Cornforth Campbell Collision CARSTAR

Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

419 Reviews

99% Would Recommend
Latest Review 2 months ago

Reviews


EM
Emily M.
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/01/2014
Car damaged at shop
The repairs to my truck were initially done incorrectly, but the problem was fixed. Unfortunately, my truck was damaged while at the shop and the repair from that damage was unacceptable and the shop was rude and did not stand behind their work.
Kurt J. from Cornforth Campbell Collision CARSTAR responded on 11/03/2014

A new door ding was brought to our attention upon delivery. We repaired the dent, and touched up the chip that remained. That was not acceptable. What was not mentioned was that ten inches from that chip, the front door has significant prior damage and requires replacement. I did my best to do the right thing and was never anything but cordial. I am sorry for this unfortunate situation. Kurt


BE
Brittney E.
Washington
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2014 Category: Collision
Brittney said it took over two weeks for them to start the work on her vehicle. She said they did not wash her vehicle like they told her because there were fingerprints and smudge marks all over it. There were no updates given. She will not recommend them to others based on this experience.
This review was collected via phone interview by Customer Research Inc.

SW
Scott W.
Puyallup, WA
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/12/2013
Poor workmanship, very unprofessional.
This is the 2nd car that they have fixed for us. First car 5 star all the way. 2nd car not so much. If the cars not done don't call and say its done. And then pressure the car owners to just bring it back so we can finish it. Thats not how it is supposed to work.

KC
Ken C.
Bonney Lake, WA
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/19/2013
Do not recommend
Fixed my truck. Then took forever to get a refund that was owed to me. Was also quoted a price for a second strut that would be my responsibility to pay.But was told it cost more than I was told. Expected a phone call at least to explain the higher cost but did not get one. So the refund I was expecting was considerably less than quoted. I do not recommend this auto body shop.
Kurt J. from Cornforth Campbell Collision CARSTAR responded on 04/24/2013
Mr. Cunningham is right, there was an unacceptable delay in the refund process. I apologized for the delay getting his refund to him. Our policy is to not send a check on an insurance refund until after we have been paid for the refund item. Once we were paid, we then were not as prompt as we normally are in this situation. The refund amount was spelled out on paper and was the exact amount that was owed. I am sorry we disappointed Mr. Cunningham and will try harder in the future.

JG
Jeremy G.
WA
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/30/2011 Category: Collision
Jeremy said overall they are doing good at the business and treated him good there. He rated his overall experience with the business a 3 instead of a 5 because there were some issues with the work they did and it might not be their fault. He needed exhaust work done and the welding is loose and his wheel looks really bad. It is turned in and to the right just as it looked when he dropped his vehicle off. From what he has seen he probably will not go back to the business.
This review was collected via phone interview by Customer Research Inc.
Kurt J. from Cornforth Campbell Collision CARSTAR responded on 07/19/2011
All work performed was done properly and with pride. Unfortunately, we were working on an older vehicle with many miles. The Insurance company made several concessions during the repair process, but were unable to pay for items that were clearly not related to this claim.

TT
Todd T.
WA
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/12/2011 Category: Collision
Todd said this business messed up his paint work. He is going to call this business in regards to the messed up paint work.
This review was collected via phone interview by Customer Research Inc.
Kurt J. from Cornforth Campbell Collision CARSTAR responded on 04/28/2011
Todd returned for Kurt to review paint issue. Found spot on lower bumper cover that needed polishing. Polished bumper, washed car, good to go in half hour. Sorry we overlooked spot. Thanks.

AP
Alex P.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Collision
Alex said the employees did a good job.
This review was collected via phone interview by Customer Research Inc.

TC
Timothy C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Collision
Timothy said the staff was very professional, very thorough, and kept him in the loop that whole way. So he really appreciated all the work that they did.
This review was collected via phone interview by Customer Research Inc.

BJ
Bob J.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Collision
Bob said the dealer recommended the repair facility to him. The staff are very conscientious and called him with updates on a regular basis. They did a nice job.
This review was collected via phone interview by Customer Research Inc.

SB
Shirley B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Collision
Shirley said the staff kept her informed and up to date. She stated they were pleasant, and she thinks they did a good job.
This review was collected via phone interview by Customer Research Inc.

MM
Mark M.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Collision
Mark said the mechanic did an outstanding job, and he was kept very well informed.
This review was collected via phone interview by Customer Research Inc.

TF
Tyler F.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Collision
Tyler said the staff at this facility is incredible. They did everything, did a great job and even detailed the inside of her vehicle.
This review was collected via phone interview by Customer Research Inc.

AB
Autumn B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Collision
Autumn said her experience was very nice. The service was excellent and she greatly appreciates the people with what was done.
This review was collected via phone interview by Customer Research Inc.

AJ
Amy J.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Collision
Amy said the repair was efficient and the staff communicated well.
This review was collected via phone interview by Customer Research Inc.

PD
Philip D.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Collision
Phillip said there was nothing negative about his experience.
This review was collected via phone interview by Customer Research Inc.

RW
Richard W.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Collision
Richard said the staff do excellent work, and made the vehicle look brand new. But he had no contact with the facility at all.
This review was collected via phone interview by Customer Research Inc.

CC
Christina C.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Collision
Christina said the staff communicated well and she appreciated the quality of the repair.
This review was collected via phone interview by Customer Research Inc.

JB
Jeremy B.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Collision
Jeremy said they did a good job. Their communication was great. David kept him updated on the status of the repair. His vehicle was delayed 1-2 days because parts weren't available. His insurance recommended this business and they are quick to provide estimates. It's easy to get them approved by his insurance.
This review was collected via phone interview by Customer Research Inc.

SG
Sarah G.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Collision
Sarah said the entire staff was friendly and kept her informed during the whole process.
This review was collected via phone interview by Customer Research Inc.

JT
Jean T.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Collision
Jean said the business provided excellent service and it was a very good experience.
This review was collected via phone interview by Customer Research Inc.

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