Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

196 Reviews

96% Would Recommend
Latest Review 4 days ago

Reviews


DT
DANIEL T.
Los Angeles, CA
Chevrolet
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/05/2018
Very unhappy
I went in for a ignition timing adjustment and left with my vehicle running extremely rough and not starting. I had to get my vehicle towed the night after I drove off from rony’s. My vehicle would not start and it never had that problem before. I was also charged for the misdiagnosis and so called repair. The mechanic blamed my vehicle for the lack of experience that he had.
I would never recommend this group to anyone!
It was a very stressful and horrible experience.

MB
Mike B.
Los Angeles, CA
Buick LeSabre
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/17/2018 Category: Service
Mike said his vehicle's transmission was ruined and the staff didn't change the mass air flow sensor. He wasted $500 on something that wasn't even fixed.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 04/25/2018

Mike, we are saddened to hear that your car is experiencing transmission issues. The repair that we did on your car included  MAP and TPS sensors, according to the diagnostics run while we had your car in our shop for a stalling problem. And such repairs are not inviolved with a car's transmission. We can still look at your car for the subsequent issues it is having, rather than leave it that you are unsatisfied with our services. We respect your right to choose, of course. 


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Gustavo G.
La Puente, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2017 Category: Service
Gustavo said this business broke one of the handles on his shift mount, then told him it was already broken. It was kind of pricey, too. For the reasons specified, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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Ben P.
Los Angeles, CA
Subaru XV Crosstrek
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/26/2017
Great work, but not the first time
I'd like to give both 2 and 5 start. I brought my car in for body work and got it back quicker than quoted, but the work wasn't complete. I brought it back, left it for a day, and the team was unable to get it done in the time quoted. Then I brought it back, left it for a few days, and when I got it back (the work was excellent) the rearview mirror motor was broken. The team fixed it quickly upon me bringing it back. The customer service was good, but the work seemed to be sloppy. It took 4 separate trips, probably 8 days without my car, to get a dent in my doors fixed properly.

MM
Marissa M.
Venice, CA
Honda Accord
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/29/2017 Category: Service
Marissa said she did not have a good experience with this business. She noted there was a miscommunication from the start. She had concerns about her vehicle and when she told them about them, they said they would do what they could. When she went to pick up the vehicle, they told her they did not have enough time. She also noted they just rambled on.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 03/30/2017

Hi Marissa, I'm sorry we could not help you this time. In the future we suggest to making an appointment, as the day that you came to our shop we were completely booked for the day. Again thanks for stopping by.


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Oscar C.
El Monte, CA
Nissan Cube
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/23/2017 Category: Service
Oscar said he picked his vehicle up and had to take it back because they didn't do the alignment right. They want to charge him some more money because they said some more things need to be done. He is picking up his vehicle and taking it somewhere else to get a second opinion. He would not recommend the business.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 02/27/2017

Oscar, we understand your disapointment at being charged for service done on your vehicle that only partly fixed the problems it had. It did indeed take subsequent alignments to reveal that the
car required additional work not originally anticipated. This is common in the auto repair industry, even for well-established shops like ours. It is NOT an indication of fraud, incompetance or negligence. And while most drivers have experienced some unanticipated costs to keep their vehicles on the road, this instance led to your diminished confidence in our shop, which saddens us. We stand by our professionalism and aim to please our clients every time. We encourage you to keep an open mind as you continue to search for your shop of choice. 


EB
EDWARD B.
Los Angeles, CA
BMW 325Ci
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/10/2017
client should be water in advance for fees
I dropped off my BMW with a check engine light on, Lilli signed me in saying they would have let me know what the issue was.
After some time I get a voicemail, without listening to it a call Lilli back, she explains that I need a spark plug replaced and a coil is leaking ($500 to $1000 with of work). Nothing too urgent, car is still drivable. I decide to go pick up the car and have the work done later on since I need it to commute to work. Lilli presents me a bill for $98 for diagnostic. I asked her why I had never paid such a fee in the past and why she did not let me know in advance when I checked in the car that it would have cost me $98 just to know what was wrong?
She apologized saying that she SHOULD HAVE let me know but she FORGOT. After admitting she forgot to let me know at the time I checked in she still wanted to be paid and she would have considered to discount %50 of that fee if I decided to do the job with them (from $500 to $1000 worth of work).
Well not the way to do business and to gain trust, they definitely just lost a client.
Rony H. from Rony's Car Pros responded on 02/27/2017

Your review describes the scenario played out every day in our shop: customer drops off car after describing issues with it, leaves with some idea of cost and time to fix, is updated as to repair status, ultimately picks up car when done and pays balance. Same scenario each time, but each car and each client is different. Some cars are straight forward to fix, others very complex. Some clients take notes on everything said by the service writer before agreeing to leave car, others drop their keys on the counter and say, “call me when done.” We aim to tell all our clients our policies of charging and repairs upfront and every time. But such a one-size-fits-all approach does not apply in the real world of such varying clients/cars. Unfortunately in your case it was forgotten, but not with any intention to deceive or manipulate a repair agreement. We apologize for your experience, and don’t mind refunding what you spent.

We will take this opportunity to point out that the auto repair industry now relies heavily on high-tech scanners and properly trained techs to diagnose the multitude of computer-related faults on cars today. We are equipped to do such work on most makes of cars, as we try to remain a general auto repair shop, as opposed to a specialized one that only serves 1 or 2 makes. It can take many hours to find a problem plaguing a car, and such labor must be paid to the tech, whether the client selects to fix the car or not. Hence, diagnostic fees exist and are justified.  Progress, like everything else, comes with a price. We all enjoy our “smart cars” and must be prepared to pay for the smart fixes they require.


DD
DENNIS D.
Los Angeles, CA
International Scout II
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
A pleasure to bring my car
I trust Rony. I admit I'm a little picky so I appreciate that he always gets the stuff fixed (tricky tailgate latch and door handle on my '73 Scout), no up-selling, and lots of good advice. They like working on cars! They do little favors and extras and I appreciate it. Dennis D

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Otilia L.
Los Angeles, CA
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Otilia said he always has a good experience with the business.
This review was collected via phone interview by Customer Research Inc.

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Alwee C.
Los Angeles, CA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Alwee said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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Tony M.
Los Angeles, CA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Tony said the staff provided quick and fast service and good customer service.
This review was collected via phone interview by Customer Research Inc.

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Pail C.
Los Angeles, CA
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Pail said they did a great job and he recommends them for service.
This review was collected via phone interview by Customer Research Inc.

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David W.
Los Angeles, CA
Lincoln Continental
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
David said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 08/28/2018

David, thank you so much for your feedback. Our goal is to provide excellent service and we're glad… 


AR
Alex R.
Los Angeles, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Alex said the staff gave him perfect service.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 08/28/2018

Thank Alex you for taking the time to leave a nice review! It was our pleasure working with you.


AP
ALI P.
Los Angeles, CA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2018
The only place I’ll take my car too now!
I had to get my car towed and found Ronys on yelp. It’s less than 5 miles from my home which made me skeptical bc it can’t be both convenient AND honest AND easy, right? Wrong! They’re quick, fair, have great customer service and I’ve officially stopped bouncing around from shitty shop to shitty shop. I’ve sent at least 3 people there!
Rony H. from Rony's Car Pros responded on 08/22/2018

Ali, we really appreciate receiving feedback and you made our day! Thank you for your review.


TL
Tamara L.
Marina Del Rey, CA
Honda Civic Si
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2018 Category: Service
Tamara said that she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 08/22/2018

Thank you so much for choosing to do business with us here at Ronys car pros ! We're so glad that you  have a good experience with us.


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Michael N.
Columbus, OH
Honda Fit
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Michael said that everything was great about the place.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 08/22/2018

 Thank you, Michael, for taking the time out to write this review.


AP
Adam P.
Santa Monica, CA
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2018 Category: Service
Adam said this facility is very good.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 08/22/2018

Thanks so much for sharing this feedback! We appreciate your loyalty.


EC
Erick C.
Los Angeles, CA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Erick said this business is really, really good all around. He would recommend this business.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 07/19/2018

Thank you Erick, We are really pleased to hear about your positive experience with us.


TJ
Tracy J.
Los Angeles, CA
Mercedes-Benz CLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Tracy said the staff at this business are very responsive to her questions and the experience was good.
This review was collected via phone interview by Customer Research Inc.
Rony H. from Rony's Car Pros responded on 07/19/2018

Tracy, thank you very much for your review.  We appreciate your feedback and thank you for taking the time to share your experience.


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