn't on your website and was much less than the Pirrelli's AND performs as well with a better mileage guarantee. You could have kept me on the Pirrelli to make the store more $$ but you suggested a lower priced comparable tire instead!! This is why we have been coming there since you opened.
The customer service is the best!
I always know I can trust them to do what I need and not take advantage of me because I am a woman. Thank you for taking care of my van!