I had leased a new car from here last year and this year had to bring it in for service and because t
he car overheated. I want to personally thank Mo, Matthew, Stephen, Mercedes, the back office staff, the detail team and the technician because of their customer service in the service dept. 5 out of 5!! It felt like I was driving a brand new car all over again when I left there today with a grin from ear to ear!!
We were pre approved for a loan and scheduled a test drive with CHARLES (you’ll see I caps his name i
n this review, because I want you to remember him! We went for the drive and fell in love, we wanted to buy the car. Fast forward to the worst part as expected (finance). They are very persistent about financing through them as they don’t accept other loans from outside banks unless it’s in the form of a check (with a photo of said check and tracking number) 😵💫 our bank was closed so we had to wait for the next day to finance the car. All the while CHARLES was a absolute dream. CHARLES made sure it was gassed up, cleaned (it rained both days we were there) and helped us transfer things over from our trade in. CHARLES was exceptional. He even came in on his day off. If you’re looking for a salesman I’d choose him again! Our daughter even cried when we had to leave “her new friend” and kids are always drawn to the best people. CHARLES, if you see this, we’re so thankful for your hard work! All in all it was a great car buying experience. Beep beep!
I am very satisfied with Freeman Hyundai. Communication with the Service Adviser Stephen via text wa
s easy and I always got a reply back via text. The work requested was done in a timely manner and to my satisfaction.