Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

218 Reviews

96% Would Recommend
Latest Review 1 day ago

Reviews


DT
DANIEL T.
Los Angeles, CA
Chevrolet
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/05/2018
Very unhappy
I went in for a ignition timing adjustment and left with my vehicle running extremely rough and not starting. I had to get my vehicle towed the night after I drove off from rony’s. My vehicle would not start and it never had that problem before. I was also charged for the misdiagnosis and so called repair. The mechanic blamed my vehicle for the lack of experience that he had.
I would never recommend this group to anyone!
It was a very stressful and horrible experience.

MB
Mike B.
Los Angeles, CA
Buick LeSabre
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/17/2018 Category: Service
Mike said his vehicle's transmission was ruined and the staff didn't change the mass air flow sensor. He wasted $500 on something that wasn't even fixed.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 04/25/2018

Mike, we are saddened to hear that your car is experiencing transmission issues. The repair that we did on your car included  MAP and TPS sensors, according to the diagnostics run while we had your car in our shop for a stalling problem. And such repairs are not inviolved with a car's transmission. We can still look at your car for the subsequent issues it is having, rather than leave it that you are unsatisfied with our services. We respect your right to choose, of course. 


MM
Marissa M.
Venice, CA
Honda Accord
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/29/2017 Category: Service
Marissa said she did not have a good experience with this business. She noted there was a miscommunication from the start. She had concerns about her vehicle and when she told them about them, they said they would do what they could. When she went to pick up the vehicle, they told her they did not have enough time. She also noted they just rambled on.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 03/30/2017

Hi Marissa, I'm sorry we could not help you this time. In the future we suggest to making an appointment, as the day that you came to our shop we were completely booked for the day. Again thanks for stopping by.


EB
EDWARD B.
Los Angeles, CA
BMW 325Ci
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/10/2017
client should be water in advance for fees
I dropped off my BMW with a check engine light on, Lilli signed me in saying they would have let me know what the issue was.
After some time I get a voicemail, without listening to it a call Lilli back, she explains that I need a spark plug replaced and a coil is leaking ($500 to $1000 with of work). Nothing too urgent, car is still drivable. I decide to go pick up the car and have the work done later on since I need it to commute to work. Lilli presents me a bill for $98 for diagnostic. I asked her why I had never paid such a fee in the past and why she did not let me know in advance when I checked in the car that it would have cost me $98 just to know what was wrong?
She apologized saying that she SHOULD HAVE let me know but she FORGOT. After admitting she forgot to let me know at the time I checked in she still wanted to be paid and she would have considered to discount %50 of that fee if I decided to do the job with them (from $500 to $1000 worth of work).
Well not the way to do business and to gain trust, they definitely just lost a client.
Rony H. from Rony's Car Pros responded on 02/27/2017

Your review describes the scenario played out every day in our shop: customer drops off car after describing issues with it, leaves with some idea of cost and time to fix, is updated as to repair status, ultimately picks up car when done and pays balance. Same scenario each time, but each car and each client is different. Some cars are straight forward to fix, others very complex. Some clients take notes on everything said by the service writer before agreeing to leave car, others drop their keys on the counter and say, “call me when done.” We aim to tell all our clients our policies of charging and repairs upfront and every time. But such a one-size-fits-all approach does not apply in the real world of such varying clients/cars. Unfortunately in your case it was forgotten, but not with any intention to deceive or manipulate a repair agreement. We apologize for your experience, and don’t mind refunding what you spent.

We will take this opportunity to point out that the auto repair industry now relies heavily on high-tech scanners and properly trained techs to diagnose the multitude of computer-related faults on cars today. We are equipped to do such work on most makes of cars, as we try to remain a general auto repair shop, as opposed to a specialized one that only serves 1 or 2 makes. It can take many hours to find a problem plaguing a car, and such labor must be paid to the tech, whether the client selects to fix the car or not. Hence, diagnostic fees exist and are justified.  Progress, like everything else, comes with a price. We all enjoy our “smart cars” and must be prepared to pay for the smart fixes they require.


BP
Ben P.
Los Angeles, CA
Subaru XV Crosstrek
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/26/2017
Great work, but not the first time
I'd like to give both 2 and 5 start. I brought my car in for body work and got it back quicker than quoted, but the work wasn't complete. I brought it back, left it for a day, and the team was unable to get it done in the time quoted. Then I brought it back, left it for a few days, and when I got it back (the work was excellent) the rearview mirror motor was broken. The team fixed it quickly upon me bringing it back. The customer service was good, but the work seemed to be sloppy. It took 4 separate trips, probably 8 days without my car, to get a dent in my doors fixed properly.

WF
Willy F.
Los Angeles, CA
Nissan Pathfinder
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/26/2018 Category: Service
Willy said there was some miscommunication. The business gave him some wrong information about the pricing.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 04/24/2018

We are sorry about the inconvenience, we really appreciate your feedback.


CL
Cyndra L.
Los Angeles, CA
Chevrolet Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/24/2017 Category: Service
Cyndra said her vehicle was at this business 1 day later than promised due to a parts delay. They did not communicate the delay to her, and she had to call them. Also, the cover for the filter was not attached, and the cap was left on top of the engine.
This review was collected via phone interview by Customer Research Inc.

OC
Oscar C.
El Monte, CA
Nissan Cube
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/23/2017 Category: Service
Oscar said he picked his vehicle up and had to take it back because they didn't do the alignment right. They want to charge him some more money because they said some more things need to be done. He is picking up his vehicle and taking it somewhere else to get a second opinion. He would not recommend the business.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 02/27/2017

Oscar, we understand your disapointment at being charged for service done on your vehicle that only partly fixed the problems it had. It did indeed take subsequent alignments to reveal that the
car required additional work not originally anticipated. This is common in the auto repair industry, even for well-established shops like ours. It is NOT an indication of fraud, incompetance or negligence. And while most drivers have experienced some unanticipated costs to keep their vehicles on the road, this instance led to your diminished confidence in our shop, which saddens us. We stand by our professionalism and aim to please our clients every time. We encourage you to keep an open mind as you continue to search for your shop of choice. 


NM
Nancy M.
Los Angeles, CA
Volvo S60
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Nancy said she found that she could have gotten the same pricing at the Volvo dealership and they would have washed her vehicle.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 11/05/2018

Nancy, I want to thank you for taking the time to leave such a well written review!


TL
Tamara L.
Marina Del Rey, CA
Honda Civic Si
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2018 Category: Service
Tamara said that she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 08/22/2018

Thank you so much for choosing to do business with us here at Ronys car pros ! We're so glad that you  have a good experience with us.


AP
Adam P.
Santa Monica, CA
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2018 Category: Service
Adam said this facility is very good.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 08/22/2018

Thanks so much for sharing this feedback! We appreciate your loyalty.


OB
Oscar B.
Los Angeles, CA
MINI Cooper Hardtop
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2018 Category: Service
Oscar said the employees could have been quicker and faster.
This review was collected via phone interview by Customer Research Inc.

IN
Israel N.
Los Angeles, CA
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2017 Category: Service
Israel said the service this business was excellent.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 11/30/2017

Israel Thank you for taking the time to let people know about your experience.


TG
Tyler G.
Sioux Falls, SD
Pontiac Grand Prix
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2017 Category: Service
Tyler said it good service.
This review was collected via phone interview by Customer Research Inc.

BD
BRYAN D.
Los Angeles, CA
Lexus RX 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/27/2017
Visit on 4/25/2017 for service on Lexus 2007 RX350
Very pleasant, helpful office manager. Service was done and more items still need to be done. Quotes were obtained for these. Workshop looked clean and tidy.
Rony H. from Rony's Car Pros responded on 06/15/2017

Hello, Bryan. We work hard to offer great customer serivice along with a nice clean environment. Thank you for the review!


GL
GARY L.
Los Angeles, CA
Chevrolet Monte Carlo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2017
very personalized and they know what they are doing
Handled my vehicle promptly, flexible on new OEM versus aftermarket parts to reduce costs. Family owned care about customers
Rony H. from Rony's Car Pros responded on 04/25/2017

Hello Gary, thank you so much for your feedback. We really appreciate it.


MB
Marcel B.
Santa Monica, CA
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2017 Category: Service
Marcel said his experience was pretty good.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 03/27/2017

Thanks a lot Marcel. We really appreciate hearing about your experience at Rony’s Car Pros.


JD
Jason D.
Los Angeles, CA
Mazda 6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2017 Category: Service
Jason said this business was pretty good.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 03/21/2017

Dear Jason,

thank you very much for your review.


TM
TED/ CECI M.
Los Angeles, CA
INFINITI QX4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/18/2018
Outstanding Service & Trust Worthy!
Exceptional service. I trust Rony's with service and all our autobody work. They never suggest expensive unnecessary work and are incredibly reasonable for their excellent quality. They are true old school service and you can trust their word!

LO
Lauren O.
Los Angeles, CA
Scion xD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Lauren said the mechanics treated her nicely and discounted the coils that needed to be replaced, after not replacing them all the first time. They had informed her that all of them needed to be replaced, when she only had one of them replaced. She was aware that she would be coming back to have them all done again.
This review was collected via phone interview by Customer Research Inc.

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