Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

146 Reviews

100% Would Recommend
Latest Review 7 days ago

Reviews


AM
Angel M.
Los Angeles, CA
BMW 3 Series
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/10/2018 Category: Service
Angel said the business didn't fix the issue he paid for and he has to take it back in.
This review was collected via phone interview by Customer Research Inc.

JK
John K.
Torrance, CA
Toyota Sienna
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/15/2017 Category: Service
John said this business took too long to repair his vehicle. Now, the siding on it is coming up so he will be bringing it back for them to repair again.
This review was collected via phone interview by Customer Research Inc.

MC
Martin C.
Culver City, CA
Toyota Tacoma
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2017 Category: Service
Martin said that everything was fine but the service took a little bit longer than he wanted.
This review was collected via phone interview by Customer Research Inc.

RR
Roy R.
Culver City, CA
Volkswagen Passat Sedan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2017 Category: Service
Roy said the staff did everything they said they would do, and they were very polite about it.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros Inc responded on 01/10/2018

Thank you for leaving us a review. We appreciate your opinion and hope to be of service to you again.


CD
Catherine D.
Los Angeles, CA
Land Rover Range Rover Evoque
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2017 Category: Service
Catherine said this business is cooperative and honest.
This review was collected via phone interview by Customer Research Inc.

KC
KJIEL C.
Los Angeles, CA
Jeep Grand Cherokee
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2017
Amazing Service Center, my new favorite place!
The service and care was great. They took the vehicle in immediately and the work was performed swiftly. They identified a couple of issues and worked with the dealership to ensure I was covered under warranty rather than telling me the work had to be done by them at some arbitrary cost. Only knock was they weren't able to resolve one of the issues in my constrained schedule, but said to bring the car back and they would finish the reset when my schedule allowed for it.

MS
Michael S.
Culver City, CA
Nissan Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2017 Category: Service
Michael said this business always takes a couple more days to do the service than he would like.
This review was collected via phone interview by Customer Research Inc.

JS
Judith S.
Los Angeles, CA
Mazda 6
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2017
Brought my car in for a service light
Repair was done in a timely manner. Everyone was extremely helpful and accommodating.
Rony H. from Rony's Car Pros Inc responded on 03/24/2017

Thanks for taking the time to give up a review. We really appriciate your business.


BT
BELINDA T.
Los Angeles, CA
Toyota Prius
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/31/2016
Great outcome as usual!
Started out with a bit of confusion and misinformation, but Rony got involved and more than made up for the rocky start. Have been coming here for years and will continue. Good guys and honest, high quality service. Trustworthy.

DD
Danielle D.
Santa Monica, CA
Honda Accord
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/28/2016 Category: Service
Danielle said the business has good communication, they are quick and trustworthy. She expressed they provided a fair estimate, were efficient and reliable.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Los Angeles, CA
Nissan Xterra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
great job
thank you

RW
Rob W.
Los Angeles, CA
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Rob said that he uses the facility because of the staff and the customer service.
This review was collected via phone interview by Customer Research Inc.

RP
Raj P.
California
Toyota Sienna
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Raj said the staff were very courteous and helpful.
This review was collected via phone interview by Customer Research Inc.

RF
Rick F.
California
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Rick said the business provided great service and did good work.
This review was collected via phone interview by Customer Research Inc.

CS
CRISTINA S.
Los Angeles, CA
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018
Excelente service
Excelente services they take care of ur car

PL
Pete L.
California
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Pete said this business did a fine job. It was enjoyable working with Howard.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros Inc responded on 05/22/2018

Thanks for taking the time to leave us a review Pete! We appreciate your opinion are happy to have had the opportunity to work with you.


KW
Kelly W.
Long Beach, CA
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Completely Satisfied
I'm very happy with the body/paint work I received at Rony's. The guys were great through the whole process. I also got a couple other estimates prior to coming to Rony's for the work I had done, and Rony's was significantly cheaper than the other places I had checked out. I would highly recommend this shop.
Rony H. from Rony's Car Pros Inc responded on 04/27/2018

Thank you Kelly for leaving us a great review and choosing our shop for your collision repair needs. We do try to give our customers the best possible pricing when they are paying for repairs to their vehicle. 


VW
Van W.
Los Angeles, CA
Toyota Prius
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Van said the staff are very respectful and helpful. He is thankful for the good service they provide.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros Inc responded on 04/26/2018

Thanks for leaving us a great review Van. It was a pleasure working with you. 


SE
Shana E.
Los Angeles, CA
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018
Above and Beyond
Rony and his staff went above and beyond is diagnosing my car which had a very complicated set of problems. Thankfully for me, Rony became consumed by trying to figure the issue and get it solved. He did solve it and I am very grateful. He really cares about his craft and it would be difficult to find someone more knowledgeable and dedicated. It is very stressful having sick car that might not come back but it was a relief knowing I was in good hands until I finally got the amazing news that all was well.
Rony H. from Rony's Car Pros Inc responded on 04/26/2018

Hello Shana! Thank you so much for the glowing review! Although your Mustang had some serious electrical issues I am glad we were able to repair it for you. We appreciate you putting so much confidence in us. Also, thank you for the GREAT chocolate treats you made for us!


LB
Lisa B.
Los Angeles, CA
Mercedes-Benz C300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Lisa said she appreciated the honesty of this business. They were very accommodating and kept her in the loop. They kept their facility open to wait 45 minutes for her to arrive to pick up her vehicle. She wanted to thank them for the service.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros Inc responded on 04/26/2018

Hi Lisa! Thank you SOOO much for your fantastic review. We try to do whatever we can to accommodate our customers and make it easy to get their vehicles serviced. Happy to see that everything worked out. Hope you have fun on your trip!