I would never recommend this group to anyone!
It was a very stressful and horrible experience.
Mike, we are saddened to hear that your car is experiencing transmission issues. The repair that we did on your car included MAP and TPS sensors, according to the diagnostics run while we had your car in our shop for a stalling problem. And such repairs are not inviolved with a car's transmission. We can still look at your car for the subsequent issues it is having, rather than leave it that you are unsatisfied with our services. We respect your right to choose, of course.
Hi Marissa, I'm sorry we could not help you this time. In the future we suggest to making an appointment, as the day that you came to our shop we were completely booked for the day. Again thanks for stopping by.
Oscar, we understand your disapointment at being charged for service done on your vehicle that only partly fixed the problems it had. It did indeed take subsequent alignments to reveal that the
car required additional work not originally anticipated. This is common in the auto repair industry, even for well-established shops like ours. It is NOT an indication of fraud, incompetance or negligence. And while most drivers have experienced some unanticipated costs to keep their vehicles on the road, this instance led to your diminished confidence in our shop, which saddens us. We stand by our professionalism and aim to please our clients every time. We encourage you to keep an open mind as you continue to search for your shop of choice.
After some time I get a voicemail, without listening to it a call Lilli back, she explains that I need a spark plug replaced and a coil is leaking ($500 to $1000 with of work). Nothing too urgent, car is still drivable. I decide to go pick up the car and have the work done later on since I need it to commute to work. Lilli presents me a bill for $98 for diagnostic. I asked her why I had never paid such a fee in the past and why she did not let me know in advance when I checked in the car that it would have cost me $98 just to know what was wrong?
She apologized saying that she SHOULD HAVE let me know but she FORGOT. After admitting she forgot to let me know at the time I checked in she still wanted to be paid and she would have considered to discount %50 of that fee if I decided to do the job with them (from $500 to $1000 worth of work).
Well not the way to do business and to gain trust, they definitely just lost a client.
Your review describes the scenario played out every day in our shop: customer drops off car after describing issues with it, leaves with some idea of cost and time to fix, is updated as to repair status, ultimately picks up car when done and pays balance. Same scenario each time, but each car and each client is different. Some cars are straight forward to fix, others very complex. Some clients take notes on everything said by the service writer before agreeing to leave car, others drop their keys on the counter and say, “call me when done.” We aim to tell all our clients our policies of charging and repairs upfront and every time. But such a one-size-fits-all approach does not apply in the real world of such varying clients/cars. Unfortunately in your case it was forgotten, but not with any intention to deceive or manipulate a repair agreement. We apologize for your experience, and don’t mind refunding what you spent.
We will take this opportunity to point out that the auto repair industry now relies heavily on high-tech scanners and properly trained techs to diagnose the multitude of computer-related faults on cars today. We are equipped to do such work on most makes of cars, as we try to remain a general auto repair shop, as opposed to a specialized one that only serves 1 or 2 makes. It can take many hours to find a problem plaguing a car, and such labor must be paid to the tech, whether the client selects to fix the car or not. Hence, diagnostic fees exist and are justified. Progress, like everything else, comes with a price. We all enjoy our “smart cars” and must be prepared to pay for the smart fixes they require.
Hi Ben, we appreciate you taking the time to write this review and are so happy to hear that.
Hi Celia, Thanks for the stellar review! We appreciate your kind words and value your loyalty.
Hi Betty! We appreciate this 5-star review and all the great feedback you mentioned about your experience at Ronys car pros!
Thank you for taking he time to write us a review! We appreciate your patronage.
Hi Bonni, glad we could be of service. We look forward to being there for you with your future needs.
Thanks for your continued loyalty , we value your business and trust in our team.
BRIAN, thanks for your thoughtful review. We appreciate you sharing your experience and look forward, to keeping you happy :)
Friendly, Professional, Fast, and Good prices!
Thanks Chris, we are very happy to have you as our customer!
Thanks for the review Adrian, we appreciate your business and will always make sure our job is done right. Looking forward to seeing you again.