Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

164 Reviews

99% Would Recommend
Latest Review 10 days ago

Reviews


KP
KARA P.
Van Nuys, CA
Toyota RAV4
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/21/2018
Car is still not fixed
I brought my car in with a particular issue and after spending over $800, the problem was not fixed. After taking it back in was i then told that the issue is something different. It was $800 that I didn’t have to spend. It is/was frustrating. I personally feel that at least the cost of labor should be returned because the issue with my car is still the same. I never took the issue to yelp or any other online platform because I don’t believe in trying to hurt a business but at the same time I feel totally slighted. I was recommended to bring my car here by a close friend and I’m not sure that I would recommend this business to someone else. The customer service was good as far as smiling and being courteous but that all took place while I was paying $800 which did not fix the problem that I brought it in for. Very frustrated and thoroughly disappointed.
Rony H. from Rony's Car Pros Inc responded on 07/05/2018

Kara, we too are frustrated that your repair did not go as expected. At times car repair solutions are obvious, but not always We appreciate your bringing your car back to us a second time for the fix, as well as your friend referring us to you. We hope that our mutually decided compromise has shown that our business stands by its customers, whether they return or not. 


AM
Angel M.
Los Angeles, CA
BMW 3 Series
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/10/2018 Category: Service
Angel said the business didn't fix the issue he paid for and he has to take it back in.
This review was collected via phone interview by Customer Research Inc.

JK
John K.
Torrance, CA
Toyota Sienna
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/15/2017 Category: Service
John said this business took too long to repair his vehicle. Now, the siding on it is coming up so he will be bringing it back for them to repair again.
This review was collected via phone interview by Customer Research Inc.

MC
Martin C.
Culver City, CA
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2017 Category: Service
Martin said that everything was fine but the service took a little bit longer than he wanted.
This review was collected via phone interview by Customer Research Inc.

RR
Roy R.
Culver City, CA
Volkswagen Passat Sedan
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2017 Category: Service
Roy said the staff did everything they said they would do, and they were very polite about it.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros Inc responded on 01/10/2018

Thank you for leaving us a review. We appreciate your opinion and hope to be of service to you again.


CD
Catherine D.
Los Angeles, CA
Land Rover Range Rover Evoque
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2017 Category: Service
Catherine said this business is cooperative and honest.
This review was collected via phone interview by Customer Research Inc.

KC
KJIEL C.
Los Angeles, CA
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2017
Amazing Service Center, my new favorite place!
The service and care was great. They took the vehicle in immediately and the work was performed swiftly. They identified a couple of issues and worked with the dealership to ensure I was covered under warranty rather than telling me the work had to be done by them at some arbitrary cost. Only knock was they weren't able to resolve one of the issues in my constrained schedule, but said to bring the car back and they would finish the reset when my schedule allowed for it.

MS
Michael S.
Culver City, CA
Nissan Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2017 Category: Service
Michael said this business always takes a couple more days to do the service than he would like.
This review was collected via phone interview by Customer Research Inc.

JS
Judith S.
Los Angeles, CA
Mazda 6
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2017
Brought my car in for a service light
Repair was done in a timely manner. Everyone was extremely helpful and accommodating.
Rony H. from Rony's Car Pros Inc responded on 03/24/2017

Thanks for taking the time to give up a review. We really appriciate your business.


BT
BELINDA T.
Los Angeles, CA
Toyota Prius
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/31/2016
Great outcome as usual!
Started out with a bit of confusion and misinformation, but Rony got involved and more than made up for the rocky start. Have been coming here for years and will continue. Good guys and honest, high quality service. Trustworthy.

DD
Danielle D.
Santa Monica, CA
Honda Accord
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/28/2016 Category: Service
Danielle said the business has good communication, they are quick and trustworthy. She expressed they provided a fair estimate, were efficient and reliable.
This review was collected via phone interview by Customer Research Inc.

CH
CHRIS H.
Los Angeles, CA
Mitsubishi Eclipse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Trustworthy Autoshop
Been bringing my car here for years because they are knowledgable, timely, and honest (and friendly).

BH
BRITTANY H.
Culver City, CA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018
Most friendly neighborhood auto shop
Always a pleasure bringing my car to Ronys. Howard is so friendly, helpful and knowledgeable. You never feel like you're being swindled or upsold here. If you have a problem with your car, they always answer the phone (unlike service at the dealership), and they can often see you same day. Very skilled, organized and prompt with their work. Can't ask for more. Would highly recommend Ronys to anyone with a car issue (side note: Ronys was recommended to me by a friend who also raved about how nice and helpful they are at Ronys, so I imagine my experience is not unusual).

CP
Chicago P.
Los Angeles, CA
Honda Element
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Chicago said the owner is the best. He takes excellent care of him and his vehicles.
This review was collected via phone interview by Customer Research Inc.

AR
Adelano R.
Los Angeles, CA
Volkswagen Routan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Adelano said the staff provided great service. They were fast. They paid attention to detail. They were nice and courteous.
This review was collected via phone interview by Customer Research Inc.

FM
Fabia M.
Los Angeles, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Fabia said that this business did a fine job on her vehicle.
This review was collected via phone interview by Customer Research Inc.

CE
Candilaria E.
Culver City, CA
Chevrolet Chevy Express
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Spoke with Frederico. He said the service is always awesome. He has been going there for the past 15 years and they have the best service prices.
This review was collected via phone interview by Customer Research Inc.

MK
Matthew K.
Malibu, CA
Jeep Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Matthew said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

RP
Raj P.
Los Angeles, CA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Raj said he dealt with Howard and was very pleased that they worked with him on the price. The customer service was excellent.
This review was collected via phone interview by Customer Research Inc.

EM
Edward M.
California
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018 Category: Service
Edward said he is satisfied with the work the business did on his vehicle. Howard provided him with great service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 164 in total