Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

176 Reviews

96% Would Recommend
Latest Review 1 day ago

Reviews


DT
DANIEL T.
Los Angeles, CA
Chevrolet
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/05/2018
Very unhappy
I went in for a ignition timing adjustment and left with my vehicle running extremely rough and not starting. I had to get my vehicle towed the night after I drove off from rony’s. My vehicle would not start and it never had that problem before. I was also charged for the misdiagnosis and so called repair. The mechanic blamed my vehicle for the lack of experience that he had.
I would never recommend this group to anyone!
It was a very stressful and horrible experience.

MB
Mike B.
Los Angeles, CA
Buick LeSabre
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/17/2018 Category: Service
Mike said his vehicle's transmission was ruined and the staff didn't change the mass air flow sensor. He wasted $500 on something that wasn't even fixed.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 04/25/2018

Mike, we are saddened to hear that your car is experiencing transmission issues. The repair that we did on your car included  MAP and TPS sensors, according to the diagnostics run while we had your car in our shop for a stalling problem. And such repairs are not inviolved with a car's transmission. We can still look at your car for the subsequent issues it is having, rather than leave it that you are unsatisfied with our services. We respect your right to choose, of course. 


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Gustavo G.
La Puente, CA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2017 Category: Service
Gustavo said this business broke one of the handles on his shift mount, then told him it was already broken. It was kind of pricey, too. For the reasons specified, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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Ben P.
Los Angeles, CA
Subaru XV Crosstrek
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/26/2017
Great work, but not the first time
I'd like to give both 2 and 5 start. I brought my car in for body work and got it back quicker than quoted, but the work wasn't complete. I brought it back, left it for a day, and the team was unable to get it done in the time quoted. Then I brought it back, left it for a few days, and when I got it back (the work was excellent) the rearview mirror motor was broken. The team fixed it quickly upon me bringing it back. The customer service was good, but the work seemed to be sloppy. It took 4 separate trips, probably 8 days without my car, to get a dent in my doors fixed properly.

MM
Marissa M.
Venice, CA
Honda Accord
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Overall Rating 1/5rating 1rating 1rating 1rating 1
03/29/2017 Category: Service
Marissa said she did not have a good experience with this business. She noted there was a miscommunication from the start. She had concerns about her vehicle and when she told them about them, they said they would do what they could. When she went to pick up the vehicle, they told her they did not have enough time. She also noted they just rambled on.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 03/30/2017

Hi Marissa, I'm sorry we could not help you this time. In the future we suggest to making an appointment, as the day that you came to our shop we were completely booked for the day. Again thanks for stopping by.


OC
Oscar C.
El Monte, CA
Nissan Cube
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/23/2017 Category: Service
Oscar said he picked his vehicle up and had to take it back because they didn't do the alignment right. They want to charge him some more money because they said some more things need to be done. He is picking up his vehicle and taking it somewhere else to get a second opinion. He would not recommend the business.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 02/27/2017

Oscar, we understand your disapointment at being charged for service done on your vehicle that only partly fixed the problems it had. It did indeed take subsequent alignments to reveal that the
car required additional work not originally anticipated. This is common in the auto repair industry, even for well-established shops like ours. It is NOT an indication of fraud, incompetance or negligence. And while most drivers have experienced some unanticipated costs to keep their vehicles on the road, this instance led to your diminished confidence in our shop, which saddens us. We stand by our professionalism and aim to please our clients every time. We encourage you to keep an open mind as you continue to search for your shop of choice. 


EB
EDWARD B.
Los Angeles, CA
BMW 325Ci
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Overall Rating 1/5rating 1rating 1rating 1rating 1
02/10/2017
client should be water in advance for fees
I dropped off my BMW with a check engine light on, Lilli signed me in saying they would have let me know what the issue was.
After some time I get a voicemail, without listening to it a call Lilli back, she explains that I need a spark plug replaced and a coil is leaking ($500 to $1000 with of work). Nothing too urgent, car is still drivable. I decide to go pick up the car and have the work done later on since I need it to commute to work. Lilli presents me a bill for $98 for diagnostic. I asked her why I had never paid such a fee in the past and why she did not let me know in advance when I checked in the car that it would have cost me $98 just to know what was wrong?
She apologized saying that she SHOULD HAVE let me know but she FORGOT. After admitting she forgot to let me know at the time I checked in she still wanted to be paid and she would have considered to discount %50 of that fee if I decided to do the job with them (from $500 to $1000 worth of work).
Well not the way to do business and to gain trust, they definitely just lost a client.
Rony H. from Rony's Car Pros responded on 02/27/2017

Your review describes the scenario played out every day in our shop: customer drops off car after describing issues with it, leaves with some idea of cost and time to fix, is updated as to repair status, ultimately picks up car when done and pays balance. Same scenario each time, but each car and each client is different. Some cars are straight forward to fix, others very complex. Some clients take notes on everything said by the service writer before agreeing to leave car, others drop their keys on the counter and say, “call me when done.” We aim to tell all our clients our policies of charging and repairs upfront and every time. But such a one-size-fits-all approach does not apply in the real world of such varying clients/cars. Unfortunately in your case it was forgotten, but not with any intention to deceive or manipulate a repair agreement. We apologize for your experience, and don’t mind refunding what you spent.

We will take this opportunity to point out that the auto repair industry now relies heavily on high-tech scanners and properly trained techs to diagnose the multitude of computer-related faults on cars today. We are equipped to do such work on most makes of cars, as we try to remain a general auto repair shop, as opposed to a specialized one that only serves 1 or 2 makes. It can take many hours to find a problem plaguing a car, and such labor must be paid to the tech, whether the client selects to fix the car or not. Hence, diagnostic fees exist and are justified.  Progress, like everything else, comes with a price. We all enjoy our “smart cars” and must be prepared to pay for the smart fixes they require.


CG
Cesar G.
Los Angeles, CA
Nissan Titan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Cesar said that he turned in his vehicle to this business, the staff told him what needed to be done and the service was done quickly.
This review was collected via phone interview by Customer Research Inc.

DD
David D.
Los Angeles, CA
Volvo 960
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
David said the facility provided prompt and efficient service. He said the price was good as well.
This review was collected via phone interview by Customer Research Inc.

LZ
Laure Z.
California
Volkswagen Beetle
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Laure said it went well and the staff solved the problem.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 05/21/2018

Thank you Laure for the review, glad to be of help.


KB
Kimberly B.
Los Angeles, CA
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Kimberly said she would like to thank the employees. They were the best and took good care of her vehicle.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 05/21/2018

Hello Kimberly. We try are best to offer great customer service. Thank you for the review!


LW
Larry W.
Los Angeles, CA
Chevrolet Monte Carlo
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Larry said that he has been satisfied with the facility's service throughout the years.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 05/21/2018

Larry, Thank you for a great review!


RJ
raul J.
California
Volkswagen Jetta Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Raul said Ronnie is straight forward and does great work at this business.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 05/21/2018

Thank You Raul for taking the time to review us.


SM
Samuel M.
Los Angeles, CA
Toyota Sienna
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Samuel said he felt comfortable at the business and they were honest.
This review was collected via phone interview by Customer Research Inc.

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Laura C.
Culver City, CA
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Laura said the staff was friendly and provided her the best deal. They tried to accommodate her. They went above and beyond.
This review was collected via phone interview by Customer Research Inc.

JH
Jennifer H.
Los Angeles, CA
Honda Civic Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2018 Category: Service
Jennifer said Danny, Oscar, and the staff provided great service on her vehicle. They were also very informative with the details along the way.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 04/24/2018

Thank You Jennifer, We work really hard to keep our customers happy. We hope to you again.


ML
MARIANO L.
Los Angeles, CA
Saturn Aura
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
Friendly people and dependable work. Honest Mechanics
Excellent customer service. Dependable work. Honest mechanics.
Rony H. from Rony's Car Pros responded on 04/16/2018

Thank you Mariano, We really appreciate your great review! We try hard to keep our clients happy.


LS
Lisa S.
California
Honda Civic Si
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Lisa said the staff took care of her and they were all fast.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 04/16/2018

Thanks Lisa, we are glad you're pleased with our service.


RM
Rick M.
Los Angeles, CA
Toyota Prius
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Rick said that the business always treats him well.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 04/16/2018

Thank you for the great review Rick, We're always glad to help.


EG
Elias G.
Los Angeles, CA
Ford E-250 Super Duty
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Elias said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 04/02/2018

Thank You Elias for your review.


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