I got in a car accident right before I had to go out of town on a trip for work. I was referred by st
ate farm and worked with Scott at the Gladstone location. BEST customer service I've had in years. Way better than any other auto body shop I've ever been to. Felt confident leaving my car with them while I was away, they got it done quickly, I got text updates throughout the process about progress on getting my car repaired. Scott stayed late to accommodate my schedule so I could get my car during off hours on the weekend, they even detailed my dirty car, vaccumed and washed it unexpectedly. He also had it running with the seat warmer on when I arrived to pick it up since it was a super cold day. Oh, and got me a shuttle from the rental car place to Fix so I didn't have to walk or uber. Couldn't be more pleased with this place. Will be referring everyone here and giving them all my future business.
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My Jetta was first not charging well, then leaking. SI helped me fix both issues and only charged me
for one. They also cleared all my warning lights and washed my car!
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Christina helped me when I arrived for my appointment and she couldn't have been nicer! We got the ca
r checked in quickly, and she came to give me updates while I waited. She did a great job! I now own my third Honda, and all have been purchased from and serviced by Ron Tonkin Honda.
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I had some body work done on my SUV here a few months ago, they are polite, prompt and stand by their
work.
Well, yesterday my break sensors went off so I took it to my dealership and it turns out that Fix Auto had painted over the sensors by accident and shorted out the wires. I have two small kids and live 45 minutes away. Fix Auto paid the other shop to fix my car and provided me with a free rental car even though they could have fixed it at their own shop. So even though they made a mistake, they more than made up for it with their awesome customer service! I'm so happy I didn't have to wake my kiddos from their nap for a 90 minute car ride just to swap rental cars. I would feel comfortable taking my car back here again.
Thanks Fix Auto!
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they did the work I had asked for and were very transparent about other issues with my vehicle and co
mmunicated everything to me as they worked on it
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Absolutely best experience in automotive industry!
This team is fantastic! They provided such care with our vehicle and gave us important updates throug
hout the whole process. They were responsive and prompt and professional. Dan was excellent at keeping us in the loop and ensuring we were able to be back on the road as soon as possible. I couldn’t recommend a better place to go!
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