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Heavy Truck Repair Reviews


Charlie's Auto Care

(407) 656-9400
14121 County RD 455 Clermont, FL 34711
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(141 Reviews)
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
ReScores™ (1)

WL
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Full vehicle maintenance
I am a loyal customer of Charlie's. I actually became a customer when Grover & Ray owned the shop and Charlie was a mechanic, many years ago. I tell everyone I know about this place. Their integrity and quality of work has always been top shelf. However, my experience this time was not excellent. I called on Wed to make an appointment. The appointment was set for Fri. I dropped the vehicle Thurs night. I called Fri afternoon to learn the work would not begin until Monday. This has never happened to me before. I was disappointed and inconvenienced as I needed the vehicle. Picking up the vehicle on Monday afternoon, I had a problem 10 minutes from the garage and had to shut down the vehicle roadside. Speaking with the garage, they sent someone to help me. It took about 90 minutes for them to arrive. The mechanic was able to identify the problem and resolve it. A simple hose clamp was in place but not secured.

For me, I would prefer to be told "We can't get to you" rather than have an appointment unfulfilled. In addition, as I understand things happen and life impacts schedules, I would have preferred a call to explain the appointment had to be pushed, rather than me calling only to be told we haven't started. At the end of the day, this limited my options.

I still think Charlie's is a great garage ran by great people. Everyone falls short sometime. The recovery and the next time are where the best ones shine.
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Charlie's Auto Care

(407) 656-9400
14121 County RD 455 Clermont, FL 34711
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(141 Reviews)
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
ReScores™ (1)