Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

173 Reviews

99% Would Recommend
Latest Review 17 days ago

Reviews


KP
KARA P.
Van Nuys, CA
Toyota RAV4
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/21/2018
Car is still not fixed
I brought my car in with a particular issue and after spending over $800, the problem was not fixed. After taking it back in was i then told that the issue is something different. It was $800 that I didn’t have to spend. It is/was frustrating. I personally feel that at least the cost of labor should be returned because the issue with my car is still the same. I never took the issue to yelp or any other online platform because I don’t believe in trying to hurt a business but at the same time I feel totally slighted. I was recommended to bring my car here by a close friend and I’m not sure that I would recommend this business to someone else. The customer service was good as far as smiling and being courteous but that all took place while I was paying $800 which did not fix the problem that I brought it in for. Very frustrated and thoroughly disappointed.
Rony H. from Rony's Car Pros Inc responded on 07/05/2018

Kara, we too are frustrated that your repair did not go as expected. At times car repair solutions are obvious, but not always We appreciate your bringing your car back to us a second time for the fix, as well as your friend referring us to you. We hope that our mutually decided compromise has shown that our business stands by its customers, whether they return or not. 


AM
Angel M.
Los Angeles, CA
BMW 3 Series
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/10/2018 Category: Service
Angel said the business didn't fix the issue he paid for and he has to take it back in.
This review was collected via phone interview by Customer Research Inc.

JK
John K.
Torrance, CA
Toyota Sienna
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/15/2017 Category: Service
John said this business took too long to repair his vehicle. Now, the siding on it is coming up so he will be bringing it back for them to repair again.
This review was collected via phone interview by Customer Research Inc.

JA
John A.
Downey, CA
Honda Civic Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/03/2018
Great Transparent service
I was rear ended recently and looked around for a shop to get my rear end bumper repaired. I commute from Downey to culver for work so I ended up looking around in culver near my job. Did not take me long to find Ronys after a quick google search. What stuck out was that they had a lot of reviews and almost 5 stars. After reading about 10-15 reviews about how great the place is I ended up going. I couldn’t have been more pleased with the service but what was refreshing was the service provided. Both techs that I worked with kept it 100% real with me in regards to ETA, work that had to be done, also the insurance company I was dealing with. When I got it returned after a week and a half there was some quirky issues with my car when I got it back so I text (forgot name) and he told me to bring it over during the week. That is the only inconvenience I had dealing with Ronys but it was a very small inconvenience at that. They fixed the issues within two hours and stated what happened, apologized and had me on my way with no additional charge. I wrote a long review so people can read it and really comprehend that these guys are absolute professionals.

MC
Martin C.
Culver City, CA
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2017 Category: Service
Martin said that everything was fine but the service took a little bit longer than he wanted.
This review was collected via phone interview by Customer Research Inc.

RR
Roy R.
Culver City, CA
Volkswagen Passat Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2017 Category: Service
Roy said the staff did everything they said they would do, and they were very polite about it.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros Inc responded on 01/10/2018

Thank you for leaving us a review. We appreciate your opinion and hope to be of service to you again.


CD
Catherine D.
Los Angeles, CA
Land Rover Range Rover Evoque
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2017 Category: Service
Catherine said this business is cooperative and honest.
This review was collected via phone interview by Customer Research Inc.

KC
KJIEL C.
Los Angeles, CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/02/2017
Amazing Service Center, my new favorite place!
The service and care was great. They took the vehicle in immediately and the work was performed swiftly. They identified a couple of issues and worked with the dealership to ensure I was covered under warranty rather than telling me the work had to be done by them at some arbitrary cost. Only knock was they weren't able to resolve one of the issues in my constrained schedule, but said to bring the car back and they would finish the reset when my schedule allowed for it.

MS
Michael S.
Culver City, CA
Nissan Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2017 Category: Service
Michael said this business always takes a couple more days to do the service than he would like.
This review was collected via phone interview by Customer Research Inc.

JS
Judith S.
Los Angeles, CA
Mazda 6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2017
Brought my car in for a service light
Repair was done in a timely manner. Everyone was extremely helpful and accommodating.
Rony H. from Rony's Car Pros Inc responded on 03/24/2017

Thanks for taking the time to give up a review. We really appriciate your business.


BT
BELINDA T.
Los Angeles, CA
Toyota Prius
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/31/2016
Great outcome as usual!
Started out with a bit of confusion and misinformation, but Rony got involved and more than made up for the rocky start. Have been coming here for years and will continue. Good guys and honest, high quality service. Trustworthy.

DD
Danielle D.
Santa Monica, CA
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/28/2016 Category: Service
Danielle said the business has good communication, they are quick and trustworthy. She expressed they provided a fair estimate, were efficient and reliable.
This review was collected via phone interview by Customer Research Inc.

HE
Hannah E.
California
Volkswagen New Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Hannah said this is her second time at the facility, and the staff is super informative and answers all her questions. She stated she doesn't feel rushed and they try to find service budget-friendly options, and what she can hold off on. They inform her on what needs to be done to keep her safe, they're friendly and Howard is amazing.
This review was collected via phone interview by Customer Research Inc.

RR
Ricardo R.
Inglewood, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Ricardo said the service was really good.
This review was collected via phone interview by Customer Research Inc.

GM
Giacomo M.
California
Mazda Tribute
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Giamoco said they were great.
This review was collected via phone interview by Customer Research Inc.

PU
Patty U.
Culver City, CA
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Patty said this facility's employees are always good, really helpful, nice, and they take of business.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Los Angeles, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
Courteous, highly professional people and skillful mechanics. They listen, talk, explain, respond to questions; take care of small stuff with a smile, and the big stuff as well.
We have had all sorts of work done by Rony's since he took over this shop: regular service, brakes, tune-ups, body work, steering problems (the most recent problem). All done to our satisfaction.

JW
JAMI W.
Los Angeles, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
Always the best!
I found out my brake lights were out on the way to work. I went right to Rony's and Howard said he could get everything fixed by early afternoon when I needed to pick it up. He was also able to give me new wipers just in time for the rain.
I've been going to Rony's for almost 20 years and have never been disappointed. It is so comforting to work with mechanics I know I can trust.
Rony H. from Rony's Car Pros Inc responded on 11/12/2018

Thanks for the review Jami! Our goal is always to complete our customers repairs in an efficient and timely manner. We are glad to have been able to take care of you and exceed your expectations all of these years.


AE
ALAN E.
Culver City, CA
Mercedes-Benz C320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2018
Real quotes, honest work, flexibiltiy to accommodate customer needs.
Rony runs an honest business and stands behind his work. Everyone working there shares in this commitment.
Rony H. from Rony's Car Pros Inc responded on 11/12/2018

Alan, thank you so much for the glowing review. We strive hard to accommodate our customers and take care of each of their needs. Whether working on a Mercedes or Ford we treat everyone the same and strive to be the best.


MP
Melissa P.
Los Angeles, CA
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Melissa said they were quick and fairly priced. She really appreciated Howard's assistance throughout the process.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros Inc responded on 11/12/2018

Thank you so much for leaving us a review Malissa! We are happy to have been able to help you with both your body work and mechanical needs. 


Displaying Review 1 - 20 of 173 in total