Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

216 Reviews

96% Would Recommend
Latest Review 4 days ago

Reviews


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Wikam W.
Culver City, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Wikam said the service was good. He would not recommend this business for service because the price was too high.
This review was collected via phone interview by Customer Research Inc.

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DANIEL T.
Los Angeles, CA
Chevrolet
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/05/2018
Very unhappy
I went in for a ignition timing adjustment and left with my vehicle running extremely rough and not starting. I had to get my vehicle towed the night after I drove off from rony’s. My vehicle would not start and it never had that problem before. I was also charged for the misdiagnosis and so called repair. The mechanic blamed my vehicle for the lack of experience that he had.
I would never recommend this group to anyone!
It was a very stressful and horrible experience.

MB
Mike B.
Los Angeles, CA
Buick LeSabre
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/17/2018 Category: Service
Mike said his vehicle's transmission was ruined and the staff didn't change the mass air flow sensor. He wasted $500 on something that wasn't even fixed.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 04/25/2018

Mike, we are saddened to hear that your car is experiencing transmission issues. The repair that we did on your car included  MAP and TPS sensors, according to the diagnostics run while we had your car in our shop for a stalling problem. And such repairs are not inviolved with a car's transmission. We can still look at your car for the subsequent issues it is having, rather than leave it that you are unsatisfied with our services. We respect your right to choose, of course. 


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Gustavo G.
La Puente, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2017 Category: Service
Gustavo said this business broke one of the handles on his shift mount, then told him it was already broken. It was kind of pricey, too. For the reasons specified, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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Ben P.
Los Angeles, CA
Subaru XV Crosstrek
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/26/2017
Great work, but not the first time
I'd like to give both 2 and 5 start. I brought my car in for body work and got it back quicker than quoted, but the work wasn't complete. I brought it back, left it for a day, and the team was unable to get it done in the time quoted. Then I brought it back, left it for a few days, and when I got it back (the work was excellent) the rearview mirror motor was broken. The team fixed it quickly upon me bringing it back. The customer service was good, but the work seemed to be sloppy. It took 4 separate trips, probably 8 days without my car, to get a dent in my doors fixed properly.

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Marissa M.
Venice, CA
Honda Accord
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/29/2017 Category: Service
Marissa said she did not have a good experience with this business. She noted there was a miscommunication from the start. She had concerns about her vehicle and when she told them about them, they said they would do what they could. When she went to pick up the vehicle, they told her they did not have enough time. She also noted they just rambled on.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 03/30/2017

Hi Marissa, I'm sorry we could not help you this time. In the future we suggest to making an appointment, as the day that you came to our shop we were completely booked for the day. Again thanks for stopping by.


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Oscar C.
El Monte, CA
Nissan Cube
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/23/2017 Category: Service
Oscar said he picked his vehicle up and had to take it back because they didn't do the alignment right. They want to charge him some more money because they said some more things need to be done. He is picking up his vehicle and taking it somewhere else to get a second opinion. He would not recommend the business.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 02/27/2017

Oscar, we understand your disapointment at being charged for service done on your vehicle that only partly fixed the problems it had. It did indeed take subsequent alignments to reveal that the
car required additional work not originally anticipated. This is common in the auto repair industry, even for well-established shops like ours. It is NOT an indication of fraud, incompetance or negligence. And while most drivers have experienced some unanticipated costs to keep their vehicles on the road, this instance led to your diminished confidence in our shop, which saddens us. We stand by our professionalism and aim to please our clients every time. We encourage you to keep an open mind as you continue to search for your shop of choice. 


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EDWARD B.
Los Angeles, CA
BMW 325Ci
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/10/2017
client should be water in advance for fees
I dropped off my BMW with a check engine light on, Lilli signed me in saying they would have let me know what the issue was.
After some time I get a voicemail, without listening to it a call Lilli back, she explains that I need a spark plug replaced and a coil is leaking ($500 to $1000 with of work). Nothing too urgent, car is still drivable. I decide to go pick up the car and have the work done later on since I need it to commute to work. Lilli presents me a bill for $98 for diagnostic. I asked her why I had never paid such a fee in the past and why she did not let me know in advance when I checked in the car that it would have cost me $98 just to know what was wrong?
She apologized saying that she SHOULD HAVE let me know but she FORGOT. After admitting she forgot to let me know at the time I checked in she still wanted to be paid and she would have considered to discount %50 of that fee if I decided to do the job with them (from $500 to $1000 worth of work).
Well not the way to do business and to gain trust, they definitely just lost a client.
Rony H. from Rony's Car Pros responded on 02/27/2017

Your review describes the scenario played out every day in our shop: customer drops off car after describing issues with it, leaves with some idea of cost and time to fix, is updated as to repair status, ultimately picks up car when done and pays balance. Same scenario each time, but each car and each client is different. Some cars are straight forward to fix, others very complex. Some clients take notes on everything said by the service writer before agreeing to leave car, others drop their keys on the counter and say, “call me when done.” We aim to tell all our clients our policies of charging and repairs upfront and every time. But such a one-size-fits-all approach does not apply in the real world of such varying clients/cars. Unfortunately in your case it was forgotten, but not with any intention to deceive or manipulate a repair agreement. We apologize for your experience, and don’t mind refunding what you spent.

We will take this opportunity to point out that the auto repair industry now relies heavily on high-tech scanners and properly trained techs to diagnose the multitude of computer-related faults on cars today. We are equipped to do such work on most makes of cars, as we try to remain a general auto repair shop, as opposed to a specialized one that only serves 1 or 2 makes. It can take many hours to find a problem plaguing a car, and such labor must be paid to the tech, whether the client selects to fix the car or not. Hence, diagnostic fees exist and are justified.  Progress, like everything else, comes with a price. We all enjoy our “smart cars” and must be prepared to pay for the smart fixes they require.


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Michelle F.
Los Angeles, CA
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Michelle said everything was good,
This review was collected via phone interview by Customer Research Inc.

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KACY S.
Los Angeles, CA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Friendly service
So glad Rony's is just down the street from my house. They were kind enough to offer advice & a battery charger to me. After I got my car started up, I drove it over. Rony checked & charged my battery, but didn't like the way it sounded when I started her up again. He suggested I replace the battery, as it seemed to have gone bad. Turns out he was right! I was grateful for the honesty & help provided at the shop. I'm happy it was a simple fix this time, but I'm sure I'll be back for work in the future. Thanks for being my friendly neighbor & mechanic!!

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Ben H.
Los Angeles, CA
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Ben said the service was good, quick, efficient and affordable.
This review was collected via phone interview by Customer Research Inc.

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RAYMOD S.
Los Angeles, CA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
2007 PT Cruiser
Lillie is the best thank you!

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TED/ CECI M.
Los Angeles, CA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018
Outstanding
Exceptional service. I trust Rony's with service and all our autobody work. They never suggest expensive unnecessary work and are incredibly reasonable for their excellent quality. Hey are true old school service and you can trust their word!

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BRIAN C.
Los Angeles, CA
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Honest dependable good people
Been coming here for years. It's hard to find an auto mechanic. But like a barbershop when you truly find the right one you know it and Rony's is that place where I wouldn't doubt or look for a second opinion. Of course as much as possible I don't want to frequently go there but if I have issues with my car then Rony's the place

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VICTORIA T.
Los Angeles, CA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Amazing results and Customer service
Customer service! I had to have my back fender and bumper replaced from an accident and they did amazing work ! When the car was finished it was perfect, they called me and handled everything very professionally as well as detailed my car inside and out which surprised me. I highly recommend them
Rony H. from Rony's Car Pros responded on 11/05/2018

My goodness  Victoria, thank you so much! We really appreciate the lovely review and it was of course our pleasure to assist you.


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Nancy M.
Los Angeles, CA
Volvo S60
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Nancy said she found that she could have gotten the same pricing at the Volvo dealership and they would have washed her vehicle.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 11/05/2018

Nancy, I want to thank you for taking the time to leave such a well written review!


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Andre G.
Los Angeles, CA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Andre said the business was organized and the staff were able to tell him what service they were going to do.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 11/05/2018

Andre, Thank you for giving us the opportunity to serve you.


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Fabiana R.
Los Angeles, CA
FIAT 500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Fabiana said she trusts the staff, and they are excellent.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 11/05/2018

Fabiana,Thank you very much for taking the time to write us a review.


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Steve L.
Venice, CA
Honda Accord Wgn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Steve said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 11/05/2018

Steve, We really appreciate your  review. We are glad to be able to help you.


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Don M.
Venice, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2018 Category: Service
Don said the business was flexible and the staff were honest.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 10/26/2018

Don,Thank you for reviewing us. We’re so excited you had a positive experience. If there’s anything else we can help you with don't hesitate to reach out at any time.


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