They're about 20 miles from where I live, but won't take my vehicles anywhere else.
I've been taking my vehicles there for 4 or 5 years now Dave and his team are honest, straight forw
ard, they do great work, and their customer service is awesome. They take the time to explain everything clearly, they keep me updated on the progress. When the problem is intermittent they keep digging until they find it, and they get it right. Customer service excellence is something they take very seriously. They're the best.
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Matt, Rich & the team are all fantastic mechanics! They are always up front about costs & contact me
every step of the way. Anytime I’ve called them w/a problem on one of my vehicles they get me in asap. I refer them to all my friends & family. These are all good, honest guys! I’m so grateful to them!
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My visit to have brakes installed on my car was one of the best repair visits I've had anywhere. Joe
really worked with me to get the most I could for my car within my limited budget. I will definitely be back for other service I know I need.
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Certainly not as expensive as dealership. So far all work has been good and lasted, no need to return
for extras. When they suggest other work you feel it is a suggestion and feel comfortable saying no. Appreciate that
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The staff is incredibly knowledgeable, the shop is clean & efficient, and Joseph is straight forward
& fair.
I brought a recently purchased 2015 BMW 535i in for a multi-point vehicle inspection. They got me in & out the same day and shared with me potential issues to keep an eye out for that they've observed with my N55 engine. A couple minor items on my inspection report - I was able to easily fix them myself - there was absolutely zero pressure to "get the work" out of me. Without a doubt I will be bringing my car back here for maintenance & service work beyond my capabilities and definitely for repair when the time comes that the big malfunctions happen.
On a side note, I discovered this shop from a story my father-in-law shared. He lives nearby, is on a fixed income, and before he was able to upgrade, he had an old unreliable car. Joseph basically told him "look, I'll keep this car running for you" - and that's exactly what he did, without trying to extract extras. For me, that's the type of moral character in a person that I prefer to associate and do businesses with in this world - whether it be professional or personal.
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My fiancee and I bought a car from their dealership for business purposes and less than a month later
, we purchased another vehicle from them because of their phenomenal service and quality of vehicles. Both transactions were painless and easy! The team is VERY accommodating and worked with us to fit our needs! Thankful that when whenever we have issues with the cars that that we purchased we get personal and professional help every-time and don't have to fight the dealership for assistance.
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My 17 year old van died on a Sunday morning on the way to work. I had it towed to Tigard Premier even
though I had never been a customer there and was one of many cars delivered to their lot over the weekend. The work was completed by early Monday afternoon. They were friendly, efficient, and the car is working well.
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Very accommodating. They go above and beyond what you would expect when it comes to figuring out prob
lems and meeting needs. Took truck into My Auto for oil change and after hearing the noise that I was going into dealership the next day for warranty diagnosis/repair, it was recommended that I wait for the oil change in case the dealership service dept might want to inspect or analyze the oil. That is an example of caring more about what is in best interest of customer and vehicle than making money on a scheduled service appt.
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I took my car to three other mechanics, and they didn't want to work on my car. Accurate Auto took m
y problem seriously. They gave me an estimate for the work and said my car should be ready in two days. The next day they called me and said my car was ready for pickup. When I got there my car was waiting, and the cost was for the amount they estimated. All the staff members I met were pleasant and very helpful. I will take my car back to them if I need further repairs.
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